Haining Plumbing & Heating

Complaint: [redacted] I am rejecting this response because:I signed the work order because I was told the leak was fixedI was never advised that it was the tile and caulking leakingIf they had detected leaking tile then tell the homeowner where the leak is coming from which they never didI as the homeowner would get the tile fixed and would not have agreed to fixing a dry vent, drain and faucet That's what I was looking for, an answer to the leakIf they believed it was tile then why replace things that would need to be torn out to repair the leaking tile? As stated, it's a yr old shower, if it has leaking tile one would tear it out and replace the faucet, shower pan and drain at the same time In doing so, I have replaced the faucet and the drain which they installed So in reality, everything they did is now replaced other than the dry vent which did not have anything to do with a water leakSo now I am stuck with a bill of over $for work that did not need to be performedThey should have advised me in the very beginning that the shower needs replacementThat would have been the end of story This all goes back to my original complaint, if they found the leak first, then nothing would have needed replacement by them Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Revdex.com As per ID # [redacted] As per original work order description(attatched),leaking shower valve handle with water going thru wall into other room as per ***Repaired valve House is year old house with original tile as per owner, advised owner that tile & caulking very likely to be part of leak problemWe do not do tile repairAlso found a cracked vent pipe, (potential leak, both water & sewer gas) repaired vent pipeAlso found a crack on shower drain f*e which we replacedThese are things that needed to be replaced to prevent shower leakShower continued to leak, owner tested tile & caulking finding it to leak as we originally advisedAll of our work is totally justified in looking for a shower leak Also notice customer signature on work order stating work was satisfactorily performedWe adjusted bill for hour labor prior to his complaint to Revdex.comDo not feel any other adjustments will be madeAs of today he has paid us nothingWork was done on 8-13- [redacted] Haining Plumbing & Heating, Inc Please advise us you got this-e-mail address is [redacted] or [redacted] fax [redacted]

9-18- Haining Plumbing & Heating SWestgate Drive Grand Junction, Co Revdex.com Complaint ID: [redacted] ( [redacted] ) Recap- [redacted] was the plumber that was thereHe has talked to [redacted] while he was at the job and on the phone On arrival first trip, [redacted] had already had a handyman caulk tile, silicone shower drain Our Plumber removed shower valve escutcheon to make sure there was no leaks in wall, repaired shower valve with new cartridge, repaired cracked vent that [redacted] saw [redacted] brought to our attention that shower drain had a cracked flange & approved installation of a brass shower drain We feel we did what was.asked of usWe repaired the plumbing problemsWe do not do shower tile problemsWe have adjusted the bill as far as we feel we can Haining Plumbing & Heating