Hair It Is 2

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I was quoted $for the process I wantedThey tried to charge me $and I refused to pay since I could see that my hair was messed upI wasn't going on a tripWhen I went back to the salon on thursday to get my money back, they did not offer to fix it*** told me to "get out"I never planned on tipping such horrible service. I am new to the area and find this place a disgraceI was told that *** doesnt have her license and yet she does customers hair. My hair was a bit dry and in need of a trim but not damaged by any meansI asked for highlights and a trim and yes I decided on the color but it turned into an all over color that looked horribleI never said I loved my hair, I went outside and cried because of the mess I had on my HeadI now have spent a total of $on my hair plus had to cut it all off because of what they didI had a deep conditioning treatment and toning done at another salon plus they had to fix my hair since it was all unevenI then went to another place where my hair had to be cut short and colored back to my natural color due to the amount of damage that was done to my hairI'd like my money back but seems that won't happenThey are inexperienced and should be shut down!!Attached is a photo

[redacted] came into the salon on Friday January 30th for an estimate on a color service. I quoted her a price range for the service she asked for and informed her it could be more or less depending on how much product was used. She scheduled an appointment for Monday February 2nd at 11 am. She wanted...

it done for a trip. When [redacted] arrived [redacted] started the consultation.  [redacted] informed [redacted] of the condition her hair was in and the products to use to do no further damage. They continued to choose the colors that would be used. [redacted] wanted more blonde on top than originally quoted for. [redacted] started the service at 11:30. The product used for the blonde does not over process. It stops processing after it reaches the designated tone. It took one and a half hours to put the color on and foil [redacted]'s hair. After all the color and foils are complete the color needs to deposit for 30 minutes. The time it takes to foil a whole head and the time the color takes to deposit is the reason we do not use bleach as bleach does not stop processing and needs to be washed out of the hair after 30 minutes. During the process time [redacted] did eat her lunch. [redacted] took [redacted] to wash out at 1:30 removing and rinsing the foils first. [redacted] then proceeded back to the station for her hair cut. While [redacted] was cutting [redacted]'s hair she informed her of some products to use to condition her hair while on her trip. At the check out process [redacted] told her her total and she said she couldn't afford that and that she was quoted a cheaper price. I informed her it was more because she was originally quoted for a partial highlights not a full highlight and was informed that using more product would result in more cost. I did discount the service by $30 to accommodate [redacted] told [redacted] how much she loved her hair and would be back on Thursday with a tip because she didn't have it that day. When [redacted] arrived on Thursday she said her hair was falling out and wanted her money back. I asked her to remove her hat so I could look at her hair. I saw no damage to her hair. It was soft and the same style and color as when she left our salon on Monday. She then said it was too blonde and wanted her money back. Before I could say we would add some darker color she said she doesn't want [redacted] to touch her. She then said she went to another place and had a conditioning treatment done. We do not have a true condition of her hair of the days to follow except the day the service was done. We do not know what was done to her hair by any other salon in the days following our service. For this reason we do not feel a refund is warranted for the services rendered were the service requested. In this situation I feel it was not about the service but about the money.

[redacted] was quoted the $128 price for services she requested the day she came in for the quote. When she arrived for her appointment she requested more highlights than her original request resulting in more cost . [redacted] was told that the original quote was an estimate and the final cost would be based on the amount of product used. The $173 total was based on the amount f product used. [redacted] said she could not afford that much so we discounted the service by $30 leaving a balance of $143. [redacted] may not of had a trip planned but that is what we were told when she came in for the quote and for her appointment. She alays goes with her husband who travels for work. [redacted] did not say "get out". She told [redacted] that there would be no refund for the service was completed as requested. [redacted] then said she will be calling the Revdex.com because she wants her money back. *There was no offer to fix it because when [redacted] arrived she stated she wanted her money back and does not want [redacted] to touch her because her hair is falling out. I asked her to remove her hat and she pulled her hand through her hair and no hair fell out. I then ran my hand through her hair 4 times with slight pull and no hair fell out. Her hair was soft. [redacted] said she was new to the area but has not been in my salon before. I asked her if she had because she looked familiar but she said she had not. [redacted] was in my salon December 2014 using the name [redacted]. [redacted] does not have her license and does not do hair. She is just the owner of the business. All licenses are displayed in the salon. At each station for the individual cosmetologist and in the front for the business. [redacted] was informed that we would need to cut more off than she wanted before the color service started. [redacted] did not want much cut off so we only took off a little but did tell her more should be cut off. *In the pictures that [redacted] submitted I can not determine that any more hair was cut. The blonde is the color we did and shows no damage.  [redacted] has over 2 years experience and our manager has over 47 years experience.

