Hal Levey - Attorney at Law

Complaint: I am rejecting this response because: I paid $3,to Comfort Zone for a wall bed The order was voided I have not received a refund I feel it is Comfort Zone's responsibility to give me the refund and not require me to negotiate with the credit card company and the processor It's been months and I have not received a refund Regards, S [redacted]

MrG [redacted] and I have been in contact via phone this morning and trying to work directly with the credit card companies to track down the refund we issued back on October 3rd.Tell us why here

Complaint: I am rejecting this response because: It's pretty clear that Comfort Zone made a mistake and did not credit my credit card It's entirely up to them to send me a refund The only thing that will end this dispute is my receiving a full credit as they assured me they would Regards, S [redacted]

Complaint: I am rejecting this response because:It sounds like they haven’t ordered the missing pieces even after additional weeks of problems and going into weeks of broken promises It is unacceptable for me to just have them come in and remove what they did, leaving me to take time off work again and just get my money back The furniture is not faded, so the color should match without any problem Again, it doesn’t sound like they even have it ordered I will contact the manufacturer today and find out.This room was custom designed to have this furniture fit perfectly, including measuring and installing a closet in the room so it looked built in I don’t want to go to the hassle of having them come here to ruin my walls and another time for someone to fill holes and try to match paint colors Then I have to find another piece to go into that room and then find if I have to rip out the custom closet and start all over again This is more than just a simple take down, it is going to cost me big time and I don’t want to go through the thousands of dollars of expense again The smartest solution is to deliver what was promised and now I will find out if they ordered the missing items and get back to you.And the comment regarding "not aware of the severity of the problem until now", I'm not sure how 15-phone calls to their office would not be a red flag showing there is a problem Unless he is telling me internal people are clueless with my complaints of non delivery.Regards, [redacted] ***

Revdex.com: Over the past days we finally have been discussing a resolution Again, I had to initiate the phone call The owner has apologized and gave me a date of June 8, as the resolution date when the furniture will be delivered So I have reviewed the response made by the business in reference to complaint ID 11434892, and find that this resolution is satisfactory to me Regards, [redacted] ***

The following email was sent to MrG*** today in response to an email we received from him explaining that we issued his refund immediately upon the cancellation of his sale back in October. Note that I am not including the attachments herewith in order to keep MrG***'s credit
card information secure. However, they were sent to him in the email. This is apparently a situation where our processor and his card company are not communicating. I have contacted our processor to see if they can help MrG*** receive his due refund.Regards,J*** *** Dear Mr G***: Please see the attached information regarding your refund in the amount of $3,599.93. Immediately upon cancellation of the sale, we processed credit to your card on October 3, 2017. The Merchant copy of the credit is attached. Additionally, we received a Chargeback notification from our processor on October 30, 2017, presumably from an dispute you initiated with your credit card company. I responded to that notification within hours and alerted them that we had already issued a credit on 10/3/17. That correspondence is also attachedPlease know that we take our customer’s relationships with us very seriously and it is our policy to promptly respond to customer issues, especially when it comes to credits and refunds. I have put a call in to our credit card processor to see if they can straighten this out for you and will forward you their response as soon as I hear anything. However, you may get even quicker action as their customer, if you send the attached info directly to your credit card company. The attached should be more than sufficient for them to take care of you todayPlease feel free to contact me directly if you need any other information. Again, I will get back to you once I know anything more

Victor H*** is completely justified in complaining about this transaction. We agree that the problems and delays are not acceptableUnfortunately, as the dealer, we are completely dependent on the manufacturer to build a product as ordered and on a timely basis. Initially, the
factory was running way behind on production due to holiday business but kept promising delivery dates that were not met. So, the dates we promised MrH*** were missed. In addition, mistakes by the factory on the finish ordered, compounded the problem and caused further delays. Due to the missed production dates previously quoted by the factory, our staff was reluctant to quote any new dates to MrH***. This again aggravated the situation. Our customer service department should have kept communicating these issues to our customer. Instead, they waited to actually receive the product in hand before contacting him which of course was not the proper way to handle the issueThis situation has caused MrH*** tremendous inconvenience and aggravation….we deeply apologize for our role in this. Unfortunately, this has been a long and losing transaction for both parties . On our end, we extended a very large disco*** of over $on the original sale to MrH*** and it is not possible to offer him any more disco***s as compensation. More importantly, we are not confident that the replacement parts we have received from the factory will be satisfactory and correct. Therefore, we propose the following settlement that will end this ongoing problem transaction.1. We will pick up all product we have delivered and installed.2. We will then issue a full refund to MrH*** for the $deposit he placed.3. A handyman will be sent with our installer to patch small screw holes in wall (usually 3-standard screw holes).4. Touor reimburse MrH*** for the cost of touching up small areas patched.5. Schedule to do this within weeks.Normally, our customer service department professionally and promptly handles these types of problems on their own and does not need one of the owners to step in. Unfortunately, we were not aware of the severity of this problem ***il now. Had we, we would have certainly contacted MrH*** earlier to try to come to a resolutionIn closing, we offer MrH*** our sincerest apologies; we did not do a good job in communicating and hope to end his saga as quickly as possible with our settlement proposal. Regards, *** ***

Revdex.com:
Over the past 10 days we finally have been discussing a resolution.  Again, I had to initiate the phone call.  The owner has apologized and gave me a date of June 8, 2016 as the resolution date when the furniture will be delivered.  So I have reviewed the response made by the business in reference to complaint ID 11434892, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: 12593848
I am rejecting this response because: It's pretty clear that Comfort Zone made a mistake and did not credit my credit card.  It's entirely up to them to send me a refund.  The only thing that will end this dispute is my receiving a full credit as they assured me they would.
Regards,
S[redacted]

Complaint: 12593848
I am rejecting this response because: I paid $3,559.93 to Comfort Zone for a wall bed.  The order was voided.  I have not received a refund.  I feel it is Comfort Zone's responsibility to give me the refund and not require me to negotiate with the credit card company and the processor.  It's been 4 months and I have not received a refund.
Regards,
S[redacted]

Mr. G[redacted] and I have been in contact via phone this morning and trying to work directly with the credit card companies to track down the refund we issued back on October 3rd.Tell us why here...

Complaint: 11434892
I am rejecting this response because:It sounds like they haven’t ordered the missing pieces even after 8 additional weeks of problems and going into 26 weeks of broken promises.  It is unacceptable for me to just have them come in and remove what they did, leaving me to take time off work again and just get my money back.  The furniture is not faded, so the color should match without any problem  Again, it doesn’t sound like they even have it ordered.  I will contact the manufacturer today and find out.This room was custom designed to have this furniture fit perfectly, including measuring and installing a closet in the room so it looked built in.  I don’t want to go to the hassle of having them come here to ruin my walls and another time for someone to fill holes and try to match paint colors.  Then I have to find another piece to go into that room and then find if I have to rip out the custom closet and start all over again.  This is more than just a simple take down, it is going to cost me big time and I don’t want to go through the thousands of dollars of expense again.  The smartest solution is to deliver what was promised and now.  I will find out if they ordered the missing items and get back to you.And the comment regarding "not aware of the severity of the problem until now", I'm not sure how 15-16 phone calls to their office would not be a red flag showing there is a problem.  Unless he is telling me internal people are clueless with my complaints of non delivery.Regards,
[redacted]