Hairsisters.Com

It wouldn't be fair for me to adequately review Hair Sisters at this time, as I have ordered several times from them, and have been satisfied each time. But with this instance, I ordered two wigs on 12/19, and upon completing the order, I received two messages in one; one stating that there was an error, but also one saying that my payment was accepted and that my items would be shipped within 24 hours. I never received any confirmation or acknowledge of my order, so I don't know if it is even being processed. I have sent 2 emails to the customer care department, with no response or acknowledgement of my order. :-( In communicating with my credit union, the payment was deducted from my account on 12/21. I know that deliveries are slowed down now due the pandemic; I just want to know if my order is being processed. I have always gotten confirmations in the past. Thanks.

The phone number for Hairsisters can't 've used for contacting. The message is phone call can't be accepted. The contact form is not included under their "Need Help" link. There was no way for me to resolve an issue. Hairsisters declined my credit card even though my company stated I had sufficient funds to complete my purchase.
I bought from them in the past and want an explanation!

We have received Ms[redacted] complaint on Monday, Feb29thUpon reviewing the situation, we have found that the package weight and the inventory correspond to the items shipped according to the order requestWe asked Ms[redacted] to provide us evidence, i.eimages of the box and the contents, to support her claim and offered to reimburse her in a form of refund or replacement, whichever she prefersThe customer refused to provide the evidence we requestedWe stand by our decision to provide the customer with the reimbursement once we receive the evidencePlease feel free to contact our customer care to follow up on this issue

She may reject her response but she will not be issued a refund because we did not receive any notification from her via email or callWhen the customer finally contacted us the phones were clearand the order had already shippedShe called close to 5pmAlso our hours are 8:am-6:PmCustomer will not be refunded because order was shippedShe may return the items for a refund

Hello [redacted] , You have not contacted us in regards to this orderWe're here M-F 8:AM - 5:30PM CSTIf you'd contacted us you would have received a responseWe do not our ignore customers , we value each and every one of you Also your order was never placed successfullyIf it was you would have received as confirmation email right after order placementIn regards to your payment [redacted] PAYMENTS accepted your payment but they did not send your order over to us which is why you we're charged but you can not locate an order We did not cancel your order and place the items back in stockWE WANT YOU to place orders and receive the items you want.I do see that you've included your transaction ID number that's helpful to usI'll have them locate the payment and process a refund for you, once the refund is processed we'll send you a confirmation email Via [redacted] PAYMENTS.With all of that being said if you want to cancel an order we state in several places on the site that you have to call the CS line and supply info so we can do that for you, You can not do so any other way not even through [redacted] PAYMENTS We'd just suggest instead of you going to the Revdex.com for a refund to try to contact us by Phone first and supply the ID number you've included here so we can look into the issue for you You have a great day!!

This customer received the items in great condition in the right amount of timeIF she wanted to received her order the VERY NEXT DAY, That would have been service she would have , had to PAY for , And she didn'tWhich was explained to her but she rather tell us how the process should go, instead of listening to the other options that she had that the rep was trying to presenting to her, but she kept being combativeAgain her order was delivered on time and if she wanted to have her order the VERY NEXT DAY she would have had to pay for it but she seleccted the FREE gournd shipping which coan take up to 3-business days and that's the option she opted for the FREE GROUND SHIPPING This order was delivered on 8/27/USPS tracking info 1ZA87Y18YWand ehr order is no closed as sucessfully deliveredAgain with ANY company an online order is placed from if you would like to have your package the VERY NEXT DAY, YOU would have to pay for itWe've not offering her any refunds for a order and the service that was provided due to the services she paid forWE'dAlso suggest she read the comapny policy that includes WHAT the Same day shipping promotion means( IE: place the order before pm and It'll ship the same day) and what NEXT DAY AIR means ( IE: pay for expedited shipping and receive it the next day) Again all of which is listed in the company policyWe're not offering her any refunds