Review: I went to Hair It Is 2 Salon on Monday, February 2nd. My appointment was for 11:00am with [redacted]. She started processing my hair, using foils to do highlights. At 1:45 pm she started taking the foils out, 2-1/2 hours later. Although the product she used called "blazing highlights" is supposed to turn off after 15 minutes, I still had the product on my hair for 2 hours, while she took cigarette breaks and a lunch break. My hair is now breaking off and falling out. It was not damaged prior to me going there. It is platinum blonde with orange streaks. When I went back today, she never offered to fix it and told me I can not have a refund. This catastrophe cost me $143.00. Plus I had to go to another place and they would'n't fix it but gave me a toning treatment and a deep conditioning treatment which cost another $65.00. [redacted] did not have her license displayed as I have seen in many salons. I am not sure she is evened licensed at all. And definitely does not have the experience to do hair. Tomorrow I have an appointment at another salon to see if my hair can be repaired. I am worried about my job interviews with this hair, its not professional looking at all. Hair It Is 2 is the absolute worse place I have ever been to and its a shame that I will be out all this money.Desired Settlement: $143.00 for what I paid them$65.00 for what I paid The Cutting Edge in JanesvilleAnd for the appointment I have on 2/6/15 to remedy the situation, and that will cost at least $100.Total:$308.00

Business

Response:

[redacted] came into the salon on Friday January 30th for an estimate on a color service. I quoted her a price range for the service she asked for and informed her it could be more or less depending on how much product was used. She scheduled an appointment for Monday February 2nd at 11 am. She wanted it done for a trip. When [redacted] arrived [redacted] started the consultation. [redacted] informed [redacted] of the condition her hair was in and the products to use to do no further damage. They continued to choose the colors that would be used. [redacted] wanted more blonde on top than originally quoted for. [redacted] started the service at 11:30. The product used for the blonde does not over process. It stops processing after it reaches the designated tone. It took one and a half hours to put the color on and foil [redacted]'s hair. After all the color and foils are complete the color needs to deposit for 30 minutes. The time it takes to foil a whole head and the time the color takes to deposit is the reason we do not use bleach as bleach does not stop processing and needs to be washed out of the hair after 30 minutes. During the process time [redacted] did eat her lunch. [redacted] took [redacted] to wash out at 1:30 removing and rinsing the foils first. [redacted] then proceeded back to the station for her hair cut. While [redacted] was cutting [redacted]'s hair she informed her of some products to use to condition her hair while on her trip. At the check out process [redacted] told her her total and she said she couldn't afford that and that she was quoted a cheaper price. I informed her it was more because she was originally quoted for a partial highlights not a full highlight and was informed that using more product would result in more cost. I did discount the service by $30 to accommodate [redacted]. [redacted] told [redacted] how much she loved her hair and would be back on Thursday with a tip because she didn't have it that day. When [redacted] arrived on Thursday she said her hair was falling out and wanted her money back. I asked her to remove her hat so I could look at her hair. I saw no damage to her hair. It was soft and the same style and color as when she left our salon on Monday. She then said it was too blonde and wanted her money back. Before I could say we would add some darker color she said she doesn't want [redacted] to touch her. She then said she went to another place and had a conditioning treatment done. We do not have a true condition of her hair of the days to follow except the day the service was done. We do not know what was done to her hair by any other salon in the days following our service. For this reason we do not feel a refund is warranted for the services rendered were the service requested. In this situation I feel it was not about the service but about the money.

Consumer

Response: