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Hair FX, Ltd.

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Hair FX, Ltd. Reviews (3)

We received your letter about our complaint ID #***, we have video proof from the beginning for when we loaded it up for him that day with his installer and himself there and they took 5-minutes to inspect the granite pieceWe also have signatures of approval and also we would not load up
the piece if he told us no in the first placeIf you want video proof I can email it to youhours later the customer called us telling us there was a spot that he did not like in an” Absolute Black” color graniteHe did not mention to you guys that we gave him options which was returning the slab and we can provide a new one the next morningHis bottom line was he wanted to keep it but wanted it for half price even after he inspected and gave us the green light to loan it upWe have stayed in business for years and we always try to give the best service to our customers-Superior Granite and Cabinet Team

Good afternoon [redacted] we are not trying to fight with the customer here or to say who is wrong or right, we have footage of him inspecting the granite he is the one in the brown shirt you can even see my guy wiping down the granite and letting him see it. We also have the pick up invoice with his signature approving of the slab. No one forced him to pick up the granite. We always try to give our customers the best service because this is a business

I am rejecting this response because:Again they are lying about what actually happened. I am not the guy in the brown shirt, that was my installer showing me how dusty and dirty the slab was. We asked him to wipe it down, but he didn't do a very good job and that's why we missed seeing that it was damaged until we got home. I also asked him if he had another one and I was hesitant about taking it due to the condition it was in but he assured me it was the last one in stock. How can they now say they offered to give me another one the next morning if I wished to return it. I did not sign the paperwork because I approved, I signed it because that is the routine of any store when you pick up. Like I said previously, this was not the first time that I have purchased from them and they have never asked me to inspect the slabs before taking, I inspected this one because it was full of dust. They have terrible customer service and do not know how to treat their customers. i

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Address: 13820 East 14 Mile Road, Warren, Michigan, United States, 48088


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