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Hair Palace Salon

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Hair Palace Salon Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This isn't true!!! I was willing to pay for whatever it took to get the best hair extensions possible.. That is a story about I couldn't afford and went to the less expensive route!! It's my hair we're talking about!! I wouldn't had dropped almost 800$ for her to ruin my hair!!!! I did some investigating myself for court matters with the lawyer and she has a apprentice license!!  She was not supervised when she did my hair!! Also she has had a apprentice license for almost four years!! You can't do that!! I also have complaints where she has burnt off a girls hair!! I have the hair in two separate bags and the fake website that they advertised!! I have pictures on how thin my so called "full extensions" were!! The measurements I have of the hair that wasn't even in my hair it wasn't even touched and it measured 14"!!!! So how did it magically get that way?? The hair had a horrible smell like Cheetos!! Also she said there wasn't a difference between 18" and 20" and yes there is that's why you get charged extra for more inches! I'm not letting this go!! I have everything I need for court. 
Regards,
[redacted]

To Whom It May Concern:
In response to claim number [redacted]
When the client came for services she was informed of the services that we offered.  The client was unable to pay for the services that she wanted...

and in turn opted for less expensive services.  To  address each individual claim my response is as follows:
On 12/14/2015 the client received color, designer cut style (treatment) and commercial extension color for hair not sold in store for the purchase price of $152.50. 
On 12/20/2015 the client received 6 tracks of double hair extensions with a beaded installation.  Normally we don't double weave a clients hair, but in this instance [redacted] decided to double weave to give a more voluptuous look since the client was not able to afford more hair.  She was given double the amount of hair at no additional cost....and [redacted] opted to give the client this service to add to her appearance. The client was asked if she wanted more tracks for a more fuller look and said no she only wanted to pay the cost for 6 tracks thus she declined.  The client also wanted eye lash extensions.   The total cost for services on this day was $325.
After the installation of services the client was styled, blended and trimmed and left satisfied with the services rendered (See attachments).The client also took photos for the staff to be used in promotional advertisements in the future.
This is not a new client, Ms. [redacted] has visited the salon on several occasions with out complaint.  Ms. [redacted] purchased extensions, unfortunately,  is not possible to refund money for hair that has been cut and installed.  She was made aware that the extensions would be blended with her natural hair to give the effect of symmetry by her stylist [redacted], the client agreed.  We only used the hair (18 - 20 inch Brazilian hair as shown in the attachments) that was purchased by the client.  The Hair Palace and its stylists have been in business for 26+ years and we are not in to deceiving or misrepresentation.  We want the clients to be satisfied and we offer to fix or adjust any service at the time it is offered.  We additionally offered Ms. [redacted] an additional color treatment at no cost to her and she declined.
Thank you,
Management

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