Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The dealership filling out a credit application for meThe hard inquiry my name is misspelled, I would not have misspelled my own namePulling my credit after I specifically told them not to pull my creditChanging finance companies with a higher rate is unacceptableI would like a copy of the letters Coyle Nissan is sending to [redacted] to have those hard inquiries taken off my credit reports Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted] My reply: To who it may concern I want you to know that I did call to discuss this matter prior to seeking Better Business BureaThe shop worker that addressed my call had been informed by me about the situation with details in regards to what took place after my car was repaired, immediately the next day after the service shop was open for businessIt is true that I was informed that the procedure of the recall was followed but the outcome of my car malfunctioned due to the actual cover being removed and not replacedThe statement made about resolving the issue the second contact that I made with Clarksville, Indiana "Coyle Chevrolet" was told to me thar "OK BUDDY I WILL PASS THE INFORMATION ON TO THE MANUFACTURE." I was never offered any other further assistance, even when I stressed that having the car approximately years with great maintenance outside of Coyle Chevrolet in Clarksville Indiana and the issue with wiring melting and fuel injector overheating and vacuumed dirt particles created the issue because of the Housing/motor cover was removed by Coyle Chevrolet and it's procedure based on a their claim of the recall manufacturer procedure
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Date received at Revdex.com 11/9/2016Response: On 10/12/Mrs [redacted] came into dealership with complaint of a check engine light and DEF light on, mileage Hooked up on tech had code P204B reductant pressure sensor performance which is on the pump module check had kpa should be kpaWe replace pump module which is mounted on top of tank you do not have to open tank, we then topped off the DEF tank with GM Fluid part # [redacted] two gallons the tank holds gallonsWe did not test the fluid it may been contaminated and that is what took out the pumpCoyle Chevrolet did not contaminate Mr [redacted] DEF fluid we added GM approved DEF fluid
[redacted] Sent: Monday, November 14, 10:AM Subject: complaint [redacted] Please have [redacted] send us the address or phone number where I can send this this letter on our letterhead confirming he did not purchase vehicle thanking you in advance [redacted] office manager [redacted]
We will complete any mechanical repairs that are still not correct after last visit. We have interviewed the technician in regards to the damage on the passenger and drivers door and have found "NO" reason for the passenger door to be opened. In addition we reviewed security cameras footage of the... truck during its stay and have found no contact to the drivers door. We have a history of fixing problems we cause but can not be responsible for door dings and scratches on vehicles unless we are aware that we did it. We cannot find any such evidence. As stated we will fix anything mechanical that is not correct as long as it is related to original repair.We are sorry for any inconvenience this has caused and apologize for anyone being rude during his visit. [redacted] President Coyle Auto Group
To whom it may, Here are the following Repair Orders with highlighted dates of repairs and the copies of the recall directions and repair with the highlighted instruction.I find it unfortunate that [redacted] *** could not contact us direct to discussWe have also performed some good will work on his car while it was in our shop and we look to solve all of our customers recall issues.I am unsure who told him that his shield should have been reinstalled, but GM paid for the recall and we followed their repair instructions.We would be happy to look at the vehicle, but would have to follow the GM instruction moving forwardThank you for your time in this matter [redacted] ***
6-3-2016To whom it may concern,We appreciate our customer contacting us directly about his concernsWe will most certainly refund his investment in removal and replacement of the locking lug nut system, and will forward a check in the amount of two hundred and forty dollarsWe also sincerely apologize for the error on our partIn reference to the transmission issue, as our customer mentioned, it is a warranty repair item and covered by the vehicles manufacturerAs it pertains to our dealership disclosing this as a previous issue with a vehicle, there is, unless the previous owner discloses the incident to us, simply no way for a non franchised dealer to knowThe vehicle history report for this particular vehicle did not, and still does not reflect the repair, which would be the only way we as a dealership or our customer could attempt to verifyManufacturers have the option, as stated in their warranty manuals to repair, or replace parts with new or re-manufactured parts, at their discretion and is a situation not under control of a franchised dealershipOur customer certainly has the opportunity to contact the vehicles manufacturer directly with their concernsIn regards to the pending audio system issue, our client knowingly purchased a vehicle that was nearing the end of the manufacturers comprehensive coverageOur client was offered the opportunity to purchase extended coverage that would cover future mechanical repairs, and chose not to do soWe certainly regret that our customer has had issue with his vehicle, however the financial liability for future repair when purchasing a previously owned automobile that is no longer under manufacturer comprehensive coverage, does not fall upon the selling dealerWe sincerely hope that this correspondence sufficiently addresses all concerns.Kind Regards, [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11790307, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On 9/6/16, I personally observed the service department [redacted] fill the DEF tank with new fluidWhile in route to Jeffersonville, Indiana on 10/9/16, the display called for