Hair West

Complaint: ***
I am rejecting this response because:I WOULD STILL WANT A ITEMIZED TWO LINE (PARTS--LABOR) WRITTEN INVOICEI CAN UNDERSTAND YOUR RELUCTANCE IT MIGHT REFLECT ANY EXCESSIVE CHARGES IF ANY
Regards,
*** ***

*** *** the Service Manager for our HVAC company stated that the homeowner had a family member/friend modify or change the ductworkThis coupled with dirty filters, which are the homeowner's responsibility to maintain before they cause performance issues, are to blame for many of the issues
that had to be addressedThese issues are all issues that would void warranty on the unit from our company, but we have not done soWe continue to work with her and will continue to work with herBut, we will not refund or replace the unit after all this time and based on the relatable issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We met today with Ms***, and we have come up with a plan to solve the functioning of her unitShe needs a return line and to address her volume issuesWe have agreed to do thisWe will continue to work with Ms*** to address her concerns and make sure the unit is performing correctly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be
satisfactory if I am able to get the paperwork needed from this companyI expect not to get the run around and expect my phone calls to be returned not ignored
Regards,
*** ***

I am attaching the Office managers information*** *** -*** or ***She has been notified of the situation, and will gladly assist you in resolving this matterIf you have any trouble, please contact *** *** --- *** or ***This is the
contact information for two manager who make sure the situation is taken care ofWe apologize for the lack of response or communication, and will make sure the issue taken care of

All work has been completedThe husband agreed that he was satisfiedWe do not advertise that replacements are free if we are late on installsWe do not have set times on installs because of manufacturer equipment availability and locationsWe arrange approximate timesThe free is for repairs
to existing equipmentWe gave the customer dollars off the price and fixed the whole in the ceiling This customer is resolved and completed on our endThe husband has stated several times that he very satisfied to our teamWe will not being assisting her any furtherShe is pushing to try and get a new system for free by misrepresenting the our advertising and claimsThe agreed to not pursue the free any farther with *** when the was returned as part of our satisfaction guarantee listed on our proposals

Complaint: ***
I am rejecting this response because: I’m completely shocked that the company is claiming that my brother altered the duct work after installingThey were told he worked on it beforehand and it was fixed during installationThere was a couple of dirty filter claims but majority of the problem were caused by wiring and a/c defectsI can gladly fax all the service calls.
Regards,
*** ***

I want to start by saying this person will never be welcome to call our companyThe owner would like him to meet with us here at our office to see if he speaks to us the same way he speaks to women over the phoneWe have him voice recorded, and would be glad to play for youHe was canceled for
cursing and yelling at the young lady trying to assist him on the phoneshe is not responsible for how our company operates, and should never have a person speak to her this wayShe explained to him that we have club members that are part of company along with warranty customers that come firstHe did not do this just once, but twiceThe young lady responsible for missing the communication tried to call and make things rightWe did make a mistake struggling with communication after the large storm that transpired before his scheduled timeHe did not state on recorded line that his unit did not work, but his drain line was cloggedNot every customer has a safety switchThere is only one resolutionHe needs never call back We definitely do not want his businessI will be glad if he calls corporate so they can here how pathetic he speaks to womenIt is air conditioning season, and we are slammed with calls much like hiswe do not operate in dishonest approaches, and yes we make mistakesNone that warranty his communication style with women on the phone

Complaint: ***
I am rejecting this response because:
1-I paid for that warranty for six months and was to cover that seal your tech used and did not last 48hrs.2-l'm not asking you to replace me the compressor or the coil but all I m asking for my money I had paid for service you could not fulfil.3- I did not twist your tech arms to sell me that product or the other two techs that they said who ever did that it was wrong and it should 've not been used in this type of coil.4- if you go to a tire shop and the tech recommended fix a flat and he warranties it,then the tire still did not hold pressureThe tire shop owes an apology and refund.5- the warranty was supposed to be $For months, $for months and if a repair man fixed something and hrs later the same problem You wanna call that a good repair or lousyone.6-I just want you to look at the whole thing with a fair mind , free of all constraints .
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are a menu pricing company, what Mr*** is not telling everyone was he was given a price to repair the entire area and add a pressure reducing valveHe was shown a series of prices that extend the level of repair work to a complete water line replacement from a basic single spot repair
(which is what he selected, whether he like the price or not) The permanent repair, He turned that downHe chose a Bandaid solution from our menu pricing for a single spot repairAs he mentioned we came out a second time and fixed another water leak for in the general area, but was not present during the first repair or pertaining to our workHe then called several days later demanding the repairs be made and warranty providedWe will not! he chose not to install the PRV over price, and that is clearly what is damaging his lineThe lack of a working PRV voids any repair warrantyWe fixed it for free for once and explained this, even after he ran inside and locked the door because he did not like what he heardHe did call, and get several people involved that do not have the authority to provide Mr*** any further servicesWe had marked Mr *** as a do not service for his continued approach of adding blame while chosing to make the permanent repair necessary and quotedIt is not our policy to continue to lose money with a customer who is knowingly trying to take advantage of the fact he chose not to spend the required money to have the proper servicesThere will be no refund or further service provided to this customer

