Hair Bar NYC

The manager of the salon that the client reached out to was able to call the customer back within the hourAt that time, the salon manager explained to the client that there are two types of Keratin treatments that Hair Bar NYC offers on GrouponOne, which does contain some Formaldehyde, and the other that does notThe client insisted that she wants the Formaldehyde Free keratin, so it was then explained to her that this treatment is called Silk Touch Keratin treatment and it costs more than the voucher she purchased for the regular Brazilian Keratin treatment which contains some Formaldehyde.All of the information about each Keratin Treatment is clearly explained on the Groupon pages for eachAs a courtesy, the client was offered two possible solutionsFirst option: We will apply the $Groupon Voucher she already purchased toward the Silk Touch keratin treatmentSince Silk Touch keratin treatment costs $on Groupon, there would have been an additional fee on top of the $VoucherThe second option: to see if the client could find out about getting a refund through Groupon for the incorrect voucher, and then re-purchase the correct Silk Touch keratin voucher from our website or from Groupon for the correct treatment, we even offered an additional 20% off coupon code that she can use to purchase through our website and saveThe manager also asked the client to call her back if she had any problems purchasing the voucher online or had any further questionsAfter the last conversation with the manager, neither the Hair Bar NYC support team nor the manager received any other phone calls or e-mails from the client and the issue was presumed to be resolvedBelow are the links for both treatments showing there are two separate treatments available on Groupon [redacted]

Revdex.com:At this time, I have not been contacted by Hair Bar NYC regarding complaint ID ***.Sincerely,*** ***

The manager of the salon that the client reached out to was able to call the customer back within the hour. At that time, the salon manager explained to the client that there are two types of Keratin treatments that Hair Bar NYC offers on Groupon. One, which does contain some Formaldehyde, and the...

other that does not. The client insisted that she wants the Formaldehyde Free keratin, so it was then explained to her that this treatment is called Silk Touch Keratin treatment and it costs more than the voucher she purchased for the regular Brazilian Keratin treatment which contains some Formaldehyde.All of the information about each Keratin Treatment is clearly explained on the Groupon pages for each. As a courtesy, the client was offered two possible solutions. First option: We will apply the $99 Groupon Voucher she already purchased toward the Silk Touch keratin treatment. Since Silk Touch keratin treatment costs $150 on Groupon, there would have been an additional fee on top of the $99 Voucher. The second option: to see if the client could find out about getting a refund through Groupon for the incorrect voucher, and then re-purchase the correct Silk Touch keratin voucher from our website or from Groupon for the correct treatment, we even offered an additional 20% off coupon code that she can use to purchase through our website and save. The manager also asked the client to call her back if she had any problems purchasing the voucher online or had any further questions. After the last conversation with the manager, neither the Hair Bar NYC support team nor the manager received any other phone calls or e-mails from the client and the issue was presumed to be resolved. Below are the links for both treatments showing there are two separate treatments available on Groupon.  [redacted]