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Hal Davis Jewelers, Inc

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Reviews Hal Davis Jewelers, Inc

Hal Davis Jewelers, Inc Reviews (13)

I am sorry for the experiance you had with ***We are glad you brought it to our attention and will addressCan I have someone call you to schedule delivery? I will make sure he is not the one to call you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] If there had been an earlier problem needing attention, we would have called the companyWe DID NOT have any reason to replace the screwsIf you look at the love seat you can see that these are the original screws.We strongly resent being called liers and expect Furniture King to make us whole
Regards,
*** ***

I am sorry for the issue you have experienced I did pull out your original file and did contact the mfgthe mfg do not use screws like the ones in the picture that we sawWe sent the picture to the mfg and they said they believe someone at your home tried to do a self fix on it and the screws
used were just too longWe have then went into our warehouse and looked at over sets and the mfg is correct, none of those screws are used on any of our sets We do have a Furnture repair company we can send out to you but since the job was a home job, the mfg will not cover the costsIf you would like the cost to have your set repaired, please let us know and we will get that for you from the outside vendor thank you

Thank you for your commentsWe are sorry you were not happy with your experience We are willing to issue you a check for when we deliver your merchandise for the issues We did special order the merchandise and you are unable according to your contract to cancel. Please contact
tge the store to schedule delivery by 11/and we will authorize the check he issued and the driver will hand it to you in delivery . Please soeak to sal the manager to schedule dekivery I hope this helps a bit thank you!

Tell us why here...It is my understanding that the warehouse contact you to set up an exchange for this sat to keep you happy. I am glad this can get resolvedThanks for your Business***

I have spoke with our warehouse this morning and they stated they contact you and ordered the Cushions and advised you they may not exactly match since dialots are always different. I am glad this has been resolved Thank you

Thank you for your letter. Please email me your Documents that show you were supposed to recieve an interest free period Becuase I am not showing that Please email to [redacted] Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve...

my complaint.  For your reference, details of the offer I reviewed appear below.
The attitude of customer service person '[redacted]' regarding the contract and the validity of how 'special' this order is; his comment of "What, we're supposed to just keep it for 6 months until the next customer, no"  made no sense.   As I explained to [redacted],  I moved here from the midwest recently and went to this company due to a hook of getting a TV when purchasing over 1999.00(I also needed cable and internet but had no TV) so I thought I could kill two birds.  The sales person and myself haggled to the point of NOT offering TV but getting better? pricing on furniture.   When my personals finally arrived, I found out I was going to be too cramped.   Instead of working with me, [redacted] was condescending, so I  looked up the company reviews, finding out [redacted] must be on the phone a lot talking to people since the reviews are not good.I understand what the contract says but am questioning the truthfulness but I also have experience that people who want your business will work with you.My intent was to continue with the dining set and sectional, but have not heard from the warehouse since Friday July 24.  [redacted] has soured me on the whole relationship with this store. 
Regards,
[redacted]

We have spoken with the customer and we will be exchanging the merchandise to keep them happy

I cannot email you proof, that is the point, your employee submitted the paperwork...

incorrectly.  You can contact the credit company who shows documentation of my calls & complaints.  I spoke with Christopher today who gave me the reference numbers for the two purchases made the same day at the same time, totaling $1500, both of which your employee said he would submit as 1 year no interest per the sign on your wall & which he verbally verified with the credit company at the time.

All GFM Orders are Special Orders and No cancellations can be made as to why It is on your contract .Thank you

Who is your Finance Company?

I am sorry for the miscommunication. The warehouse hours are on your invoice so you could have seen it when you placed on layaway. Again, I am sorry for the inconvience

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Address: 921 W Jefferson St, Boise, Idaho, United States, 83702-5437

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