Hal Technology, LLC

Dear  Revdex.com,We are extremely disappointed for the irrational act by a customer who did not appreciate our work and service after all.   I summarized the facts here:The customer, [redacted], contacted us for a repair and calibration a handheld formaldehyde meter she bought six years ago ( in...

January 2011).  Upon receiving the meter, we fixed the charging problem and also told her that the sensor of the meter was well over the standard 5-year shelf life. However, we found that it is still working but slow response. She choose to calibration service without replacement of the sensor even at cost of $50.  We even help her reduce the shipping cost to send a staff to a post office to ship the package back via the US post priority mail.  Our regular shipping method is UPS which would pick up at our company and cost well over $35 via air shipment.  The customer stated that "we did a amazing work and we are a fabulous company" in the email communication.Here is what turned sour.  [redacted] used the meter returned from the service to measure her apartment and did not get any reading which indicated that the formaldehyde level is well below the sensitivity of our meter if there was any.  We would not even argue here if she did a proper practice or not which typically requires a professional work.  The key fact is the same apartment which was measured by a professional in the summer showed only 0.04ppm level of formaldehyde.  We told her that we would not even be surprised that she did get any reading since formaldehyde release would be significantly lower in the Winter (lower temperature) based on common knowledge.  In addition, our meter or any other handheld technology for formaldehyde detection would, at the best, have the accuracy of +/-0.01ppm.   It left her meter has about 0.02ppm margin of detection without even talking about her aged sensor would be probably even worse.  In short, we do not expect any reading from the meter she had.  Obviously, she did not accept our explanation.We even offer the refund clauses as long as she can get a credible third party get a reading as she anticipated.  Obviously, she refused and, instead, filed a complaint to accuse us lie for our work.  I attached the calibration certificate that included the test results.For the education purpose,  the typical warning level of formaldehyde release is 0.30ppm to 0.50ppm.  Formaldehyde release level from any material would be higher when temperature is higher.  In the winter, it can be several order of magnitude lower.  The material release would usually be our-gassed or clear down over the time.  We would not be surprised that her apartment may no longer has any release level detectable after some time.Our  response here is to fight for the principle.   I attached all the communications and documents as evidences and hope to get a favorable resolutions.  Thanks for your time.Best regards,
[redacted], Ph.D., MBA
HAL TECHNOLOGY, LLC
[redacted] Cherry Avenue, STE 303
Fontana, CA [redacted]-4025 USA
Phone: ###-###-#### (toll-free) Ext. 101
          
###-###-#### (Direct)
Fax: ###-###-#### (toll-free)
E-mail: h[redacted]@haltechnologies.com