Hairadise Salon

To Whom This May Concern:My name is Christina V [redacted] and am submitting this on behalf of Kristin V***.This customer situations has already been brought to my attention, although I havetaken the necessary steps to try to quell her disappointment with her resultsIspent three hours of my time to provide her with the services and results that shecame to me asking forWhen it was brought to my attention that she was unhappywith her results, I offered a refund of the money she paid me, and to redo her hairto how she now wantedAs a cosmetologist I pride myself solely on customersatisfaction, I have numerous clients and strive every day to pride each and everysingle person with a comfortable, positive, and memorable experienceI haveseveral individuals who can vouch on my behalfI am not sure where themiscommunication with myself and this customer began but I have doneeverything in my power to come up with a solutionWhen she left Hairadise theother cosmetologist and I were under the impression that Ms [redacted] was happywith her resultsAlso, because I strive every day for customer satisfaction Ireached out to her to confirm her impression was still the same and it was, but shewas adjusting to the change in color.I have also attached a conversation that was taken place between [redacted] and Kristin V***.I look forward to hearing the resolution.Thanks -Christina V***

ID [redacted] To whom this may concern:As I said before I provided Ms [redacted] with exact results and servicesshe came in asking forI spent three hours to insure that she wascompletely satisfied with her hair before she left Hairadise SalonShecame to me in need of another hair dresser due to the fact that her sistercould not do her hair before college and that her hair was really deadI setaside time in my busy schedule to fit her in that dayI only charged her aportion of what is normally charged for a root touch up because sheexpressed concern of the amount of moneyDuring my applicationprocess I did not use lightener of any kind due to the fact of howdamaged and fine her hair was alreadyI did a three step process usingcolor that lifted the root from her natural to a blonde to match the endsIproceeded to add a few dimensional beige highlights again using color tobreak up the line of demarcation that she came in withLastly I sealed theend results with a toner which is the necessary steps for each individualwho is lightening their hairWhen all these steps were completed she washappy with the resultsI reached out to her that evening like I do with allmy clients to insure complete satisfactionShe did state that it may havebeen a little to blonde and on the brighter sideI offered my servicesagain free of charge but she stated that it looked fine down and that aftera few days she was aware that it would tone downThe next day shemessaged my Facebook page about changing her hair color again tobrown because she wasn't comfortable with the color, I expressed to herthat brown is more conditioning for her hairShe said she was going tobox color it which I discouraged her from doing because it's extremelybad for the hairShe mentioned stopping to a salon on the way back tocollage to get it colored, therefor leaving me with the only option to helpher was to reimburse her fifty dollars that she spent at the salon so shecould put it towards the next color she was looking to achieveI offeredher this refund because I was aware of her financial situationI am willingto reimburse her that fifty dollars spent at Hairadise, forty for the colorservice and the ten dollar gratuity that was also spentLastly, I can't beheld responsible for what was done at another salon or what chemicalswere used on her hair that could have caused damage.Thank you.Christina V [redacted] -Kristin V***Hairadise Salon

To Whom This May Concern:My name is Christina V*** and am submitting this on behalf of Kristin V***.This customer situations has already been brought to my attention, although I havetaken the necessary steps to try to quell her disappointment with her resultsIspent three hours of my time to
provide her with the services and results that shecame to me asking forWhen it was brought to my attention that she was unhappywith her results, I offered a refund of the money she paid me, and to redo her hairto how she now wantedAs a cosmetologist I pride myself solely on customersatisfaction, I have numerous clients and strive every day to pride each and everysingle person with a comfortable, positive, and memorable experienceI haveseveral individuals who can vouch on my behalfI am not sure where themiscommunication with myself and this customer began but I have doneeverything in my power to come up with a solutionWhen she left Hairadise theother cosmetologist and I were under the impression that Ms*** was happywith her resultsAlso, because I strive every day for customer satisfaction Ireached out to her to confirm her impression was still the same and it was, but shewas adjusting to the change in color.I have also attached a conversation that was taken place between *** and Kristin V***.I look forward to hearing the resolution.Thanks -Christina V***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This message sent back had no resolutionDo you really think after my hair was completely fried after her dying it three times that I would stay there and have her dye it more!!? I wasn't even aware of the breakage until I had gone to another salonI've spent over $getting this mess fixed that's all I had to my name! I could not get it fixed by Kristin due to the fact I had to leave for college the next morningI was promised a refund that I never got! And when I informed Kristin about the $I had to spend to get my hair dyed back brown since she turned it grey, orange, yellow, and white she ignored my messageI wrote a review on her salon website to have it erased and then she unfriended meThis is not resolving the matterThat's unprofessionalAnd I wrote the review because I wanted people to know she destroyed my poor hairIt had to be chopped off to my shoulders for heaven sake and is still fried! I've attached photosAnd I want to be refunded and I want to be reimbursed for every penny I paid to others salons, hairdressers, and spent on products to fix my poor hairThere are pieces an inch or less long all around the top of my head because of the bleach she used on my scalp! This is absolutely ridiculousThe fact she thought I'd be happyI'm extremely upset and disappointed wiith the service and lack of communication.
Regards,
*** ***

