Hair Factory and Beauty Supply

Initial Business Response / [redacted] (1000, 8, 2015/10/07) */ We received this notice from the Revdex.com dated September 28, The wording seems to reflect that there may have been prior letters sent, If so we hadn't received them and thus, haven't responded until now The consumer [redacted] had purchased an Andis GTX T-Outliner Black Trimmer from our store on September 12, in the late eveningShe spoke Spanish, so our Bilingual Spanish /English sales representative, [redacted] attended to herThe consumer came in asking for this particular model and that is what she purchasedShe was even given a 10% discount we give as a courtesy to professional stylists upon providing proof of license The following day, September 13, 2015, [redacted] returned to the store complaining that the trimmer was getting too hot and wanted to return the itemWe have a *No Return, [redacted] No Refunds, *No Exchanges, [redacted] All Sales Final policy, although, under certain circumstances, at the manager's discretion, will determine if the particular case should merit an override of that policyWe tested the trimmer and it performed as expected, so there was no reason to allow an exchange or refundOur policy is clearly marked on the receipts and also in a display holder near the register in very bold, large print and most beauty supplies are like this and professionals, as Ms [redacted] , should already know this She later demanded to see a manager to attend to her because she was unhappy with the trimmer and had contradicted herself and changed her original complaint stating that the trimmer didn't do what she wanted it to do, etcShe then made threats seeing that she wouldn't be getting her way Even in this notice of complaint via Revdex.com, she contradicts what she wantsShe states she " DOESN'T want a refund, only an exchange for something else " in the area under the heading Consumer's Original Complaint & in the area that says Consumer's Desired Resolution states: "Refund Now, no more business with this store." We know the trimmer is in perfect working order, we have very strong suspicion she is being insincere and untruthful in the hopes that she will be granted a refund or exchange since her story keeps changingThe trimmer she tried to return showed signs of being used as it had hair residueWe reserve the right to refuse service and we don't want consumers who are problematic, unreasonable nor untrustworthy and unwilling to accept our store policiesWe don't see any reason to provide the consumer, Ms [redacted] any refund or exchange Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Firstable to show whos the bad business here he Start saying I showed my lincense and I dont have one, I might have said im a stylist but never show something I dont haveSecondly, how would I know if the tremer works or not if I dont try it! Finally,I complaint about it getting hot and that it also wasnt doing a fine clean cut, what I was looking for and what I asked cashier forEven cashier told me comeback tomorrow he will do an exchange, she herself looked atonished with owners reacción and the way he laughed at meIm a honest citizen , I have never had problems or complaint before, other wise USA wouldnt have had given me the oportunity to come live hereMe being insencire and unthruthfull like he says, its only by not knowing about this stores bad service and polices

Initial Business Response /* (1000, 8, 2015/10/07) */
We received this notice from the Revdex.com dated September 28, 2015. The wording seems to reflect that there may have been prior letters sent, If so we hadn't received them and thus, haven't responded until now.
The consumer [redacted] had...

purchased an Andis GTX T-Outliner Black Trimmer from our store on September 12, 2015 in the late evening. She spoke Spanish, so our Bilingual Spanish /English sales representative, [redacted] attended to her. The consumer came in asking for this particular model and that is what she purchased. She was even given a 10% discount we give as a courtesy to professional stylists upon providing proof of license.
The following day, September 13, 2015, [redacted] returned to the store complaining that the trimmer was getting too hot and wanted to return the item. We have a *No Return, * No Refunds, *No Exchanges, * All Sales Final policy, although, under certain circumstances, at the manager's discretion, will determine if the particular case should merit an override of that policy. We tested the trimmer and it performed as expected, so there was no reason to allow an exchange or refund. Our policy is clearly marked on the receipts and also in a display holder near the register in very bold, large print and most beauty supplies are like this and professionals, as Ms. [redacted], should already know this.
She later demanded to see a manager to attend to her because she was unhappy with the trimmer and had contradicted herself and changed her original complaint stating that the trimmer didn't do what she wanted it to do, etc. She then made threats seeing that she wouldn't be getting her way.
Even in this notice of complaint via Revdex.com, she contradicts what she wants. She states she " DOESN'T want a refund, only an exchange for something else " in the area under the heading Consumer's Original Complaint & in the area that says Consumer's Desired Resolution states: "Refund Now, no more business with this store."
We know the trimmer is in perfect working order, we have very strong suspicion she is being insincere and untruthful in the hopes that she will be granted a refund or exchange since her story keeps changing. The trimmer she tried to return showed signs of being used as it had hair residue. We reserve the right to refuse service and we don't want consumers who are problematic, unreasonable nor untrustworthy and unwilling to accept our store policies. We don't see any reason to provide the consumer, Ms. [redacted] any refund or exchange.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Firstable to show whos the bad business here he Start saying I showed my lincense and I dont have one, I might have said im a stylist but never show something I dont have. Secondly, how would I know if the tremer works or not if I dont try it! Finally,I complaint about it getting hot and that it also wasnt doing a fine clean cut, what I was looking for and what I asked cashier for. Even cashier told me comeback tomorrow he will do an exchange, she herself looked atonished with owners reacción and the way he laughed at me. Im a honest citizen , I have never had problems or complaint before, other wise USA wouldnt have had given me the oportunity to come live here. Me being insencire and unthruthfull like he says, its only by not knowing about this stores bad service and polices.