HaiMark, Ltd

from: [redacted] to: [email protected]: debbie@ [redacted] travel.com,"Markwell, Tom" , [redacted] [redacted] Dear Revdex.com We are responding to complaint ID of [redacted] per below:We received two invoices from Graphics 20/20#dated 1/19/for $ This was paid by check # on 1/28/15#dated 1/31/for $ This was paid by check #on 2/10/Both of these checks were sent to the address on the invoice Graphics 20/Grand River #27Farmington, MI As requested they were written out to [redacted] , the owner of the company, rather than to the company nameI just spoke to [redacted] She told me that she recently moved to Chicago and the post office or her father were forwarding her mail to her new location She did call the marketing director but never informed her of any address change prior to this phone conversation on 2/21/ For prior invoices she was paid by direct deposit but these invoices were for a related company, not paid out of the same company as the prior invoices and this related company is not set up to pay vendors via direct deposit She was looking for the payment in her bank account and apparently not in the mail at the old addressI would also like to note that this complaint was filed only days from the date of the first invoiceSincerely [redacted] ***Director of Accounting [redacted] [redacted] [redacted] Hello ***, Did you know about this? Lets discuss on MondayAll the best, [redacted] Sent from my iPhone [redacted] , [redacted] *** [redacted] Dear [redacted] , Revdex.com® received information from your customer regarding their concerns with your business The information was submitted on 2/20/8:53:AM and was assigned an ID of [redacted] Although Revdex.com makes no judgment on the validity of this complaint, we recognize that there are two sides to every dispute We are simply requesting your cooperation in making a good faith effort to resolve the dispute, regardless of the settlement explanation given by the consumer Our objective is to assist both parties in reaching a resolution outside of the legal systemPlease review this information and respond within the next days.If you received this complaint via email simply click on the “Respond to this Complaint” link located on the left, when you are ready to answer.If this complaint was received via postal mail, the complaint detail is printed on the back-side of this letterPlease state your position by emailing [email protected] or by submitting your response via fax or mail to Revdex.comAll responses will be copied to the complainant If you feel a response is not warranted, or if the complainant is not your customer, please send us written clarification to that effect.Please understand that the consumer’s complaint and your response will be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customerBy submitting your response, you are representing that it is a truthful account of your experience with this consumerThe Revdex.com may edit the complaint or your response to protect privacy rights and to remove inappropriate language.To ensure timely communication please provide your email address This will also enable you to update your Revdex.com Business Review.If you should have any questions or concerns, please do not hesitate to contact me.Sincerely,Jay PollockDispute Resolution and Advertising [email protected] EXPERIENCE INFORMATIONCustomer Information: [redacted] [redacted] [redacted] [redacted] The details of this matter are as follows:Complaint Involves:Billing or Collection Issues Customer’s Statement of the Problem:After multiple attempts I'm forced to seek the help of the Revdex.comI was supposed to get a deposit from [redacted] on January 23, it is now February 20, and I have yet to receive any funds from themI was initially told that I would be getting the funds deposited into my account weeks ago but, I keep getting the run aroundWhen I followed up February 18, I was told that the accountant, ***, was on vacation and that was the hold upThis is completely unacceptable for a company to operate in this matter.Complaint Product/Service: [redacted] Purchase Date: 1/19/2015Problem Occurred: 1/23/2015Model: Account Number: Order Number: #and #38Talked to Company: 1/23/2015Talked to Company (2nd): 2/6/2015Talked to Company (3rd): 2/18/2015Name of Salesperson:Debra Allen Purchase Price: $3052.00Disputed Amount: $Desired Settlement:I would like to get my money deposited into my accountI am willing to take a check, money order or direct depositWhat is the next step?The Revdex.com is awaiting your initial response with regard to this complaint.Respond to this complaint

Revdex.com:
I have reviewed the response made by the business, and find that this resolution has be resolved
Regards, *** ***

from: [redacted] <[redacted]@[redacted]travel.com>to: [email protected]: debbie@[redacted]travel.com,"Markwell, Tom" <tom@[redacted]travel.com>,[redacted]...

