I am replying in response to the complaint made by Ms. [redacted]. Ms. [redacted] came by our office on July 3, 2017 to discuss the issues. We agreed to have an inspection by the city of her system within the next two weeks and have our new HVAC technician onsite to rectify any problems...
found during the inspection if they were caused by our work. She was agreeable to that solution. After talking to Ms. [redacted] again via phone call on Friday July 7, 2017, our plan is to schedule the inspection for Thursday, July 13, 2017 as she will be home that day and our technician will be available as well.Thank you,[redacted]Solutions Mechanical, Inc.###-###-####[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I spoke with the individual at [redacted]'s plumbing and the price quoted to me is for the complete job and would have been the price if it had been during the week or on a weekend. He is willing to give a statement to this as well. He is aware that many companies overcharge for these services and is more than willing to make a statement to back and support his estimate. He would have done the complete job with the same materials, same time, etc for the amount of money quoted on the invoice. I specifically asked for labor charge from you and did not receive any response other than to say, we don't charge labor, we charge a flat rate for each job. It appears you are now trying to include the labor charge into your estimates for your cost which you previously denied.
As far as the incomplete work, I reached out to your company and specifically asked about the well work getting done and asked if I should reach out to someone else who may the equipment to be able to determine the well depth. I was told to do so by your employee [redacted]. When I spoke with [redacted]'s about this, after their evaluation, the well did not need to be packed and the work did not need to be done. When I mentioned this to your employee [redacted] and he inquired as to why, I conveyed to him that there was no disruption of the well when it rained and the water was running clear and no discoloration noted. Mr. [redacted] then said to me, "well that's happening isn't it" I responded to him that the answer was no. Mr. [redacted] had never even asked that question prior to recommending that the well be packed so it is unclear why the basis is for stating the well needs additional work when the indication for it isn't present.
I am more than happy to obtain additional quotes from other companies but it is important to note that [redacted]'s stands by their quote, are willing to state that in writing that this is all they would have charged me had I used them for the job. They are certified well drillers and have the skills to manage it appropriately. However, I think contacting individuals who you may have relationships with would present a conflict of interest and not provide an unbiased estimate.
I think from a customer service standpoint, I am simply asking for the difference in cost am not asking for any additional work. I will obtain estimates and provide those back to you in the coming days.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I am replying in response to the complaint made by Ms. [redacted]. Ms. [redacted] came by our office on July 3, 2017 to discuss the issues. We agreed to have an inspection by the city of her system within the next two weeks and have our new HVAC technician onsite to rectify any problems...
found during the inspection if they were caused by our work. She was agreeable to that solution. After talking to Ms. [redacted] again via phone call on Friday July 7, 2017, our plan is to schedule the inspection for Thursday, July 13, 2017 as she will be home that day and our technician will be available as well.Thank you,[redacted]Solutions Mechanical, Inc.###-###-####[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I spoke with the individual at [redacted]'s plumbing and the price quoted to me is for the complete job and would have been the price if it had been during the week or on a weekend. He is willing to give a statement to this as well. He is aware that many companies overcharge for these services and is more than willing to make a statement to back and support his estimate. He would have done the complete job with the same materials, same time, etc for the amount of money quoted on the invoice. I specifically asked for labor charge from you and did not receive any response other than to say, we don't charge labor, we charge a flat rate for each job. It appears you are now trying to include the labor charge into your estimates for your cost which you previously denied.
As far as the incomplete work, I reached out to your company and specifically asked about the well work getting done and asked if I should reach out to someone else who may the equipment to be able to determine the well depth. I was told to do so by your employee [redacted]. When I spoke with [redacted]'s about this, after their evaluation, the well did not need to be packed and the work did not need to be done. When I mentioned this to your employee [redacted] and he inquired as to why, I conveyed to him that there was no disruption of the well when it rained and the water was running clear and no discoloration noted. Mr. [redacted] then said to me, "well that's happening isn't it" I responded to him that the answer was no. Mr. [redacted] had never even asked that question prior to recommending that the well be packed so it is unclear why the basis is for stating the well needs additional work when the indication for it isn't present.
I am more than happy to obtain additional quotes from other companies but it is important to note that [redacted]'s stands by their quote, are willing to state that in writing that this is all they would have charged me had I used them for the job. They are certified well drillers and have the skills to manage it appropriately. However, I think contacting individuals who you may have relationships with would present a conflict of interest and not provide an unbiased estimate.
I think from a customer service standpoint, I am simply asking for the difference in cost am not asking for any additional work. I will obtain estimates and provide those back to you in the coming days.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]