Hair Mechanix

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are disputing her complaint. To the best of my recollection, she left satisfied. That being said, we did have multiple issues with this consumer. We know her personally, I baby sit her kids. She's got a violent temper, she reads into things and takes things the wrong way. There's no talking to...

her. She's been asked not to go in to several other businesses. We've even asked her to leave our salon before. The Saturday before she filed her complaint, she called about an emergency service for her and her three children. After she came to the salon, she left her kids here for a long time with no supervision (against our policy). She was in such a rush, she wanted to jump the line and asked about express service (we don't do that). Our Saturdays are very busy, we were packed that day, and she said whatever she could to get in that day. I myself colored her hair. She has a barber cut from a barber somewhere else (very short cut) so she was pre-cut when she arrived. She was wanting to lift her hair to blonde in one sitting, we can't do that because if we lift it too many shades she would have hair loss. So we lifted it as many shades as we could responsibly and added a toner. We styled her very short hair by brushing it, applying styling gel/pomade.  She seemed happy, she's been here several times before. We did not shampoo her children's hair because 1) she was in such a rush 2) she'd told her that their hair had recently been shampooed. Because we were doing a retwist, we didn't want to over -shampoo their hair because it can get too soft. She's never contacted us about any problem with her experience on that visit so we had no idea she was unhappy with it. We're fine returning her $30; her husband's office is close by and we can take a money order there. We would like no more professional contact with the complainant.