Complaint: ***
I am rejecting this response because: I have reached out to *** with many phone messagesThe fact is Lorenzo told us everything that was installed had a ten year no part no labor*** has never returned my callsHe said he would keep in touchI guess this is just another liar in the companyNo one from Elmer's has reached out to me*** have never responded to any of my calls.Lorenzo lied about many things to get his system sold and looks like *** doesn't care and neither does anyone at Elmer's
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The company has issued me a partial refund, therefore I'd like to withdraw my complaint
Regards,
*** ***

***, Attached is a copy of the invoices*** did not ask them to sign so the guys could get paidHe asked them to sign to acknowledge the discount that was given for customer satisfaction and inconvenience of a large whole in the ceiling from the installation process (either by intention or falling through from attic)I have attached the a copy of the Guarantees that are on the back of the proposal that they signedWe do not at any point offer free installation based on being lateWe offer it based on customer satisfaction, and it is not free installation, but rather free repair to make it satifactoryWe will not be addressing *** ***'s request for free installation any further, installation are different than service requestsThe advertising is based on service fee and only required repair to get a system coolingTheir is to many factors to make that guaranty on an installationWe performed a quality control on September 9, by *** ***If *** has a problem with the system, quality of installation or its function, we will be happy to addressWe will not entertain anymore financial compensationThanks, *** ***

I see the notes in the system on the agreed upon credit to the customersI will check with accounting to assure this is handled, also we would be glad to arrange a service of the unitI see in the notes that the maintenance was canceled on Friday and 7/from being upset with serviceWe did call
and confirm as well as trying to call and send techniciansnotes state no answer and left voicemailI know we would be glad to make it rightIf the customer would like to call and ask for Jessica, she has been delegated to assist in all customer service issuesShe can set her up, make sure we keep the scheduleWe do often have to rearrange schedules during the peak summer months if maintenances are not done during the spring or fallThe demand for units not cooling in our climate is more than the industry can bare causing a shortage techs, time, and ability navigate throughout the day without difficulty in meeting time frames or communication needsWe deeply apologize, and will gladly strive to earn the customers trust again

Complaint: ***
I am rejecting this response because:
I spoke with a representative of that office, who assured me he would take my complaints back to his supervisor. The reason I submitted the complaint the same day, was because up until that point (after 7pm), the two technicians had to call another technician (who was at home) to come and find out why the units were not working. I was told I would receive a call from the supervisor that day, and all I received was a text message from the sales person, stating (and I quote) " Im not in good cell areaHear we have had a rough day of it*** text me he's gonna get you cooling tonightBut wrong unit was sent after the first one had a leak. I will get *** to call you in AM. My boss to see what we can do to make this long day right for youSorry*** at Elmers" The very next day the correct unit was in fact installed in record time. I waited for a call all day from that *** person, that never came. If he did call, there was no voice mail, as I am not permitted to use my phone during business hours. I got a call from my husband around 4:later that day, stating that the unit was on, and blowing warm air. A technician showed up around 5:30, and we started getting cool air again within a couple of hours. Later that week on the 11th, I sent a message to the representative who said he would take my complaints to his supervisor, stating "I still have not heard from *** or my sales person *** regarding my complaints". At this time, I assume the reason I have not, is because I reported this complaint.At minimum, I want $refunded back to me for lost wages for myself (the day of the proposed services) and for my husband (the following day - for corrections on previous days service). I believe that is fair for having been the run around, followed by worse and worse service throughout the day. Poor planning, and poor communication is ultimately what led to the horrible customer service I received. Even the technicians, whom I made sure stayed hydrated having to wait around all day, were as frustrated as me and my household
Regards,
*** ***

As per both technicians that came out after first visit. They did not say the job  was wrong, but rather worse than originally presented, and that your investment can be applied toward a permanent repair over the band aid quick fix chosen. A warranty can only be applied if the fix can actually...

address the problem. if your car is worse shape than originally presented at the oil lube center you would not expect them to pay for your motor. We will be more than happy to have a manager speak with you, but the refund would not be acceptable in the process.

This unit was purchased in 2010, once again, we will gladly warranty the unit. We do not manufacture the system, and we understand the frustration. Some created by the client as well as she stated, but we will not refund or remove unit seven years after purchase date and installation.

We are a lump sum contractor, If someone told the customer we would give a break down that is incorrect. We replaced a 3 Ton upflow coil with TXV, added a drain guard, 25x20 filter grill to improve filtration to protect the unit and provided 12 filters. This a part of a package price. The customer...

was presented six options with each having a custom priced specific to the offering. Their is no breakdown because we do not break out time and material on a unit/coil replacement. It is one price to be fair to all customers. We will not give back 2000.00 dollars because the customer does not like the process or price after the installation for his sister. The services were not for him, but for his sister. I am grateful he is kind enough to pay for his sister, but we explained everything to her and she signed on his behalf. If he would like to call and speak with [redacted] the service manager that would be fine, but we do not commit to providing anyone anything other than our invoice and proposal as agreed upon by the client and customer. We appreciate the business, but decline returning funds based on two phone calls not yielding breakouts of services.