Hairpups

we have reviewed your letter of August 23th with the above-referenced ID addressed to Kenneth D [redacted] c/o Harborside Hotel, in order to show our good faith in cooperating to reach a resolution, we will state our position, but first we must clarify the correct contact for the hotelKen H [redacted] is the General Manager of the Harborside HotelThe name you used in your letter (D***) is a former employee who is no longer at the hotel effective November Please update your records accordingly.The hotel was under renovation earlier this year from January to March at which time the room the guest is referring to (***) was paintedWhen the room renovations were completed, we assigned room [redacted] to a VIP who stayed long term and checked outWe verified the condition of the room and it was in excellent condition when the complainant/guest checked in on August (5-months after the rooms were painted)The hotel repairs the complainant is referring to at the time he checked into the hotel did not involve paintingThe renovated rooms are complete with new furnishings and it is possible the guest smelled something similar to the scent of a brand new car.Since the guest wasn't pleased with the room(s), he Could have left at any time to stay at another hotel and based on his own findings, there were other hotels very close by that he could have stayed for less moneyHe chose to stay at the Harborside and we would do anything to make sure his stay was excellent, but we will not tolerate a violation of any hotel policies to ensure a guest is satisfiedThe guest was aware that the hotel is a 100% smoke-free hotel and the front desk clerk does not confirm the claim that the complainant was given permission to burn incense in the room, a direct violation of the smoke-free policyWe do not permit smoke to be in any part of the hotel, regardless of the source of the smoke.The room was inspected after the guest checked out and the lingering odor of the incense he admits he burned is repugnant; and even now two weeks after the guest's departure, the smell in the room is still foulWe could not sell room [redacted] and we were forced to put the room out of order for daysWe spent over $to attempt to restore the room to the original Condition since the guest leftAfter our subsequent discussions with the guest, (overlooking his obscenities and threats) we decided to NOT enforce the full $fee for violating the smoke-free policy in order to appease the guest's claim that he was given permission, though we maintain this was not the case.So now, we are left with a room that we have had to place out of order until we could remove the sour stench of odor the guest left with us in the roomWe have our doubts that it was only incense that was burned in the room, but regardless, the room is in worse condition than before the guest arrivedWhether or not incense was burned in the room to cover up another smell of cigarettes, or something else, the undisputable fact is the guest burned something that caused smoke to fill the room and this directly violated our non-smoking, 100% smoke-free hotel policyIf we allowed incense to be burned, then we could not represent our property as being a smoke-free hotelWe pointed this out to the guest that his burning incense in the room could be misconstrued by other guests could have detected it while being in proximity to room ***.This represents our position and we maintain that even though we could have charged the guest the posted amount of $for violating the smoke-free policy, we only charged $We will not impose additional fees or charges for having a hotel room that was not rentable for an extended period and evento this day still smells unclean because of the inappropriate action of this guestOur willingness to keep it at $is more than fair treatment toward the complainant in our opinion.Thank you for giving us the opportunity to provide our facts to this unfortunate dispute and for your objective assistance in reaching a resolution.Sincerely,Harborside HotelKen H***General Manager

As stated in my first letter I will not be refunding the customers deposit which she signed a contract stating that it was not refundable no matter who she gets to bully meMy position is this, I spent months working with the customerMany correspondences phone and by email updating her on what was going on on my endAs well as providing expensive learning materials based on the fact she was my customerMany many hours of my time, which is not freeIt is not just a puppy that you purchase when purchasing from meYou are purchasing my time experience and learning materialsI did nothing to negate our contractThe customer negated our contract before speaking to me by purchasing another puppyThis of course was her decision as well as it was her decision to send me a deposit on an expectant puppy that was not refundable and she agreed to thisThere was never a firm date as no breeder that is in the breeding process (one which is just bred or not bred yet) can guarantee any dateTiming is based on whether a pregnancy is conceivedAs stated earlier she is welcomed to use her deposit at a later dateThank you, CSmith

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. After your last response on 12/30/to my compliant, I’m happy to say MsSmith sent a refund check for my depositThis complaint has been resolvedPlease update the complaint’s status on the Revdex.com siteThank you for your help in resolving this matterBest, *** ***

Refunded issued + receipt emailed to guest 8/14/

we have reviewed your letter of August 23th with the above-referenced ID addressed to Kenneth D[redacted] c/o Harborside Hotel, in order to show our good faith in cooperating to reach a resolution, we will state our position, but first we must clarify the correct contact for the hotel. Ken H[redacted] is the...