Complaint: [redacted] I am rejecting this response because: Sincerely, Takesha [redacted] The representative, directed me to UPS my choice and I wasn't able to change the delivery when I called UPS I was told tocontact the shipper to conduct any changes in the addressInstead of listening to me, she insisted that I can change the info online, which I had already attempted before I contacted Hairsisters, she proceeded to speak over me and tell me process instead of offering to help re-route my packageThe items were left outside of my workplace Saturday which was closed until Monday and not personally delivered to anyone.August 27, , 11:amDelivered, Front Door/Porch CHICAGO,IL I received the package todayAt this point the items are completely useless to me as the hair was for Televised event for this past Sunday and I wanted to decided which hair I wanted to wear, which is why I purchased of themWhether the items delivered or not in great condition does not constitute HORRIBLE customer serviceNot under ANY CIRCUMSTANCES should you EVER tell a customer there is no Supervisor available and hang up on themThat is a customer service NO NOBecause the business was closed there was no way for me to reject the items to have them returned to the shipperI would have just kept the hair and counted as a loss that they changed their shipping policies,but the EXTREME UNPROFESSIONAL conversation and email that I had with that representative is what put the nail in the coffinI want my money back and not to be charged any re-stocking feesThat person should be NOT be answering phones at Hairsisters or any other business for that matter, because they don't know how to deal with peopleCustomer Service is about know how to deal with all kinds of personalitiesIf you can't deal with people you don't need to be on the phonesNo matter how you try to justify the policy that is NO EXCUSE for ignorancy, point blank

We'eve emailed you the RMA requests several times since 9/and as of today we HAVE NOT RECEIVED the items hereWe're not going out of the way not to help you, you just seem to not be following directions now its way past your allowed return periodAgain we're not going to send you a label which you seem to be asking forYou have to follow the directions meaning submit an RMA request which you've done an follow the return process which we've emailed you several times but you're not following actually attempting to send the items back just keep emailing for the same info we've repeatedly sent you.We'll enclose the email chain here again for your records Showing that we've responded to you with the needed information several timesWe've also told you as of this Tuesday 10/3/via email to send the items back sooner than later and again you have not taken those stepsNo refunds will be given unless we received our items here in their original unworn non altered condition

As we previously stated to the customer WE do not do the billing hereWe asked her for the transaction number to look into the issue, it took her several days to supply itUpon receipt of the number we've refunded her for the transaction seeing as she attempted to place an order and [redacted] accepted the moneyWE do not do the billing she sent the payment Via [redacted] If her bank applied an over draft fee that's something she would have to take care of on her endWE do not access Bank accounts and we will not reimburse her for something that we did not takeAgain she is responsible for her over draft fee not us

We've emailed you several times to verify your billing info since your card declined numerous of times and then when it does go through the fraud procession suites marks your transaction as FRAUD We've contacted you multiple times in regards to this and instead of replying back to us during business hours you've done so over the weekend when we're not operational only to demand a response when no one's hereAll the while still not rectifying the situation but coming out saying we've stolen your money which is not trueYou even whet on our [redacted] page and stated something closed to the the effect that you'll file a fraud claim ( on Saturday again, a day we're not operational as listed in several places on our site and on the phone system when you call.) We've responded there on [redacted] as well still no response from you, You just file claims and make the statements / assumption that we've stolen from you, Which is not trueAs we've emailed you THIS morning and respond to you THIS MORNING Monday the first day of the operational work week on [redacted] This order has been refunded since you blatantly disregard all pertinent info we've supplied you with Friday to rectify the situation and will not/ can not provide us with the info needed to release your order to ship out or even respond to our attempts to reach out to youThis order is closed

We will not "give" the money back she placed an order and it shipped to her locationShe claims she called and emailed but we have nothing from heIf she wanted to cancel her order she should have successfully contacted us before her order shipped from our location, Our business hours are listed on the suite along with the contact numbershe also would have been updated on the tracking information (which she was emailed that day) if she would not have been calling Managers derogatory names and using profanityAgain her order was shipped and a refund will not be given to herHave a great day

She has clearly worn the hair, We advertise what the manufacture advertisesWe DON'T make the hair and We don't LABEL the hairShe called and informed us she's wearing the hairWE will not accept the hair back here or refund her for it since she has gotten use out of itAs we've informed her if she's not happy with the quality of the hair she should contact the manufacture seeing as we do not have any control over the hair qualityAgain a refund will not be issued for hair she has and still is wearing

You've never contacted us for us to take responsibilityAs prosperously stated a Store credit will not be issued for an order that you have received in perfect conditionIf you no longer want the items you can return them for a refund

Initial Business Response / [redacted] (1000, 5, 2015/04/14) */ As stated by the Qty two representatives that you've spoken with yesterdayYou'll have to send an email with A picture of the itemYou we're supplied email addresses to send the picture to and as of yet we have not received itIf you would like to return the item at your cost,you canIn the mean time if you would still like us to assist in this issue a Picture of the item is REQUIREDAgain the Two email addresses you were supplied are ***@HAIRSISTERS.COM and [redacted] @HAIRSISTERS.COMplease check the spelling of the email addresses you were sending the pictures to