Exhaust System Check NowThat was done the at [redacted] They performed a RENgeneration soot cleaning procedureThe technician did not find contamination, nor did they add any DEF fluidA few hours later, the display alerted my wife to a Check Exhaust SystemUpon arriving in Jeffersonville, my wife made an appointment at Coyle Chevrolet in Clarksville, to check the problemCoyle had the vehicle in there position from am 10/12/through 2:pm 10/14/They installed are warranty covered SL-N Module kitTo do this, one must drop the DEF tankWhen doing this, the technician would have noted a strong odor indicating contaminationSimply opening the cap to the tank is overwhelming with the smell of the contaminated fluidThe Coyle technician would have known immediately when he added the two units of DEF.While driving back to Texas, the Check Exhaust System display came onNo person had access to the tank until we took it to Lipscomb's service department upon return to Texas on 10/20/This was when the contaminated fluid was discoveredThe only possible place that fluid was added in the time frame that caused the problem was Coyle ChevroletAdditionally, the truck is always locked and the hood release can't be accessed without opening the cabSo vandalism is not a possibilityCoyle's response is simply not possibleWe certainly understand that people make mistakesBut, not owning up to them is not acceptable to meThank you Regards, [redacted]
[redacted] To whom it may concern, We certainly apologize to our client for any miscommunication on our behalf, and will do what we can to correct those errorsOur client, whom we value and appreciate greatly, supplied our dealership with a conditional lenders letter of approval, that did not state specific financial terms including an exact interest rate, term of loan, or specific amount financed concerning their purchaseWithout those specific terms outlined, our Financial Services Manager attempted to secure a competitive financing package for our client with the properly executed and endorsed application for credit within our clients purchase packetUpon a full and complete conversation between our Financial Services Manager and our client, we secured an agreeable financing package through the clients requested lenderAgain, we apologize for any miscommunications on our behalf, and we appreciate our clients business greatly Sincerely, [redacted] Executive Manager Coyle Nissan
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have been talking to Travis as they lost my proof of address and needed more informationI made Travis aware I was out of town due to the fact I travel a lot for workHowever I have called taken the documents needed and made contact with a [redacted] He is supposed to follow up with me but I have not heard anythingI can not always answer my phone but as soon as I get the chance I do call backHe understand email and texts I can do faster as I am always in conference meetingsI would love to resolve this as quickly as possible, if it can not be done I do wish to return the vehicle Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The dealership filling out a credit application for meThe hard inquiry my name is misspelled, I would not have misspelled my own namePulling my credit after I specifically told them not to pull my creditChanging finance companies with a higher rate is unacceptableI would like a copy of the letters Coyle Nissan is sending to [redacted] to have those hard inquiries taken off my credit reports Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted] My reply: To who it may concern I want you to know that I did call to discuss this matter prior to seeking Better Business BureaThe shop worker that addressed my call had been informed by me about the situation with details in regards to what took place after my car was repaired, immediately the next day after the service shop was open for businessIt is true that I was informed that the procedure of the recall was followed but the outcome of my car malfunctioned due to the actual cover being removed and not replacedThe statement made about resolving the issue the second contact that I made with Clarksville, Indiana "Coyle Chevrolet" was told to me thar "OK BUDDY I WILL PASS THE INFORMATION ON TO THE MANUFACTURE." I was never offered any other further assistance, even when I stressed that having the car approximately years with great maintenance outside of Coyle Chevrolet in Clarksville Indiana and the issue with wiring melting and fuel injector overheating and vacuumed dirt particles created the issue because of the Housing/motor cover was removed by Coyle Chevrolet and it's procedure based on a their claim of the recall manufacturer procedure
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Date received at Revdex.com 11/9/2016Response: On 10/12/Mrs [redacted] came into dealership with complaint of a check engine light and DEF light on, mileage Hooked up on tech had code P204B reductant pressure sensor performance which is on the pump module check had kpa should be kpaWe replace pump module which is mounted on top of tank you do not have to open tank, we then topped off the DEF tank with GM Fluid part # [redacted] two gallons the tank holds gallonsWe did not test the fluid it may been contaminated and that is what took out the pumpCoyle Chevrolet did not contaminate Mr [redacted] DEF fluid we added GM approved DEF fluid
[redacted] Sent: Monday, November 14, 10:AM Subject: complaint [redacted] Please have [redacted] send us the address or phone number where I can send this this letter on our letterhead confirming he did not purchase vehicle thanking you in advance [redacted] office manager [redacted]
We will complete any mechanical repairs that are still not correct after last visit. We have interviewed the technician in regards to the damage on the passenger and drivers door and have found "NO" reason for the passenger door to be opened. In addition we reviewed security cameras footage of the... truck during its stay and have found no contact to the drivers door. We have a history of fixing problems we cause but can not be responsible for door dings and scratches on vehicles unless we are aware that we did it. We cannot find any such evidence. As stated we will fix anything mechanical that is not correct as long as it is related to original repair.We are sorry for any inconvenience this has caused and apologize for anyone being rude during his visit. [redacted] President Coyle Auto Group