General Manager of the Harborside Hotel. The name you used in your letter (D[redacted]) is a former employee who is no longer at the hotel effective November 2015. Please update your records accordingly.The hotel was under renovation earlier this year from January to March at which time the room the guest is referring to ([redacted]) was painted. When the room renovations were completed, we assigned room [redacted] to a VIP who stayed long term and checked out. We verified the condition of the room and it was in excellent condition when the complainant/guest checked in on August 16 (5-6 months after the rooms were painted). The hotel repairs the complainant is referring to at the time he checked into the hotel did not involve painting. The renovated rooms are complete with new furnishings and it is possible the guest smelled something similar to the scent of a brand new car.Since the guest wasn't pleased with the room(s), he Could have left at any time to stay at another hotel and based on his own findings, there were other hotels very close by that he could have stayed for less money. He chose to stay at the Harborside and we would do anything to make sure his stay was excellent, but we will not tolerate a violation of any hotel policies to ensure a guest is satisfied. The guest was aware that the hotel is a 100% smoke-free hotel and the front desk clerk does not confirm the claim that the complainant was given permission to burn incense in the room, a direct violation of the smoke-free policy. We do not permit smoke to be in any part of the hotel, regardless of the source of the smoke.The room was inspected after the guest checked out and the lingering odor of the incense he admits he burned is repugnant; and even now two weeks after the guest's departure, the smell in the room is still foul. We could not sell room [redacted] and we were forced to put the room out of order for 5 days. We spent over $100 to attempt to restore the room to the original Condition since the guest left. After our subsequent discussions with the guest, (overlooking his obscenities and threats) we decided to NOT enforce the full $300 fee for violating the smoke-free policy in order to appease the guest's claim that he was given permission, though we maintain this was not the case.So now, we are left with a room that we have had to place out of order until we could remove the sour stench of odor the guest left with us in the room. We have our doubts that it was only incense that was burned in the room, but regardless, the room is in worse condition than before the guest arrived. Whether or not incense was burned in the room to cover up another smell of cigarettes, or something else, the undisputable fact is the guest burned something that caused smoke to fill the room and this directly violated our non-smoking, 100% smoke-free hotel policy. If we allowed incense to be burned, then we could not represent our property as being a smoke-free hotel. We pointed this out to the guest that his burning incense in the room could be misconstrued by other guests could have detected it while being in proximity to room [redacted].This represents our position and we maintain that even though we could have charged the guest the posted amount of $300 for violating the smoke-free policy, we only charged $100. We will not impose additional fees or charges for having a hotel room that was not rentable for an extended period and evento this day still smells unclean because of the inappropriate action of this guest. Our willingness to keep it at $100 is more than fair treatment toward the complainant in our opinion.Thank you for giving us the opportunity to provide our facts to this unfortunate dispute and for your objective assistance in reaching a resolution.Sincerely,Harborside HotelKen H[redacted]General Manager

Attached you will find the contracts Ms. [redacted] signed and agreed to. I would like to add that she actually owes me $30.00 for her bounced check fee for breaking our contract and purchasing a puppy from someone else. The only reason she is currently looking for a refund is because she purchased a pup...

from someone else before speaking w myself or my husband. I stopped communication due to threats of ruining my business name because she broke our contract. I told her w my last communication that she was welcomed to use her deposit any time she was ready for a baby. I have also written my end of the story, did you want that emailed too? Attached are the contract she signed and the buyers agreement that is posted on our website that she also agreed to.