[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Date: Fri, Mar 3, at 7:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: Revdex.com , [redacted] @myRevdex.com.orgHello.We have resolved the issueWe have sent out top technicians out to *** [redacted] home at [redacted] Hyattsville MD [redacted] We have taken care of her problem and I have been on consistent contact with [redacted] and she is very happy and satisfiedShe said once I sent this response to you she would reply back and let the Revdex.com know she is a satisfied and happy customer.Thank youAnd please get in touch with me if there is anything else I can do for youNick D
Dear Sirs/Madam, This correspondence is to respond
to complaint number *** filed by *** ***
We have taken the following actions to insure that there
will be no recurrence of this event:
1)
We have removed *** ***’s name from the list
we
call from
2)
We have placed *** ***’s name on our Do Not
Call List
Unfortunately, we do not have a “robo-dialer”
nor do we call anyone during the weekday.
Our records show a call, to offer a free termite inspection, was placed
4/and 5/1. I show no record of
calling the phone numbers in question prior to these dates.Though it is clear that ** ***
wants nothing to with our company, I hope ** *** knows that brick homes are just as susceptible to
termites as any other home. The framing
and infrastructure is still wood
We are sorry that we troubled *** *** by calling her and are confident that the above action will insure that
Ms. Swanson will not be called by our
organization in the future. Thank you
for any time and effort given to this matter.
If there are any questions or
concerns, please don’t hesitate to call me at ###-###-####
Respectfully,
Shawn
K***
Vice
President
Senate Termite & Pest Control
I do accept the response, however, I did receive prior calls (I could not attest to the dates) from this business. It doesn't matter if my home is brick or all wood, I'm on the Federal Do Not Call list, and shouldn't receive any calls from any telemarketers. This company needs to adhere to those laws, not just for me, but for everyone. Look online and you'll see numerous complaints about their telemarketing calls to people on the DNC list (I checked before filing this complaint), and they aren't happy about it either. Those people have to fight their own battles though, and as long as I don't get any more calls from them, I'm satisfied.
Regards,
[redacted]
Dear Sirs/Madam, This correspondence is to respond to complaint number [redacted] filed by [redacted] on 4/15/16. We’re never happy to have one of clients unhappy or dissatisfied. If any client is having any issues with pests including Carpenter Bees, Mice or any common insect, we’re happy to...
schedule a follow up at no additional costs. We have records that show the first initial pest control treatment was done on March 2, 2016. Over 7 weeks have passed since our first treatment and this is the first time we've heard our client having a concern. If there was any issue with our treatment or approach, we've been available to address any concerns and get right back out there. Mr. [redacted]’s Home has an annual coverage that is set to maintain pest preventive maintenance; 12 month agreements are very common in the pest control industry. Under this plan, if there are any pest issues that are covered under your policy, we're happy to re-visit the home, including in regards to our approach. If there is a more invasive treatment approach requested for us to consider, we’re welcome to consider it. When Mr. [redacted] had made his complaint to us in regards to how much he paid. He was not happy with the price we charge for the service we provided. We provided pest service at the agreed to price, so we’re happy to honor his coverage, and re-visit the home for any outstanding pest issues. A re-visit is not what Mr. [redacted] was looking for. It had to do with the price. The day he wrote this complaint was the same day that we charged his 2nd monthly payment plan. Instead of Mr. [redacted] paying for the services in full we were happy to break down in monthly payments to make it easier to budget the services sold. We are afraid this complaint is to force us in some type of discount or refund, which we will not do, especially without the ability or opportunity to re-visit the home. Mr. [redacted] agreed to our price of $2280 for the repair work of the Removal of the damaged rake boards on the left and right side of home, with a replacement of a PVC material to combat the future chance of Carpenter Bees that would have continued to face year after year if just simply treated & repainted. Mr. [redacted] paid as well $395 to begin pest control coverage that includes Mice control & Carpenter Bee coverage, with a quarterly premium running only $90. We will not obligate Mr. [redacted] to the full annual commitment that was signed and agreed upon with us if he doesn’t wish for us to visit the home any longer. We’ll accept a letter of Cancellation to our email address, [redacted]. We’ll process the cancellation of the annual contract. We will warranty our treatments with our annual contracts, but unfortunately there is not a money back guarantee on treatments and more so to home repairs; Especially 7 weeks later without the ability to re-visit the home to retry our attempt to satisfy the homeowner. Even with cancelling the coverage, we'll honor a follow up treatment for the next 60 days. We hope our offer to honor our work will suffice the homeowner’s complaint, should there be anything we can do to better service the home, we’re happy to take consideration. Our best regards,Danny E[redacted]General ManagerSenate Termite & Pest Control[redacted]Manassas, VA 20109
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Date: Fri, Mar 3, 2017 at 7:26 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: Revdex.com <[email protected]>, [redacted]@myRevdex.com.orgHello.We have resolved the issue. We have sent out top 2 technicians out to [redacted]...
