Response:we cancelled the warranty in question with full refund to centra credit union we cancelled it on 1--the check was sent to centra on 2-15-for this should resolve this issue ....thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the
business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We are currently trying to contact the customer to see if something can be done to try and resolve the issue and we are also having a funding issue with this deal. It is very important that we make contact with the customer, we will keep attempting to make contact
Response: On 10/12/Mrs*** came into dealership with complaint of a check engine light and DEF light on, mileage Hooked up on tech had code P204B reductant pressure sensor performance which is on the pump module check had kpa should be kpaWe replace pump module which
is mounted on top of tank you do not have to open tank, we then topped off the DEF tank with GM Fluid part # two gallons the tank holds gallonsWe did not test the fluid it may been contaminated and that is what took out the pumpCoyle Chevrolet did not contaminate Mr*** DEF fluid we added GM approved DEF fluid
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The dealership filling out a credit application for meThe hard inquiry my name is misspelled, I would not have misspelled my own namePulling my credit after I specifically told them not to pull my creditChanging finance companies with a higher rate is unacceptableI would like a copy of the letters Coyle Nissan is sending to *** *** *** *** to have those hard inquiries taken off my credit reports
Regards,
*** ***
6-3-2016To whom it may concern,We appreciate our customer contacting us directly about his concerns. We will most certainly refund his investment in removal and replacement of the locking lug nut system, and will forward a check in the amount of two hundred and forty dollars. We also sincerely...
apologize for the error on our part. In reference to the transmission issue, as our customer mentioned, it is a warranty repair item and covered by the vehicles manufacturer. As it pertains to our dealership disclosing this as a previous issue with a vehicle, there is, unless the previous owner discloses the incident to us, simply no way for a non franchised dealer to know. The vehicle history report for this particular vehicle did not, and still does not reflect the repair, which would be the only way we as a dealership or our customer could attempt to verify. Manufacturers have the option, as stated in their warranty manuals to repair, or replace parts with new or re-manufactured parts, at their discretion and is a situation not under control of a franchised dealership. Our customer certainly has the opportunity to contact the vehicles manufacturer directly with their concerns. In regards to the pending audio system issue, our client knowingly purchased a vehicle that was nearing the end of the manufacturers comprehensive coverage. Our client was offered the opportunity to purchase extended coverage that would cover future mechanical repairs, and chose not to do so. We certainly regret that our customer has had issue with his vehicle, however the financial liability for future repair when purchasing a previously owned automobile that is no longer under manufacturer comprehensive coverage, does not fall upon the selling dealer. We sincerely hope that this correspondence sufficiently addresses all concerns.Kind Regards,[redacted]General Manager
To whom it may, Here are the following Repair Orders with highlighted dates of repairs and the copies of the recall directions and repair with the highlighted instruction.I find it unfortunate that [redacted] could not contact us direct to discuss. We have also performed some good will work...
on his car while it was in our shop and we look to solve all of our customers recall issues.I am unsure who told him that his shield should have been reinstalled, but GM paid for the recall and we followed their repair instructions.We would be happy to look at the vehicle, but would have to follow the GM instruction moving forward. Thank you for your time in this matter. [redacted]
[redacted]
[redacted]
[redacted]
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have been talking to Travis as they lost my proof of address and needed more information. I made Travis aware I was out of town due to the fact I travel a lot for work. However I have called taken the documents needed and made contact with a [redacted]. He is supposed to follow up with me but I have not heard anything. I can not always answer my phone but as soon as I get the chance I do call back. He understand email and texts I can do faster as I am always in conference meetings. I would love to resolve this as quickly as possible, if it can not be done I do wish to return the vehicle.
Regards,
[redacted]
Date received at Revdex.com 11/9/2016Response: On 10/12/2016 Mrs. [redacted] came into dealership with complaint of a check engine light and DEF light on, mileage 46178 Hooked up on tech 2 had code P204B reductant pressure sensor performance which is on the pump module check had 120 kpa should be 500 kpa. We replace pump module which is mounted on top of tank you do not have to open tank, we then topped off the DEF tank with GM Fluid part # [redacted] two gallons the tank holds 5.3 gallons. We did not test the fluid it may been contaminated and that is what took out the pump. Coyle Chevrolet did not contaminate Mr. [redacted] DEF fluid we added GM approved DEF fluid.
