Hair Technology

After further review of the agreement the time that was pre set was 2pm-5pm for the following dates 8/2, 8/9, 8/16. We have since reached out to Ms Guzman to go over the miscommunication and fix the time to fit their schedule.

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our company was in contact with Mr. [redacted] the day after he submitted this request. I have attached the notes (below) from that day for your review. If you have any questions please give me a call. Thank you for your assistance. [redacted]...

[redacted]/TUC/TRULYNOLEN09/28/16 06:10 PMI had a good conversation with Mr. [redacted], it all came down to the lack of communication and follow through. I offered to oversee this account personally and take care of the problem at no cost until they where satisfied. Mr. [redacted] felt at this time the best thing to do is give him a partial refund and cxl. this service. He will have the person in charge of his maintenance take care of the sanitation. I did a CC reversal of $250.00 and he is fine with that. He also stated once this is done he will reverse the complaints on [redacted] and the Revdex.com.