[redacted] home at [redacted] Hyattsville MD [redacted] . We have taken care of her problem and I have been on consistent contact with [redacted] and she is very happy and satisfied. She said once I sent this response to you she would reply back and let the Revdex.com know she is a satisfied and happy customer.Thank you. And please get in touch with me if there is anything else I can do for you. Nick D
November
06, 2015Our company
recently received an inquisition regarding customer ID [redacted]. It is unfortunate
the customer is not satisfied with the balance for services rendered. On June
26, 2015, the client purchased a Preventative Termite Treatment and Advance
Termite Monitoring System in...
the amount of $1500 with continual inspections for
$90 a quarter. She also purchased a Pest Control Agreement in the amount $320
and $90 for two monthly services and subsequent quarterly treatments for $90.
The customer agreed to pay $1000 on June 26, 2015, and two monthly payments of
$500 on July 31, 2015 and August 28, 2015. As of today’s date there is still an
outstanding balance of $750 and a finance charge of $9.49 due to nonpayment.We have
reviewed the customer’s concern that she was misinformed about termite activity
during the initial inspection. There is no indication on the inspection report
or contract that active termites were observed. The inspector did point out an
old inactive mud tube, but that does not mean termites are present. It is an
indication that termites were there at one time. The termite contract states
the purchased treatment was a Booster. A Booster Treatment is a preventative
service that is common and recommended in the pest control industry.Our records
show the Termite Treatment, Installation of Termite Monitors, and Initial Pest
Control service was completed on July 10, 2015.
On August 4, 2015 the customer called our office to express her concern
about wasp and ant activity. We also discussed the credit card payment was declined
for the second installment on July 31, 2015. The customer would not commit to
repayment and suggested that she would pay when we re-serviced her home. A
service was scheduled for August 12, 2015. We explained to the customer that if
she was not happy with our services after August 12, 2015, the initial twelve month
term of quarterly fees would be waived. Upon written cancellation as noted in
the terms of the agreements, she would only be responsible for the $1000
balance for completed services. The customer was not happy with our
representative’s explanation of the contract terms and disconnected from the
conversation.On August
7, 2015, the original inspector spoke with the customer to further resolve her
concerns. The representative spoke with the customer about the services
purchased. The customer also committed to paying the balance of $1000 in four
monthly payments of $250 instead of the original two payments of $500.On August
12, 2015, the follow up pest control service was completed and a money order in
the amount of $250 was remitted. Our service department attempted to schedule an
additional thirty day service on numerous occasions. A phone message was left
for the customer on September 22, 2015 and October 6, 2015.There has not been a
return call from the customer to schedule the mentioned service. It is important to note that a payment has not
been received as agreed since August 12, 2015. In good faith we have attempted
to address the customer’s concerns regarding service and the balance owed. We clearly
do not want her to be unsatisfied. Unfortunately we feel this submission may be
an unfair attempt to avoid payment. We
hope to amicably resolve this matter without further exploiting the RevDex.com organization. Please advise our company on how to reach a fair
resolution. If you have further questions regarding this matter, please call
our office at[redacted]SincerelyKelly A[redacted]Account Manager[redacted]@senateservices.com
Dear Sirs/Madam,
This correspondence is to respond
to complaint number [redacted] filed by [redacted].
We have taken the following actions to insure that there
will be no recurrence of this event:
1)
We have removed [redacted]’s name from the
list we...
call from
2)
We have placed [redacted]’s name on our Do
Not Call List
We are confident that the above
action will insure that [redacted] will not be called by our organization in
the future. Thank you for any time and
effort given to this matter. If there are any questions or concerns, please
don’t hesitate to call me at ###-###-####.
