Hair Makeup Beauty LLC

HMB Salon has received the customer experience complaint # [redacted] , which expresses dissatisfaction with hair color services provided in our salon on 5/23/Our salon highly values the experiences of our clients, and appreciates the opportunity to respond.The customer, [redacted] , presented in the salon with long, partially treated hair, and requested a cut and colorIn this instance, 8-inches of customer 's previously colored hair was trimmed, leaving customer with untreated hairfor the stylist to work onClients are notified in consultation that hair color processing can vary based on the color, type, and length of hair that is being treatedBecause of this, our stylists strive to be as communicative as possible regarding potential outcomes and effects, and this visit was no differentMs[redacted] expressed unhappiness that the new color of her hair was too similar to the color of the hair that was trimmed offAs discussed during the service, the lightness achieved in one treatment variesWhile initially similar to the previous hair color, the newly treated hair was not the trimmed, previously - colored hair.The 5-hours of service that were provided in the salon were billed at a customary, if not slightly discounted, rate for the stylist who worked with the customerAs discussed, since hair color processes can vary based on the individual being treated, it is difficult to say that there is a standard price for any particular color service, which is reflected in our pricing menu.Comparable prices for a balayage service alone can reach $250, not inclusive of a haircut or any other treatment.While in the salon, Ms [redacted] expressed satisfaction with the work being done and progress being madeShe happily shared her experience on social media throughout her serviceReview of video and audio footage of our salon also indicates that Ms [redacted] was not dissatisfied with the process, and did not express unhappiness with her service while with us.Due to customer 's apparent satisfaction on the salon visit day, receiving the complaint for the color service was unexpectedWhen unhappiness was expressed on , we were made aware and began to discuss possible solutionsOur salon has maintained contact with customer and her mother, and Ms [redacted] came in to meet with a salon owner to discuss potential remedies for this situation.In an effort to resolve the customer's dissatisfaction with services rendered, the hairstylist offered client a redo service, as was requested in customer complaint's desired settlement.However, this attempt at redress was turned down by customer onand a full refund was requested instead.Finally, in response to the last request of customer's desired settlement, licenses for any and all stylists at HMB Salon maybe reviewed at any time.Attentiveness to our customers' experiences is something we prize, and we hope to bring this issue to an expedient resolution

HMB Salon has received the customer experience complaint # [redacted], which expresses dissatisfaction with hair color services provided in our salon on 5/23/16. Our salon highly values the experiences of our clients, and appreciates the opportunity to respond.The customer, [redacted]...

[redacted], presented in the salon with long, partially treated hair, and requested a cut and color. In this instance, 8-10 inches of customer 's previously colored hair was trimmed, leaving customer with untreated hairfor the stylist to work on. Clients are notified in consultation that hair color processing can vary based on the color, type, and length of hair that is being treated. Because of this, our stylists strive to be as communicative as possible regarding potential outcomes and effects, and this visit was no different. Ms.[redacted] expressed unhappiness that the new color of her hair was too similar to the color of the hair that was trimmed off. As discussed during the service, the lightness achieved in one treatment varies. While initially similar to the previous hair color, the newly treated hair was not the trimmed, previously - colored hair.The 5-6 hours of service that were provided in the salon were billed at a customary, if not slightly discounted, rate for the stylist who worked with the customer. As discussed, since hair color processes can vary based on the individual being treated, it is difficult to say that there is a standard price for any particular color service, which is reflected in our pricing menu.Comparable prices for a balayage service alone can reach $250, not inclusive of a haircut or any other treatment.While in the salon, Ms. [redacted] expressed satisfaction with the work being done and progress being made. She happily shared her experience on social media throughout her service. Review of video and audio footage of our salon also indicates that Ms. [redacted] was not dissatisfied with the process, and did not express unhappiness with her service while with us.Due to customer 's apparent satisfaction on the salon visit day, receiving the complaint for the color service was unexpected. When unhappiness was expressed on , we were made aware and began to discuss possible solutions. Our salon has maintained contact with customer and her mother, and Ms. [redacted] came in to meet with a salon owner to discuss potential remedies for this situation.In an effort to resolve the customer's dissatisfaction with services rendered, the hairstylist offered client a redo service, as was requested in customer complaint's desired settlement.However, this attempt at redress was turned down by customer onand a full refund was requested instead.Finally, in response to the last request of customer's desired settlement, licenses for any and all stylists at HMB Salon maybe reviewed at any time.Attentiveness to our customers' experiences is something we prize, and we hope to bring this issue to an expedient resolution.

HMB Salon has received the customer experience complaint # [redacted], which expresses dissatisfaction with hair color services provided in our salon on 5/23/16. Our salon highly values the experiences of our clients, and appreciates the opportunity to respond.The customer, [redacted],...

presented in the salon with long, partially treated hair, and requested a cut and color. In this instance, 8-10 inches of customer 's previously colored hair was trimmed, leaving customer with untreated hairfor the stylist to work on. Clients are notified in consultation that hair color processing can vary based on the color, type, and length of hair that is being treated. Because of this, our stylists strive to be as communicative as possible regarding potential outcomes and effects, and this visit was no different. Ms.[redacted] expressed unhappiness that the new color of her hair was too similar to the color of the hair that was trimmed off. As discussed during the service, the lightness achieved in one treatment varies. While initially similar to the previous hair color, the newly treated hair was not the trimmed, previously - colored hair.The 5-6 hours of service that were provided in the salon were billed at a customary, if not slightly discounted, rate for the stylist who worked with the customer. As discussed, since hair color processes can vary based on the individual being treated, it is difficult to say that there is a standard price for any particular color service, which is reflected in our pricing menu.Comparable prices for a balayage service alone can reach $250, not inclusive of a haircut or any other treatment.While in the salon, Ms. [redacted] expressed satisfaction with the work being done and progress being made. She happily shared her experience on social media throughout her service. Review of video and audio footage of our salon also indicates that Ms. [redacted] was not dissatisfied with the process, and did not express unhappiness with her service while with us.Due to customer 's apparent satisfaction on the salon visit day, receiving the complaint for the color service was unexpected. When unhappiness was expressed on , we were made aware and began to discuss possible solutions. Our salon has maintained contact with customer and her mother, and Ms. [redacted] came in to meet with a salon owner to discuss potential remedies for this situation.In an effort to resolve the customer's dissatisfaction with services rendered, the hairstylist offered client a redo service, as was requested in customer complaint's desired settlement.However, this attempt at redress was turned down by customer onand a full refund was requested instead.Finally, in response to the last request of customer's desired settlement, licenses for any and all stylists at HMB Salon maybe reviewed at any time.Attentiveness to our customers' experiences is something we prize, and we hope to bring this issue to an expedient resolution.