Complaint: [redacted] I am rejecting this response because: They are fibbing I provided them pictures on 4/8, the day I first contacted them regarding the wig and I did not "shove" the tag in the box How in the world would they know I "shoved" it I had packaged it exactly the way they had packaged it It came it a plastic bag and it was returned in the same plastic bag The item is definitely defective, otherwise, I would have not returned itI can provide you the string of emails between the business and myself and you will find that they are not being honest Sincerely, [redacted] ***

We've emailed the customer and FIRST informed her of the defective merchandise process which is, that she would have to supply us with pictures of the items defectshe chose not to send us those picturesWe've then told her she can send it back and IF the DEFECT is in fact
there we'll refund her shipping feeWe've received the items and it was perfectly fine, except where she took the tags off the items and shoved it back in the boxShe did not return the item to us in it's original conditional and there was not DEFECT in the itemSo she was refunded for the returned itemWe will not issue her refund for the shipping she paid to send it back because there was not a defect in the item as she claimed

Hello Mrs***, We've notice you've placed two orders with us and in a fairly short amount of time both of which was shipped and delivered to you successfully all items being brand new and never worn seeing as we do not ship worn items Neither one of these items we're used or openedAll
items leave our warehouse in their original conditionWhat is seems like is that this you receive items you probably didn't like or are not very familiar with maybe you no longer had a need for them. Whatever the reason may be you decided you should get a store credit while keeping the items If we sent you the items worn as you state and you're disappointed a store credit would not be an optionYou've never contacted us by email on 9/we only have one customer service email and not one email from you was listed there stating there was an issue. WE state on our site if you receive an item that was damaged in any way to contact us you have days to do so, and that didn't happen We understand that sometimes and item can be damaged in transit or arrive to us in a defective state from the manufacture which is why we have this stipulation listedYou've received this order on 9/so the days contact period is no longer valid for you if the item was damaged But you're still within your return period time frame( All of this located in our company policy) We have our Phone line number listed on every page on our site as well as our customer service email we're here M-F AM - 5:30PM CST. We haven't received an email , phone call or voice mail in regards to this orderA store credit will not be issued for an order that we've provided to you in brand new conditionIf you no longer want the items you'll have to send them back to us as a return. Upon receipt if the items are in their original condition a refund for the items will be processed if not we'll reject them and send them back to you All of this is listed in our company policy under returns To start the returns process you'll have to follow the return process on the site and provided we receive the items here in the original condition meaning not worn or altered a refund will be givenWe'll leave the return link belowBut keep in mind you only have days from the day you've receive the items to return them Company policy link https://hairsisters.com/blog/page?title=Company-Policy

Again she did not return the item in it's original condition and it was not in a defective stateAnd provided in SAID emails she's sending over it CLEARLY states IF the items was defective WE'll issue a credit for the shippingAgain the item was not defective and we're not going to issue her a refund for a shipping fee that she paid to *** to send the non defective item back

Initial Business Response /* (1000, 5, 2015/07/09) */
BEFORE she contacted us about the missing item WE'VE emailed her on 6/informing her that one of the items were on back order meaning the manufacture did not have it available to ship to us so we can ship it to herand a refund for the amount
of the item was refundedHer card was charged and the total amount for the items shipped were so we've refunded her for the difference that was paid which was this order has been closed since 6/when we contacted herSheer was made whole with that refundWe're not issuing an additional couponsneither are we shipping out an item that she did not pay for seeing as is she was refunded for it
Initial Consumer Rebuttal /* (2000, 7, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Either way, like I told THEM before, I did not receive an email stating that or else I wouldn't have contacted themI've checked all inboxes and spam/trash/all mail! I just think they should put "sold out" on websites ahead of timePLUS I wouldn't have got my refund for the product if I didn't mention anythingJust saying...I see now on the site that they have changed products around so maybe they are updating/upgrading a few items
Just stating my recent customer experienceNo further statements

The one thing you are correct on is that we did speak with you yesterdayBut you've called about the construction of the itemWe've informed you we do not make the items so If you want to file a complaint on the construction it'll be best if you do so with the manufacture seeing as is the can make
changes based off your construction complaintWe've offered to have you return the items and that point you've stated you've worn the item and you "WON'T" return the itemsAt that point we tried to offer you the manufacture name but you went on to say you'll just file a complaint with the Revdex.com which you've done and then you hung up on our representativeSo it's not that we we're not trying to help it's just the help that we've offered you didn't want to accept WE do not accept items back here that are worn you would not get a refund for worn itemsYou've waited to contact us two weeks after you've received the items, you've worn them and then call yesterday said it's a construction issue but then go to Revdex.com and say it's not as advertised in the picturesYou've received the correct items and worn them a refund will not be givenAt this point there's nothing we can do for worn items