Respectfully,
Shawn K[redacted]
Vice President
Senate Termite & Pest Control
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I am sorry we have tried to call youWe will no longer call you in regards to a termite inspection
Date: Fri, Mar 3, at 7:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: Revdex.com , [redacted] @myRevdex.com.orgHello.We have resolved the issueWe have sent out top technicians out to *** [redacted] home at [redacted] Hyattsville MD [redacted] We have taken care of her problem and I have been on consistent contact with [redacted] and she is very happy and satisfiedShe said once I sent this response to you she would reply back and let the Revdex.com know she is a satisfied and happy customer.Thank youAnd please get in touch with me if there is anything else I can do for youNick D
Dear Sirs/Madam, This correspondence is to respond
to complaint number *** filed by *** ***
We have taken the following actions to insure that there
will be no recurrence of this event:
1)
We have removed *** ***’s name from the list
we
call from
2)
We have placed *** ***’s name on our Do Not
Call List
Unfortunately, we do not have a “robo-dialer”
nor do we call anyone during the weekday.
Our records show a call, to offer a free termite inspection, was placed
4/and 5/1. I show no record of
calling the phone numbers in question prior to these dates.Though it is clear that ** ***
wants nothing to with our company, I hope ** *** knows that brick homes are just as susceptible to
termites as any other home. The framing
and infrastructure is still wood
We are sorry that we troubled *** *** by calling her and are confident that the above action will insure that
Ms. Swanson will not be called by our
organization in the future. Thank you
for any time and effort given to this matter.
If there are any questions or
concerns, please don’t hesitate to call me at ###-###-####
Respectfully,
Shawn
K***
Vice
President
Senate Termite & Pest Control
I do accept the response, however, I did receive prior calls (I could not attest to the dates) from this business. It doesn't matter if my home is brick or all wood, I'm on the Federal Do Not Call list, and shouldn't receive any calls from any telemarketers. This company needs to adhere to those laws, not just for me, but for everyone. Look online and you'll see numerous complaints about their telemarketing calls to people on the DNC list (I checked before filing this complaint), and they aren't happy about it either. Those people have to fight their own battles though, and as long as I don't get any more calls from them, I'm satisfied.
Regards,
[redacted]
Dear Sirs/Madam, This correspondence is to respond to complaint number [redacted] filed by [redacted] on 4/15/16. We’re never happy to have one of clients unhappy or dissatisfied. If any client is having any issues with pests including Carpenter Bees, Mice or any common insect, we’re happy to...
schedule a follow up at no additional costs. We have records that show the first initial pest control treatment was done on March 2, 2016. Over 7 weeks have passed since our first treatment and this is the first time we've heard our client having a concern. If there was any issue with our treatment or approach, we've been available to address any concerns and get right back out there. Mr. [redacted]’s Home has an annual coverage that is set to maintain pest preventive maintenance; 12 month agreements are very common in the pest control industry. Under this plan, if there are any pest issues that are covered under your policy, we're happy to re-visit the home, including in regards to our approach. If there is a more invasive treatment approach requested for us to consider, we’re welcome to consider it. When Mr. [redacted] had made his complaint to us in regards to how much he paid. He was not happy with the price we charge for the service we provided. We provided pest service at the agreed to price, so we’re happy to honor his coverage, and re-visit the home for any outstanding pest issues. A re-visit is not what Mr. [redacted] was looking for. It had to do with the price. The day he wrote this complaint was the same day that we charged his 2nd monthly payment plan. Instead of Mr. [redacted] paying for the services in full we were happy to break down in monthly payments to make it easier to budget the services sold. We are afraid this complaint is to force us in some type of discount or refund, which we will not do, especially without the ability or opportunity to re-visit the home. Mr. [redacted] agreed to our price of $2280 for the repair work of the Removal of the damaged rake boards on the left and right side of home, with a replacement of a PVC material to combat the future chance of Carpenter Bees that would have continued to face year after year if just simply treated & repainted. Mr. [redacted] paid as well $395 to begin pest control coverage that includes Mice control & Carpenter Bee coverage, with a quarterly premium running only $90. We will not obligate Mr. [redacted] to the full annual commitment that was signed and agreed upon with us if he doesn’t wish for us to visit the home any longer. We’ll accept a letter of Cancellation to our email address, [redacted]. We’ll process the cancellation of the annual contract. We will warranty our treatments with our annual contracts, but unfortunately there is not a money back guarantee on treatments and more so to home repairs; Especially 7 weeks later without the ability to re-visit the home to retry our attempt to satisfy the homeowner. Even with cancelling the coverage, we'll honor a follow up treatment for the next 60 days. We hope our offer to honor our work will suffice the homeowner’s complaint, should there be anything we can do to better service the home, we’re happy to take consideration. Our best regards,Danny E[redacted]General ManagerSenate Termite & Pest Control[redacted]Manassas, VA 20109
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Date: Fri, Mar 3, 2017 at 7:26 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: Revdex.com <[email protected]>, [redacted]@myRevdex.com.orgHello.We have resolved the issue. We have sent out top 2 technicians out to [redacted]...
