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Haiku Designs

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Reviews Furniture Stores, Mattress Haiku Designs

Haiku Designs Reviews (1)

Initial Business Response /* (1000, 5, 2015/09/15) */
[redacted],
We apologize that your experience with Haiku Designs has left you dissatisfied. We always strive to provide a professional and pleasant shopping experience for our customers. For that reason, we will take any reasonable action that...

will aid in our customer's satisfaction. Unfortunately we cannot refund the return shipping cost for your order - This is because you cancelled the order many days after it had been shipped to you. As you mentioned in your Revdex.com complaint, you received inconvenient service from FedEx. Once you informed us that FedEx had inconvenienced you, we took you at your word and worked with FedEx to schedule another delivery attempt. We paid an additional fee for a redelivery of the shipment because FedEx stated that you had missed the scheduled delivery appointment.
When an order is cancelled after it has shipped, the shipment must then be returned to our warehouse. This is why our sales and return policy contains the following provision, "Once an order has been shipped, any order can be cancelled or returned within 30 days for a full refund of the purchase price less the original shipping fee. Return shipping and return shipping charges are the responsibility of the customer". By purchasing furniture from our website, you signified your agreement to the terms of our sales and return policy. The fact that you cancelled your order after the ship date means that you are responsible for shipping charges. It is very unfortunate that we cannot assist you further with this issue, we hope that your future furniture purchases work well for you.
If you would like to discuss this issue further, please send an email to [redacted]@haikudesigns.com.
Initial Consumer Rebuttal /* (3000, 9, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The unauthorized charges made by Haiku on my bank card were disputed. I was not consulted during that investigation process thus any information they had was from Haiku and not me with the exception of Haiku offering a compromise of either $100 or $199 instead of $299 which displays an understanding of their responsibility and acceptance that shipping the item back which I never received through no fault of my own is of course their responsibility.
The dispute with my bank is in the process of being reopened so that is not relevant to this complaint at this time. I too have the email documentation of the many failed attempts of Federal express to not deliver the item and Haiku taking the responsibility.
Whether or not I mistakenly said something in an email at any point that conflicts with another does not cancel out the unethical business practices of this company and the fact they took money from me for a product I never received. It simply shows that I have a child and full-time job and not the time nor an attorney or staff member to spend time pouring through emails looking for such things to disprove a complaint that do not change the events that transpired or the product not being delivered and the consumer being told they would get their full refund and then later charge them to ship the item back that they never received.
If all business transactions were made in the assumption that one would be fighting for their basic consumer rights no one would ever buy anything without an attorney. Breaking consumer law and ethics is breaking it and can not be defended by pointing out what the consumer said one time or was misinterpreted as saying or writing.
Please focus this complaint on the facts of the case and not he said/ she said. The facts are related to the item not being delivered and the consumer attempting to have it delivered through their own costs and time then when being offered a refund or to try a third time, first considered trying then decided that the refund was the best option as I had already bent over backwards to try and accommodate a very dysfunctional delivery system. All this was known and acknowledged by Haiku and after the delivery company sent the item back they only refunded a partial amount less the return shipping fees which I was not and should never have been responsible for since I never received the item through no fault of my own.
Final Business Response /* (4000, 13, 2015/10/09) */
[redacted],
We apologize that you are dissatisfied with the outcome of this issue. It is very unfortunate that we cannot assist you further - It is an explicit goal here at Haiku Designs to leave our customers satisfied with their shopping experience. I hope that your future furniture purchases go well for you.
If you have any further questions or concerns about this matter, please direct your emails to [redacted]@haikudesigns.com

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