[redacted]
[redacted] To whom it may concern, We certainly apologize to our client for any miscommunication on our behalf, and will do what we can to correct those errors. Our client, whom we value and appreciate greatly, supplied our dealership with a...
conditional lenders letter of approval, that did not state specific financial terms including an exact interest rate, term of loan, or specific amount financed concerning their purchase. Without those specific terms outlined, our Financial Services Manager attempted to secure a competitive financing package for our client with the properly executed and endorsed application for credit within our clients purchase packet. Upon a full and complete conversation between our Financial Services Manager and our client, we secured an agreeable financing package through the clients requested lender. Again, we apologize for any miscommunications on our behalf, and we appreciate our clients business greatly. Sincerely, [redacted] Executive Manager Coyle Nissan
[redacted] Sent: Monday, November 14, 2016 10:12 AM Subject: complaint [redacted] Please have [redacted] send us the address or phone number where I can send this this letter on our letterhead confirming he did not purchase vehicle thanking you in advance ...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11790307, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On 9/6/16, I personally observed the service department [redacted] fill the DEF tank with new fluid. While in route to Jeffersonville, Indiana on 10/9/16, the display called for Exhaust System Check Now. That was done the at [redacted] They performed a RENgeneration soot cleaning procedure. The technician did not find contamination, nor did they add any DEF fluid. A few hours later, the display alerted my wife to a Check Exhaust System. Upon arriving in Jeffersonville, my wife made an appointment at Coyle Chevrolet in Clarksville, to check the problem. Coyle had the vehicle in there position from 8 am 10/12/16 through 2:30 pm 10/14/16. They installed are warranty covered SL-N Module kit. To do this, one must drop the DEF tank. When doing this, the technician would have noted a strong odor indicating contamination. Simply opening the cap to the tank is overwhelming with the smell of the contaminated fluid. The Coyle technician would have known immediately when he added the two units of DEF.While driving back to Texas, the Check Exhaust System display came on. No person had access to the tank until we took it to Lipscomb's service department upon return to Texas on 10/20/16. This was when the contaminated fluid was discovered. The only possible place that fluid was added in the time frame that caused the problem was Coyle Chevrolet. Additionally, the truck is always locked and the hood release can't be accessed without opening the cab. So vandalism is not a possibility. Coyle's response is simply not possible. We certainly understand that people make mistakes. But, not owning up to them is not acceptable to me. Thank you.
Regards,
[redacted]
We will complete any mechanical repairs that are still not correct after last visit. We have interviewed the technician in regards to the damage on the passenger and drivers door and have found "NO" reason for the passenger door to be opened. In addition we reviewed security cameras footage of the...
truck during its stay and have found no contact to the drivers door. We have a history of fixing problems we cause but can not be responsible for door dings and scratches on vehicles unless we are aware that we did it. We cannot find any such evidence. As stated we will fix anything mechanical that is not correct as long as it is related to original repair.We are sorry for any inconvenience this has caused and apologize for anyone being rude during his visit. [redacted] President Coyle Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]
My reply: To who it may concern I want you to know that I did call to discuss this matter prior to seeking Better Business Burea. The shop worker that addressed my call had been informed by me about the situation with details in regards to what took place after my car was repaired, immediately the next day after the service shop was open for business. It is true that I was informed that the procedure of the recall was followed but the outcome of my car malfunctioned due to the actual cover being removed and not replaced. The statement made about resolving the issue the second contact that I made with Clarksville, Indiana "Coyle Chevrolet" was told to me thar "OK BUDDY I WILL PASS THE INFORMATION ON TO THE MANUFACTURE." I was never offered any other further assistance, even when I stressed that having the car approximately 3 years with great maintenance outside of Coyle Chevrolet in Clarksville Indiana and the issue with wiring melting and fuel injector overheating and vacuumed dirt particles created the issue because of the Housing/motor cover was removed by Coyle Chevrolet and it's procedure based on a their claim of the recall manufacturer procedure.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Response:we cancelled the warranty in question with full refund to centra credit union we cancelled it on 1--the check was sent to centra on 2-15-for this should resolve this issue ....thank you
this customer has been taken care of