ID ***To whom this may concern:As I said before I provided Ms*** with exact results and servicesshe came in asking forI spent three hours to insure that she wascompletely satisfied with her hair before she left Hairadise SalonShecame to me in need of another hair dresser due to the fact that her sistercould not do her hair before college and that her hair was really deadI setaside time in my busy schedule to fit her in that dayI only charged her aportion of what is normally charged for a root touch up because sheexpressed concern of the amount of moneyDuring my applicationprocess I did not use lightener of any kind due to the fact of howdamaged and fine her hair was alreadyI did a three step process usingcolor that lifted the root from her natural to a blonde to match the endsIproceeded to add a few dimensional beige highlights again using color tobreak up the line of demarcation that she came in withLastly I sealed theend results with a toner which is the necessary steps for each individualwho is lightening their hairWhen all these steps were completed she washappy with the resultsI reached out to her that evening like I do with allmy clients to insure complete satisfactionShe did state that it may havebeen a little to blonde and on the brighter sideI offered my servicesagain free of charge but she stated that it looked fine down and that aftera few days she was aware that it would tone downThe next day shemessaged my Facebook page about changing her hair color again tobrown because she wasn't comfortable with the color, I expressed to herthat brown is more conditioning for her hairShe said she was going tobox color it which I discouraged her from doing because it's extremelybad for the hairShe mentioned stopping to a salon on the way back tocollage to get it colored, therefor leaving me with the only option to helpher was to reimburse her fifty dollars that she spent at the salon so shecould put it towards the next color she was looking to achieveI offeredher this refund because I was aware of her financial situationI am willingto reimburse her that fifty dollars spent at Hairadise, forty for the colorservice and the ten dollar gratuity that was also spentLastly, I can't beheld responsible for what was done at another salon or what chemicalswere used on her hair that could have caused damage.Thank you.Christina V*** -Kristin V***Hairadise Salon

To Whom This May Concern:My name is Christina V[redacted] and 1 am submitting this on behalf of Kristin V[redacted].This customer situations has already been brought to my attention, although I havetaken the necessary steps to try to quell her disappointment with her results. Ispent three hours of my time to...

provide her with the services and results that shecame to me asking for. When it was brought to my attention that she was unhappywith her results, I offered a refund of the money she paid me, and to redo her hairto how she now wanted. As a cosmetologist I pride myself solely on customersatisfaction, I have numerous clients and strive every day to pride each and everysingle person with a comfortable, positive, and memorable experience. I haveseveral individuals who can vouch on my behalf. I am not sure where themiscommunication with myself and this customer began but I have doneeverything in my power to come up with a solution. When she left Hairadise theother cosmetologist and I were under the impression that Ms. [redacted] was happywith her results. Also, because I strive every day for customer satisfaction Ireached out to her to confirm her impression was still the same and it was, but shewas adjusting to the change in color.I have also attached a conversation that was taken place between [redacted] and Kristin V[redacted].I look forward to hearing the resolution.Thanks -Christina V[redacted]

ID [redacted]To whom this may concern:As I said before I provided Ms. [redacted] with exact results and servicesshe came in asking for. I spent three hours to insure that she wascompletely satisfied with her hair before she left Hairadise Salon. Shecame to me in need of another hair dresser due to the fact that her sistercould not do her hair before college and that her hair was really dead. I setaside time in my busy schedule to fit her in that day. I only charged her aportion of what is normally charged for a root touch up because sheexpressed concern of the amount of money. During my applicationprocess I did not use lightener of any kind due to the fact of howdamaged and fine her hair was already. I did a three step process usingcolor that lifted the root from her natural to a blonde to match the ends. Iproceeded to add a few dimensional beige highlights again using color tobreak up the line of demarcation that she came in with. Lastly I sealed theend results with a toner which is the necessary steps for each individualwho is lightening their hair. When all these steps were completed she washappy with the results. I reached out to her that evening like I do with allmy clients to insure complete satisfaction. She did state that it may havebeen a little to blonde and on the brighter side. I offered my servicesagain free of charge but she stated that it looked fine down and that aftera few days she was aware that it would tone down. The next day shemessaged my Facebook page about changing her hair color again tobrown because she wasn't comfortable with the color, I expressed to herthat brown is more conditioning for her hair. She said she was going tobox color it which I discouraged her from doing because it's extremelybad for the hair. She mentioned stopping to a salon on the way back tocollage to get it colored, therefor leaving me with the only option to helpher was to reimburse her fifty dollars that she spent at the salon so shecould put it towards the next color she was looking to achieve. I offeredher this refund because I was aware of her financial situation. I am willingto reimburse her that fifty dollars spent at Hairadise, forty for the colorservice and the ten dollar gratuity that was also spent. Lastly, I can't beheld responsible for what was done at another salon or what chemicalswere used on her hair that could have caused damage.Thank you.Christina V[redacted] -Kristin V[redacted]Hairadise Salon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This message sent back had no resolution. Do you really think after my hair was completely fried after her dying it three times that I would stay there and have her dye it more!!? I wasn't even aware of the breakage until I had gone to another salon. I've spent over $200 getting this mess fixed that's all I had to my name! I could not get it fixed by Kristin due to the fact I had to leave for college the next morning. I was promised a refund that I never got! And when I informed Kristin about the $100 I had to spend to get my hair dyed back brown since she turned it grey, orange, yellow, and white she ignored my message. I wrote a review on her salon website to have it erased and then she unfriended me. This is not resolving the matter. That's unprofessional. And I wrote the review because I wanted people to know she destroyed my poor hair. It had to be chopped off to my shoulders for heaven sake and is still fried! I've attached photos. And I want to be refunded and I want to be reimbursed for every penny I paid to others salons, hairdressers, and spent on products to fix my poor hair. There are pieces an inch or less long all around the top of my head because of the bleach she used on my scalp! This is absolutely ridiculous. The fact she thought I'd be happy. I'm extremely upset and disappointed wiith the service and lack of communication. 
Regards,
[redacted]