Fact: Dylan J [redacted] told us we would have $APS bills if we went with Sunharvest/SunPower.Fact: Since we have had the panels put on, our bill has NEVER been that lowFact: We have been deceived by this organization and I will continue to share my experience until I no longer have breathOpinion: Sunharvest is not worthy of any awards concerning ETHICS
The entire SunHarvest Solar staff has made every available attempt to satisfy this customerThe customer has been unwilling to accept or acknowledge the increase in energy consumption, which has a direct correlation to the increase in energy billsWe attempted to provide a free energy consumption analysis in an effort to recapture wasted energy use, and provide free installation of LED lamps, sun shades, and other energy saving productsThis offer still has yet to be considered as an option by the customerWe have tried to provide all available and practical options in an effort to provide a high level of customer service and satisfactionWe at SunHarvest pride ourselves on our transparency and honesty in every aspect of our businessWe designed a system that would offset the current energy useThe customer agreed to the lease, and signed the contract based on the information they providedWe installed the exact system to offset that energy demandThe customer's energy demand increased, which lowered the amount of energy that was offsetThis is just math, and the solution is a simple oneLower the energy demand, get lower billsWe are extremely sorry that this customer will not accept our only option to satisfy the issue, and put it behind usWe will continue to leave the option available in the event they have a change of heart or thought.We are diligent in listening to our customer's needs and desires, and will continue to do soAt times we are put in the position to provide technical education, or correct certain technical misconceptionsThis is one of those times when we cannot provide the answer the customer is seeking, only because we cannot provide inaccurate information, or bend our ethical business practices to suffice this perceived inadequacy in customer service
Fact: Dylan J [redacted] told us we would have $APS bills if we went with Sunharvest/SunPower.Fact: Since we have had the panels put on, our bill has NEVER been that lowFact: We have been deceived by this organization and I will continue to share my experience until I no longer have breathOpinion: Sunharvest is not worthy of any awards concerning ETHICS
The entire SunHarvest Solar staff has made every available attempt to satisfy this customerThe customer has been unwilling to accept or acknowledge the increase in energy consumption, which has a direct correlation to the increase in energy billsWe attempted to provide a free energy consumption analysis in an effort to recapture wasted energy use, and provide free installation of LED lamps, sun shades, and other energy saving productsThis offer still has yet to be considered as an option by the customerWe have tried to provide all available and practical options in an effort to provide a high level of customer service and satisfactionWe at SunHarvest pride ourselves on our transparency and honesty in every aspect of our businessWe designed a system that would offset the current energy useThe customer agreed to the lease, and signed the contract based on the information they providedWe installed the exact system to offset that energy demandThe customer's energy demand increased, which lowered the amount of energy that was offsetThis is just math, and the solution is a simple oneLower the energy demand, get lower billsWe are extremely sorry that this customer will not accept our only option to satisfy the issue, and put it behind usWe will continue to leave the option available in the event they have a change of heart or thought.We are diligent in listening to our customer's needs and desires, and will continue to do soAt times we are put in the position to provide technical education, or correct certain technical misconceptionsThis is one of those times when we cannot provide the answer the customer is seeking, only because we cannot provide inaccurate information, or bend our ethical business practices to suffice this perceived inadequacy in customer service