Hair Experts Salon & Spa

Initial Business Response /* (***, 5, 2016/02/19) */
I have reviewed this shipment and note that we picked up the shipment on November 12th and Delivered it on November 25thThe proof of delivery was signed for clear with no mention of damagesWe did not hear from the customer again until we got
a claim for damages on January 27thShould there have been any issues with this shipment, it should have been addressed at the time of deliveryIt has taken the customer months after delivery to which the product was in their care and control and out of the carriers handsFor them to come back this long after delivery and claim for damages or further issues with the shipment is far to longI must respectfully decline the request for compensation that the customer is looking for
Respectfully,
***
Initial Consumer Rebuttal /* (3000, 7, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept thisAs noted the shipment was picked up Nov and FINALLY delivered on the 25th! *** they do not have an issues with not following other peoples time schedules, yet they expect the clients they serve to meet a hr deadline*** *** *** $*** $*** ***)

Initial Business Response /* (1000, 5, 2015/09/30) */
***
If I could get the customers shipment number (PRO#) that this shipment occurred under, I would be more than happy to
investigate and see what I can do for them
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a request for information, not a response
The tracking number that we received from *** (the company that shipped the ***) is:
***
I hope this will help Day and Ross investigate and prepare a proper response
Thanks,
*** and ***
Final Consumer Response /* (2000, 15, 2015/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 13, 2015/10/09) */
I have spoken with *** *** todayWe have come to an understanding and resolution to this matter
Regards,
***

Initial Business Response /* (1000, 5, 2015/06/11) */
[redacted]
I have had many conversations with Mr. [redacted] and advised that I would need a claims form submitted so this case...

could be assigned to an adjuster. he refuses to do so and would like our company to alter a legal document after the fact. I consider this matter closed until an offical claim has been submitted. respectfully, [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please request a copy of the claim form that Mr. [redacted] states even to you that I must sign. It clearly caps Day & Ross liability to $* per pound for any damage, regardless of how it occurred.
What amazes me is that I am clearly saying that the damage had to be caused by gross negligence. To ship heavy equipment without proper securement breaks federal mandates. [redacted]
Final Business Response /* (4000, 9, 2015/06/15) */
As discussed with Mr. [redacted] on many occassions, until an offical claim has been submitted to our company I consider the matter closed.
Respectfully,
[redacted]
Final Consumer Response /* (4200, 11, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
Why would I sign a claim that predetermines the outcome? How is that an investigation?
Here is our position. D&R were hired to move valuable equipment. They were paid. We own the equipment and have the right of ownership to be given an explanation for its destruction on route.

Initial Business Response /* (1000, 5, 2016/10/17) */
[redacted]
On April 28th, 2016 the carrier picked up a 1 piece shipment weighting 110lbs from [redacted] The maximum released...

value on this shipment was $[redacted] as there was no declared value on the Bill Of Lading and no additional insurance purchased. On April 29th, the carrier delivered to the consignee but they refused the shipment. The shipment was then brought back to our terminal and moved to storage until verification from the consignee was given that they would accept the freight. On May 3rd, we got confirmation that they would now accept the freight. At this time, we attempted to recover the freight from storage but we could not locate the freight. A claim was then submitted by the customer and we paid the claim out at the maximum released value of $[redacted]. This was explained to the customer. They are now seeking additional funds beyond the released value to the carrier which they are not covered for. Because we have paid out this claim to the maximum amount of coverage they are entitled to, we cannot grant the additional amount they are claiming for.
Initial Consumer Rebuttal /* (3000, 7, 2016/10/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] Day & Ross lost the shipment and hid behind their "policy" [redacted].[redacted]
Final Business Response /* (4000, 9, 2016/10/19) */
[redacted] The fact remains that we handle thousands of shipments daily and human error occurs with fright being misplaced or misdirected. This is not done on purpose but is the nature of the business as with any delivery company. Although we are sorry this shipment went missing, we maintain our decision to settle this claim based on our contractual agreement and released value.
Respectfully,
[redacted]
Final Consumer Response /* (4200, 11, 2016/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]