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the
business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We are currently trying to contact the customer to see if something can be done to try and resolve the issue and we are also having a funding issue with this deal. It is very important that we make contact with the customer, we will keep attempting to make contact
Response: On 10/12/Mrs*** came into dealership with complaint of a check engine light and DEF light on, mileage Hooked up on tech had code P204B reductant pressure sensor performance which is on the pump module check had kpa should be kpaWe replace pump module which
is mounted on top of tank you do not have to open tank, we then topped off the DEF tank with GM Fluid part # two gallons the tank holds gallonsWe did not test the fluid it may been contaminated and that is what took out the pumpCoyle Chevrolet did not contaminate Mr*** DEF fluid we added GM approved DEF fluid
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The dealership filling out a credit application for meThe hard inquiry my name is misspelled, I would not have misspelled my own namePulling my credit after I specifically told them not to pull my creditChanging finance companies with a higher rate is unacceptableI would like a copy of the letters Coyle Nissan is sending to *** *** *** *** to have those hard inquiries taken off my credit reports
Regards,
*** ***
6-3-2016To whom it may concern,We appreciate our customer contacting us directly about his concerns. We will most certainly refund his investment in removal and replacement of the locking lug nut system, and will forward a check in the amount of two hundred and forty dollars. We also sincerely...
apologize for the error on our part. In reference to the transmission issue, as our customer mentioned, it is a warranty repair item and covered by the vehicles manufacturer. As it pertains to our dealership disclosing this as a previous issue with a vehicle, there is, unless the previous owner discloses the incident to us, simply no way for a non franchised dealer to know. The vehicle history report for this particular vehicle did not, and still does not reflect the repair, which would be the only way we as a dealership or our customer could attempt to verify. Manufacturers have the option, as stated in their warranty manuals to repair, or replace parts with new or re-manufactured parts, at their discretion and is a situation not under control of a franchised dealership. Our customer certainly has the opportunity to contact the vehicles manufacturer directly with their concerns. In regards to the pending audio system issue, our client knowingly purchased a vehicle that was nearing the end of the manufacturers comprehensive coverage. Our client was offered the opportunity to purchase extended coverage that would cover future mechanical repairs, and chose not to do so. We certainly regret that our customer has had issue with his vehicle, however the financial liability for future repair when purchasing a previously owned automobile that is no longer under manufacturer comprehensive coverage, does not fall upon the selling dealer. We sincerely hope that this correspondence sufficiently addresses all concerns.Kind Regards,[redacted]General Manager
To whom it may, Here are the following Repair Orders with highlighted dates of repairs and the copies of the recall directions and repair with the highlighted instruction.I find it unfortunate that [redacted] could not contact us direct to discuss. We have also performed some good will work...
on his car while it was in our shop and we look to solve all of our customers recall issues.I am unsure who told him that his shield should have been reinstalled, but GM paid for the recall and we followed their repair instructions.We would be happy to look at the vehicle, but would have to follow the GM instruction moving forward. Thank you for your time in this matter. [redacted]
[redacted]
[redacted]
[redacted]
[A default letter is...
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have been talking to Travis as they lost my proof of address and needed more information. I made Travis aware I was out of town due to the fact I travel a lot for work. However I have called taken the documents needed and made contact with a [redacted]. He is supposed to follow up with me but I have not heard anything. I can not always answer my phone but as soon as I get the chance I do call back. He understand email and texts I can do faster as I am always in conference meetings. I would love to resolve this as quickly as possible, if it can not be done I do wish to return the vehicle.
Regards,
[redacted]
Date received at Revdex.com 11/9/2016Response: On 10/12/2016 Mrs. [redacted] came into dealership with complaint of a check engine light and DEF light on, mileage 46178 Hooked up on tech 2 had code P204B reductant pressure sensor performance which is on the pump module check had 120 kpa should be 500 kpa. We replace pump module which is mounted on top of tank you do not have to open tank, we then topped off the DEF tank with GM Fluid part # [redacted] two gallons the tank holds 5.3 gallons. We did not test the fluid it may been contaminated and that is what took out the pump. Coyle Chevrolet did not contaminate Mr. [redacted] DEF fluid we added GM approved DEF fluid.
