Hailey Orthopedics & Sports Medicine

I am very sorry for our delayed response to you on this ***erOur company immediately reached out to *** Crabs directly on Aug 5th in order to resolve this issue as quickly as possible. We should have communicated our plan and interactions with *** to you from August 5th onwardFor
not doing just that, I apologize. However, I am happy to inform you that this situation has come to a mutually agreeable and mutually happy ending. On June 17th, we completed a move for *** CrabsThe original plan was to move from her home in Madison, WI to a new house in Oregon, WIOn the day of the move *** was unable to complete the closing on her house, so we moved her into a storage unit that she reserved as a last minute solutionThe move went smooth overall.A couple days after her move, *** came into our office and spoke with the general manager (*** ***)*** said she was pleased with the move overall, but there was a mini refrigerator that was left behind which she then had to move on her ownShe also mentioned that the movers seemed to take a little bit too long at the storage unit*** expressed that her moving process was becoming more expensive than she originally planned because of the storage costs, and having to pay for a move into and out of storage. We gave *** a $discount and 10% off to help with these expenses and because she was a repeat customer. We completed ***'s move out of storage and into her new home on July 11th, The next day *** called into our call center saying that her TV wasn't workingWe picked up the TV and brought it to our office to fix itThe TV was not working 100%The power on light was not working, and the digital control switches on the right side of the TV were not lighting up. After evaluating the TV there was no physical damage, no loose wires, or moisture inside the TVAs it says in our contract, I informed *** that we can not be responsible for the inter workings of electronics, which includes the TVAlso when moving customers into or out of a storage facility we can not be responsible for any previously damaged itemsWe have no control over what happens to her belongings while in storage. After Receiving this Revdex.com complaint from ***, our general manager called her on August 5thAlthough we did, and still feel very confident that ***'s TV was not damaged by our movers during the moveWe wanted to help *** through what is clearly a very difficult and stressful time in her lifeWe offered to pick up ***'s TV, pay for it to get repaired, and deliver it back to her in working orderGeek Squad came to look at the TV on Saturday, August 8th. There was one panel in the TV that wasn't quite getting enough power which is why the lights on the TV were not workingHe did a quick re-boot of the TV and it was working good as newWe called *** to set up a time that would be convenient for her to have us deliver the TV back to herIt was arranged that our General Manager *** would deliver the TV on Monday 8/17. Today *** delivered the TV to *** and placed in on her TV stand in the basementThe TV was plugged in, turned on, and cable TV was hooked up to make sure it was working properly on all levels*** was very pleased to have her TV back in working order. In our books, this case is finally closed*** is happy to have her TV working againWe are please to have a satisfied customer. If there is anything else you need from us, or if you have any other questions, please just let us know. Thank You,*** and The You Move Me Team