[redacted]
[redacted]
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Dear Revdex.com We are responding to complaint ID of [redacted] per below:We received two invoices from Graphics 20/20#37 dated 1/19/15 for $1540.  This was paid by check # 1004 on 1/28/15#38 dated 1/31/15 for $1512.  This was paid by check #1012 on 2/10/15 Both of these checks were sent to the address on the invoice.  Graphics 20/2031831 Grand River #27Farmington, MI 48336 As requested they were written out to [redacted], the owner of the company, rather than to the company name. I just spoke to [redacted].  She told me that she recently moved to Chicago and the post office or her father were forwarding her mail to her new location.  She did call the marketing director but never informed her of any address change prior to this phone conversation on 2/21/15.  For prior invoices she was paid by direct deposit but these invoices were for a related company, not paid out of the same company as the prior invoices and this related company is not set up to pay vendors via direct deposit.  She was looking for the payment in her bank account and apparently not in the mail at the old address. I would also like to note that this complaint was filed only 30 days from the date of the first invoice. Sincerely[redacted]Director of Accounting[redacted]   [redacted] 
[redacted]
[redacted]
[redacted] Hello [redacted], Did you know about this? Lets discuss on Monday. All the best,  [redacted]Sent from my iPhone  [redacted], [redacted]
[redacted] 
[redacted]
Dear [redacted],  Revdex.com® received information from your customer regarding their concerns with your business.  The information was submitted on 2/20/2015 8:53:02 AM and was assigned an ID of [redacted].    Although Revdex.com makes no judgment on the validity of this complaint, we recognize that there are two sides to every dispute.  We are simply requesting your cooperation in making a good faith effort to resolve the dispute, regardless of the settlement explanation given by the consumer.  Our objective is to assist both parties in reaching a resolution outside of the legal system. Please review this information and respond within the next 10 days.If you received this complaint via email simply click on the “Respond to this Complaint” link located on the left, when you are ready to answer.If this complaint was received via postal mail, the complaint detail is printed on the back-side of this letter. Please state your position by emailing [email protected] or by submitting your response via fax or mail to Revdex.com. All responses will be copied to the complainant.  If you feel a response is not warranted, or if the complainant is not your customer, please send us written clarification to that effect.Please understand that the consumer’s complaint and your response will be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. The Revdex.com may edit the complaint or your response to protect privacy rights and to remove inappropriate language.To ensure timely communication please provide your email address.  This will also enable you to update your Revdex.com Business Review.If you should have any questions or concerns, please do not hesitate to contact me.Sincerely,Jay PollockDispute Resolution and Advertising [email protected] EXPERIENCE INFORMATIONCustomer Information:[redacted] [redacted] [redacted]  [redacted]  [redacted]
[redacted]
[redacted]
[redacted]
[redacted]The details of this matter are as follows:Complaint Involves:Billing or Collection Issues Customer’s Statement of the Problem:After multiple attempts I'm forced to seek the help of the Revdex.com. I was supposed to get a deposit from [redacted] on January 23, 2015 it is now February 20, 2015 and I have yet to receive any funds from them. I was initially told that I would be getting the funds deposited into my account weeks ago but, I keep getting the run around. When I followed up February 18, I was told that the accountant, [redacted], was on vacation and that was the hold up. This is completely unacceptable for a company to operate in this matter.Complaint Background:Product/Service: [redacted]Purchase Date: 1/19/2015Problem Occurred: 1/23/2015Model: Account Number: Order Number: #37 and #38Talked to Company: 1/23/2015Talked to Company (2nd): 2/6/2015Talked to Company (3rd): 2/18/2015Name of Salesperson:Debra Allen Purchase Price: $3052.00Disputed Amount: $3052.00 Desired Settlement:I would like to get my money deposited into my account. I am willing to take a check, money order or direct deposit. What is the next step?The Revdex.com is awaiting your initial response with regard to this complaint.Respond to this complaint