Hainan Airlines Company Limited

Complaint: [redacted]
I am rejecting this response because: I don't see it that way. I still consider it false advertisement and misleading ad.
Sincerely,
[redacted]

Dear Dr. [redacted], You asked us to reexamine your request, and we have done so.  All things considered, we do support our earlier decision. As explained to you in our previous correspondence, our Contract of Carriage speaks to the liability of the airline.  By purchasing the ticket or accepting transportation, you have essentially agreed and entered into a contractual, legal and binding agreement as set by the terms and conditions of our Contract of Carriage. While we respect the case you have presented to the Revdex.com, I must advise you that the Revdex.com does not have any influence over our policies and procedures.  Therefore, since this is not a customer service failure on the part of Hainan Airlines rather than the consistent application of our policies and procedures, I must reiterate that your request will not be considered or forthcoming.  Thank you for giving me an opportunity to respond to your inquiry.  We hope that you will give us another opportunity to better meet your needs in the future.   Regards, Miguel S[redacted] Hainan Airlines Customer Support Representative