We told the customer that our policy regarding referral fees is based upon the final funding of the project, and being given permission to operate from the utility companyWe informed this customer that the time frame for this is also based on the utility companyWe just received the permission to
operate and are awaiting the final payment from the leasing companyThis is what triggers the payment to the customer for the referralWe requested the customer to be patient in this regard, and assured them to anticipate payment as soon as the process is finalizedThe customer will be receiving payment within a couple of weeks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We did respond to Mrs. [redacted] multiple times, and offered multiple solutions that were not accepted. Mrs. [redacted] signed a contract that clearly defined the savings and financial obligations. We would never promise a certain electricity bill, since the electricity that is demanded every month can and...
does change based on the habits of the occupants of the home. Mrs. [redacted]'s energy usage increased which is why the solar power produced is no longer sufficiently offsetting her energy consumption. Mrs. [redacted] signed a lease that is owned by SunPower, and it cannot be altered to meet her expectations. Mrs. [redacted] has been treated very kindly, and with excellent customer service. I would be happy to make accommodations for Mrs. [redacted] to try and better her experience, however what she is asking for is not possible to accomplish. We pride ourselves on transparency, and ethical transactions. Mrs. [redacted] may be convinced we are lying, however, the lease agreement that she signed is the lease agreement that she signed. Mrs. [redacted] can produce the lease document, as can we, as can SunPower. We cannot alter the lease agreement, and we never would lie to any customer. Consistency is key, and we hope Mrs. [redacted] will stop bad mouthing us, because we have bent over backwards to try and appease her. If she wants lower energy bills, she needs to reduce the power consumption to what it formerly was when the lease agreement and proposal were presented and signed in agreement.
The entire SunHarvest Solar staff has made every available attempt to satisfy this customer. The customer has been unwilling to accept or acknowledge the increase in energy consumption, which has a direct correlation to the increase in energy bills. We attempted to provide a free energy consumption analysis in an effort to recapture wasted energy use, and provide free installation of LED lamps, sun shades, and other energy saving products. This offer still has yet to be considered as an option by the customer. We have tried to provide all available and practical options in an effort to provide a high level of customer service and satisfaction. We at SunHarvest pride ourselves on our transparency and honesty in every aspect of our business. We designed a system that would offset the current energy use. The customer agreed to the lease, and signed the contract based on the information they provided. We installed the exact system to offset that energy demand. The customer's energy demand increased, which lowered the amount of energy that was offset. This is just math, and the solution is a simple one. Lower the energy demand, get lower bills. We are extremely sorry that this customer will not accept our only option to satisfy the issue, and put it behind us. We will continue to leave the option available in the event they have a change of heart or thought.We are diligent in listening to our customer's needs and desires, and will continue to do so. At times we are put in the position to provide technical education, or correct certain technical misconceptions. This is one of those times when we cannot provide the answer the customer is seeking, only because we cannot provide inaccurate information, or bend our ethical business practices to suffice this perceived inadequacy in customer service.
Fact: Dylan J[redacted] told us we would have $28 APS bills if we went with Sunharvest/SunPower.Fact: Since we have had the panels put on, our bill has NEVER been that low. Fact: We have been deceived by this organization and I will continue to share my experience until I no longer have breath. Opinion: Sunharvest is not worthy of any awards concerning ETHICS.
We told the customer that our policy regarding referral fees is based upon the final funding of the project, and being given permission to operate from the utility companyWe informed this customer that the time frame for this is also based on the utility companyWe just received the permission to
operate and are awaiting the final payment from the leasing companyThis is what triggers the payment to the customer for the referralWe requested the customer to be patient in this regard, and assured them to anticipate payment as soon as the process is finalizedThe customer will be receiving payment within a couple of weeks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We did respond to Mrs. [redacted] multiple times, and offered multiple solutions that were not accepted. Mrs. [redacted] signed a contract that clearly defined the savings and financial obligations. We would never promise a certain electricity bill, since the electricity that is demanded every month can and...
does change based on the habits of the occupants of the home. Mrs. [redacted]'s energy usage increased which is why the solar power produced is no longer sufficiently offsetting her energy consumption. Mrs. [redacted] signed a lease that is owned by SunPower, and it cannot be altered to meet her expectations. Mrs. [redacted] has been treated very kindly, and with excellent customer service. I would be happy to make accommodations for Mrs. [redacted] to try and better her experience, however what she is asking for is not possible to accomplish. We pride ourselves on transparency, and ethical transactions. Mrs. [redacted] may be convinced we are lying, however, the lease agreement that she signed is the lease agreement that she signed. Mrs. [redacted] can produce the lease document, as can we, as can SunPower. We cannot alter the lease agreement, and we never would lie to any customer. Consistency is key, and we hope Mrs. [redacted] will stop bad mouthing us, because we have bent over backwards to try and appease her. If she wants lower energy bills, she needs to reduce the power consumption to what it formerly was when the lease agreement and proposal were presented and signed in agreement.
The entire SunHarvest Solar staff has made every available attempt to satisfy this customer. The customer has been unwilling to accept or acknowledge the increase in energy consumption, which has a direct correlation to the increase in energy bills. We attempted to provide a free energy consumption analysis in an effort to recapture wasted energy use, and provide free installation of LED lamps, sun shades, and other energy saving products. This offer still has yet to be considered as an option by the customer. We have tried to provide all available and practical options in an effort to provide a high level of customer service and satisfaction. We at SunHarvest pride ourselves on our transparency and honesty in every aspect of our business. We designed a system that would offset the current energy use. The customer agreed to the lease, and signed the contract based on the information they provided. We installed the exact system to offset that energy demand. The customer's energy demand increased, which lowered the amount of energy that was offset. This is just math, and the solution is a simple one. Lower the energy demand, get lower bills. We are extremely sorry that this customer will not accept our only option to satisfy the issue, and put it behind us. We will continue to leave the option available in the event they have a change of heart or thought.We are diligent in listening to our customer's needs and desires, and will continue to do so. At times we are put in the position to provide technical education, or correct certain technical misconceptions. This is one of those times when we cannot provide the answer the customer is seeking, only because we cannot provide inaccurate information, or bend our ethical business practices to suffice this perceived inadequacy in customer service.
Fact: Dylan J[redacted] told us we would have $28 APS bills if we went with Sunharvest/SunPower.Fact: Since we have had the panels put on, our bill has NEVER been that low. Fact: We have been deceived by this organization and I will continue to share my experience until I no longer have breath. Opinion: Sunharvest is not worthy of any awards concerning ETHICS.