Hakes Brothers

Closed on home march 10, 2025. Have been working through warranty portal and email to attempt to resolve a problem with the countertops to no avail. There is something wrong with the "quartz" finish, it it is actually quartz, causing it to stain when anything is set down on it, even if immediately wiped off. In addition there are horrible buffs/swirls and blemishes on the countertops that are not normal for quartz. Hakes' attempt at resolution was to have countertop company come out and clean the counters, which did nothing as the problem is in the finish. They then suggested sealing it which I have a problem with as 1. Quartz does not need to be sealed 2. Even if it were sealed, all the blemishes/swirls/stains would then also be sealed in 3. Sealing would have to be done on an ongoing basis as the island is the biggest problem and we cook and use that daily. We have had warranty team out and then some additional construction team to no avail. Last meeting was an utter waste of time as the hakes rep wouldn't even look at the problems, even after being pointed out by other hakes employees. As we have had to have all the cabinet doors and drawers replaced (still waiting on those) because the finish/clearcoat was not done correctly, there is obvious history of poor craftmanship and materials used in build process. We have asked hakes to either refund $5390 we paid for "upgraded quartz" in order for us to have countertops replaced or to have hakes replace them.

We Bought a Hakes house in 2022. When I went to hang our TV, it was discovered that there was a stud missing in a bearing wall. I made contact with Hakes and their response was that the house passed a framing inspection, so it is not their problem. The stud may have been taken out after the inspection. I borrowed a stud finder from the superintendent at the time and when the stud could not be found, I opened the wall up and discovered the stud missing. The superintendent when I told him, he just walked away. I'm required by law to disclose the stud missing. The next buyer will most likely try to hang a TV in the same location, and I will end up getting sued. They, Hakes, need to take responsibility for the shady work.