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Hair Town Beauty Supply

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Hair Town Beauty Supply Reviews (3)

I inform you that the customer came back to our store on Saturday 914 and used up the store credit $21.76 which is equivalent to the receipt of the original purchase.That was it. There were no more... conflict between both since then. Thank you, Representative Hair Town Beauty Supply

I inform you that the customer came back to our store on Saturday 9/**/14 and used up the store credit $21.76 which is equivalent to the receipt of the original purchase.That was it.   There were no more...

conflict between both since then.
Thank you, 
Representative Hair Town Beauty Supply

Review: Purchased electric nail filer in amt of $19.99 + Tax $1.77=$21.76 in cash on Friday 8/**/14. Nail filer did not meet my needs. Item NEVER opened. Seals were NEVER torn. Tried to return on Tuesday 9/*/1, the day after Labor Day. It was pointed out to me at that time that time on the receipt of -No Money Back-No Exchange. It also stated-electronic item is exchangeable in 7 days with original receipt and unopened packaging only. I wasn't aware of this policy until time of return. I spoke with [redacted] in attempt to get cash return. I pointed out that item was never opened and he inspected /confirmed and was willing to give me store credit only since I had original receipt.This was the 'only' electric nail filer they had so an exchange was unavailable. The [redacted] was not compromising.He was rude and billigerent to me. During my time in this store, I also witnessed 2 other customers having my same experience. I am a 61 year old male and have no use for' Hair products' or other items in his store. To me, the store credit was unreasonable and unacceptable. Why after paying CASH and returning item unopened should he hold my cash hostage to making me have to spend the money in his store with products that serve no use to me. This is the first time I have encountered this exchange/refund in my community were I have lived for over 40 years. All the stores in my community had a more 'realistic ' return policy.Desired Settlement: Refund in Cash. Store needs to be educated on a more "REASONABLE/REALISTIC" return policy. Their current policy can be viewed as 'justified robbery'.

Business

Response:

I inform you that the customer came back to our store on Saturday 9/**/14 and used up the store credit $21.76 which is equivalent to the receipt of the original purchase.

That was it. There were no more conflict between both since then.

Thank you,

Representative

Hair Town Beauty Supply

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Description: BEAUTY SUPPLIES & EQUIPMENT

Address: 6627 Roswell Rd, Atlanta, Georgia, United States, 30328-3211

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