To whom it may, Here are the following Repair Orders with highlighted dates of repairs and the copies of the recall directions and repair with the highlighted instruction.I find it unfortunate that [redacted] *** could not contact us direct to discussWe have also performed some good will work on his car while it was in our shop and we look to solve all of our customers recall issues.I am unsure who told him that his shield should have been reinstalled, but GM paid for the recall and we followed their repair instructions.We would be happy to look at the vehicle, but would have to follow the GM instruction moving forwardThank you for your time in this matter [redacted] ***
6-3-2016To whom it may concern,We appreciate our customer contacting us directly about his concernsWe will most certainly refund his investment in removal and replacement of the locking lug nut system, and will forward a check in the amount of two hundred and forty dollarsWe also sincerely apologize for the error on our partIn reference to the transmission issue, as our customer mentioned, it is a warranty repair item and covered by the vehicles manufacturerAs it pertains to our dealership disclosing this as a previous issue with a vehicle, there is, unless the previous owner discloses the incident to us, simply no way for a non franchised dealer to knowThe vehicle history report for this particular vehicle did not, and still does not reflect the repair, which would be the only way we as a dealership or our customer could attempt to verifyManufacturers have the option, as stated in their warranty manuals to repair, or replace parts with new or re-manufactured parts, at their discretion and is a situation not under control of a franchised dealershipOur customer certainly has the opportunity to contact the vehicles manufacturer directly with their concernsIn regards to the pending audio system issue, our client knowingly purchased a vehicle that was nearing the end of the manufacturers comprehensive coverageOur client was offered the opportunity to purchase extended coverage that would cover future mechanical repairs, and chose not to do soWe certainly regret that our customer has had issue with his vehicle, however the financial liability for future repair when purchasing a previously owned automobile that is no longer under manufacturer comprehensive coverage, does not fall upon the selling dealerWe sincerely hope that this correspondence sufficiently addresses all concerns.Kind Regards, [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11790307, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On 9/6/16, I personally observed the service department [redacted] fill the DEF tank with new fluidWhile in route to Jeffersonville, Indiana on 10/9/16, the display called for Exhaust System Check NowThat was done the at [redacted] They performed a RENgeneration soot cleaning procedureThe technician did not find contamination, nor did they add any DEF fluidA few hours later, the display alerted my wife to a Check Exhaust SystemUpon arriving in Jeffersonville, my wife made an appointment at Coyle Chevrolet in Clarksville, to check the problemCoyle had the vehicle in there position from am 10/12/through 2:pm 10/14/They installed are warranty covered SL-N Module kitTo do this, one must drop the DEF tankWhen doing this, the technician would have noted a strong odor indicating contaminationSimply opening the cap to the tank is overwhelming with the smell of the contaminated fluidThe Coyle technician would have known immediately when he added the two units of DEF.While driving back to Texas, the Check Exhaust System display came onNo person had access to the tank until we took it to Lipscomb's service department upon return to Texas on 10/20/This was when the contaminated fluid was discoveredThe only possible place that fluid was added in the time frame that caused the problem was Coyle ChevroletAdditionally, the truck is always locked and the hood release can't be accessed without opening the cabSo vandalism is not a possibilityCoyle's response is simply not possibleWe certainly understand that people make mistakesBut, not owning up to them is not acceptable to meThank you Regards, [redacted]
[redacted] To whom it may concern, We certainly apologize to our client for any miscommunication on our behalf, and will do what we can to correct those errorsOur client, whom we value and appreciate greatly, supplied our dealership with a conditional lenders letter of approval, that did not state specific financial terms including an exact interest rate, term of loan, or specific amount financed concerning their purchaseWithout those specific terms outlined, our Financial Services Manager attempted to secure a competitive financing package for our client with the properly executed and endorsed application for credit within our clients purchase packetUpon a full and complete conversation between our Financial Services Manager and our client, we secured an agreeable financing package through the clients requested lenderAgain, we apologize for any miscommunications on our behalf, and we appreciate our clients business greatly Sincerely, [redacted] Executive Manager Coyle Nissan
Response:Warranty refund not issuedCustomer is picking up check for refund today 1/18/
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have been talking to Travis as they lost my proof of address and needed more informationI made Travis aware I was out of town due to the fact I travel a lot for workHowever I have called taken the documents needed and made contact with a [redacted] He is supposed to follow up with me but I have not heard anythingI can not always answer my phone but as soon as I get the chance I do call backHe understand email and texts I can do faster as I am always in conference meetingsI would love to resolve this as quickly as possible, if it can not be done I do wish to return the vehicle Regards, [redacted] ***