[redacted]
[redacted] To whom it may concern, We certainly apologize to our client for any miscommunication on our behalf, and will do what we can to correct those errors. Our client, whom we value and appreciate greatly, supplied our dealership with a...
conditional lenders letter of approval, that did not state specific financial terms including an exact interest rate, term of loan, or specific amount financed concerning their purchase. Without those specific terms outlined, our Financial Services Manager attempted to secure a competitive financing package for our client with the properly executed and endorsed application for credit within our clients purchase packet. Upon a full and complete conversation between our Financial Services Manager and our client, we secured an agreeable financing package through the clients requested lender. Again, we apologize for any miscommunications on our behalf, and we appreciate our clients business greatly. Sincerely, [redacted] Executive Manager Coyle Nissan
[redacted] Sent: Monday, November 14, 2016 10:12 AM Subject: complaint [redacted] Please have [redacted] send us the address or phone number where I can send this this letter on our letterhead confirming he did not purchase vehicle thanking you in advance ...
[redacted] office manager [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11790307, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On 9/6/16, I personally observed the service department [redacted] fill the DEF tank with new fluid. While in route to Jeffersonville, Indiana on 10/9/16, the display called for Exhaust System Check Now. That was done the at [redacted] They performed a RENgeneration soot cleaning procedure. The technician did not find contamination, nor did they add any DEF fluid. A few hours later, the display alerted my wife to a Check Exhaust System. Upon arriving in Jeffersonville, my wife made an appointment at Coyle Chevrolet in Clarksville, to check the problem. Coyle had the vehicle in there position from 8 am 10/12/16 through 2:30 pm 10/14/16. They installed are warranty covered SL-N Module kit. To do this, one must drop the DEF tank. When doing this, the technician would have noted a strong odor indicating contamination. Simply opening the cap to the tank is overwhelming with the smell of the contaminated fluid. The Coyle technician would have known immediately when he added the two units of DEF.While driving back to Texas, the Check Exhaust System display came on. No person had access to the tank until we took it to Lipscomb's service department upon return to Texas on 10/20/16. This was when the contaminated fluid was discovered. The only possible place that fluid was added in the time frame that caused the problem was Coyle Chevrolet. Additionally, the truck is always locked and the hood release can't be accessed without opening the cab. So vandalism is not a possibility. Coyle's response is simply not possible. We certainly understand that people make mistakes. But, not owning up to them is not acceptable to me. Thank you.
Regards,
[redacted]
We will complete any mechanical repairs that are still not correct after last visit. We have interviewed the technician in regards to the damage on the passenger and drivers door and have found "NO" reason for the passenger door to be opened. In addition we reviewed security cameras footage of the...
truck during its stay and have found no contact to the drivers door. We have a history of fixing problems we cause but can not be responsible for door dings and scratches on vehicles unless we are aware that we did it. We cannot find any such evidence. As stated we will fix anything mechanical that is not correct as long as it is related to original repair.We are sorry for any inconvenience this has caused and apologize for anyone being rude during his visit. [redacted] President Coyle Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]
My reply: To who it may concern I want you to know that I did call to discuss this matter prior to seeking Better Business Burea. The shop worker that addressed my call had been informed by me about the situation with details in regards to what took place after my car was repaired, immediately the next day after the service shop was open for business. It is true that I was informed that the procedure of the recall was followed but the outcome of my car malfunctioned due to the actual cover being removed and not replaced. The statement made about resolving the issue the second contact that I made with Clarksville, Indiana "Coyle Chevrolet" was told to me thar "OK BUDDY I WILL PASS THE INFORMATION ON TO THE MANUFACTURE." I was never offered any other further assistance, even when I stressed that having the car approximately 3 years with great maintenance outside of Coyle Chevrolet in Clarksville Indiana and the issue with wiring melting and fuel injector overheating and vacuumed dirt particles created the issue because of the Housing/motor cover was removed by Coyle Chevrolet and it's procedure based on a their claim of the recall manufacturer procedure.
Response:Warranty refund not issued. Customer is picking up check for refund today 1/18/2017
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]