[redacted] home at [redacted] Hyattsville MD [redacted] . We have taken care of her problem and I have been on consistent contact with [redacted] and she is very happy and satisfied. She said once I sent this response to you she would reply back and let the Revdex.com know she is a satisfied and happy customer.Thank you. And please get in touch with me if there is anything else I can do for you. Nick D
November
06, 2015Our company
recently received an inquisition regarding customer ID [redacted]. It is unfortunate
the customer is not satisfied with the balance for services rendered. On June
26, 2015, the client purchased a Preventative Termite Treatment and Advance
Termite Monitoring System in...
the amount of $1500 with continual inspections for
$90 a quarter. She also purchased a Pest Control Agreement in the amount $320
and $90 for two monthly services and subsequent quarterly treatments for $90.
The customer agreed to pay $1000 on June 26, 2015, and two monthly payments of
$500 on July 31, 2015 and August 28, 2015. As of today’s date there is still an
outstanding balance of $750 and a finance charge of $9.49 due to nonpayment.We have
reviewed the customer’s concern that she was misinformed about termite activity
during the initial inspection. There is no indication on the inspection report
or contract that active termites were observed. The inspector did point out an
old inactive mud tube, but that does not mean termites are present. It is an
indication that termites were there at one time. The termite contract states
the purchased treatment was a Booster. A Booster Treatment is a preventative
service that is common and recommended in the pest control industry.Our records
show the Termite Treatment, Installation of Termite Monitors, and Initial Pest
Control service was completed on July 10, 2015.
On August 4, 2015 the customer called our office to express her concern
about wasp and ant activity. We also discussed the credit card payment was declined
for the second installment on July 31, 2015. The customer would not commit to
repayment and suggested that she would pay when we re-serviced her home. A
service was scheduled for August 12, 2015. We explained to the customer that if
she was not happy with our services after August 12, 2015, the initial twelve month
term of quarterly fees would be waived. Upon written cancellation as noted in
the terms of the agreements, she would only be responsible for the $1000
balance for completed services. The customer was not happy with our
representative’s explanation of the contract terms and disconnected from the
conversation.On August
7, 2015, the original inspector spoke with the customer to further resolve her
concerns. The representative spoke with the customer about the services
purchased. The customer also committed to paying the balance of $1000 in four
monthly payments of $250 instead of the original two payments of $500.On August
12, 2015, the follow up pest control service was completed and a money order in
the amount of $250 was remitted. Our service department attempted to schedule an
additional thirty day service on numerous occasions. A phone message was left
for the customer on September 22, 2015 and October 6, 2015.There has not been a
return call from the customer to schedule the mentioned service. It is important to note that a payment has not
been received as agreed since August 12, 2015. In good faith we have attempted
to address the customer’s concerns regarding service and the balance owed. We clearly
do not want her to be unsatisfied. Unfortunately we feel this submission may be
an unfair attempt to avoid payment. We
hope to amicably resolve this matter without further exploiting the RevDex.com organization. Please advise our company on how to reach a fair
resolution. If you have further questions regarding this matter, please call
our office at[redacted]SincerelyKelly A[redacted]Account Manager[redacted]@senateservices.com
Dear Sirs/Madam,
This correspondence is to respond
to complaint number [redacted] filed by [redacted].
We have taken the following actions to insure that there
will be no recurrence of this event:
1)
We have removed [redacted]’s name from the
list we...
call from
2)
We have placed [redacted]’s name on our Do
Not Call List
We are confident that the above
action will insure that [redacted] will not be called by our organization in
the future. Thank you for any time and
effort given to this matter. If there are any questions or concerns, please
don’t hesitate to call me at ###-###-####.
Respectfully,
Shawn K[redacted]
Vice President
Senate Termite & Pest Control
I am sorry we have tried to call you. We will no longer call you in regards to a termite inspection.