HALDEMAN FORD SUBARU

[redacted] as indicated in previous communications we are happy to entertain a conversation regarding the acquisition of a different vehicle Also, we will continue to honor the terms and conditions of the contracts associated with your original purchase You were well aware of the fact that the vehicle you purchased needed tires Also, in an effort to assist you going forward, our department manager Marguerite made an after purchase policy decision and provided to you a warranty that was not part of the original transaction I recognize you threatening posts on social media, please understand that we have every intention of satisfying each and every customer we have Vehicles are machinery and will require maintenance and repairwhile the vehicle may be new to you, it had been previously used In many cases it is not possible to determine potential failures We do know that most every vehicle will fail over time

On jan of 2016, [redacted] brought his vehicle to our service with a noise coming from the driver side frontThis vehicle had an aftermarket lift installed which could affect the wear of select components it was determined that a front hub assembly was worn and we replaced same On Feb 8, 2016, the customer returned with a continuing front end problem and we replaced both front axles (at miles)At this time we reiterated the problem that the lift was creating problems with components causing premature wear The custome agreed to lower the vehicle with a shorter lift kit This kit was $and the damaged axles were $ The vehicle alos had a transfer case noise which we were able to replace under warranty as we could not verify that the lift created the failure [redacted] returned on April 8, for a standard maintenance visit with miles on the odometer At this time there was no complaints regarding drivability and the previous two service visits Sometime around August 12, 2016, [redacted] had take his truck to an aftermarket vendor to have his truck lifted higher This vendor had indicated that their was a problem with the struts and coils in the front end and suggested that Haldeman Ford should be responsible for this correction Be advised that we informed the customer with the service manager and the repair tech here, that, this dealership did nothing to adversely affect this (these) components The previous repairs and parts replaced did not require the disassembly of same This failure is a non warranty issue, and, is not a workmanship issue on the part of this dealership Be advised that reconfiguring the factory specifications can cause failure of select components as they are no longer operating in a fashion that they were originally engineered for.Thank you for bringing this matter to my attention again, as, I had mishandled the original email Greg H*** vp gm

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

thank you for bringing the matter to my attention. The general sales manager Steve L*** has taken the steps to rectify the situation and it should be resolved asap. Greg H***

Complaint: ***
I am rejecting this response because your effort in trying to rectify this by saying, oh yes we have another bank (3rd one) who will approve your loan, it's just a matter of making a deposit of an additional deposit of $1,is not acceptable on your part. Again this is called "Spot and Delivery" and will not be falling for Haldeman's illegal scamsI will be calling today to have our $refunded back to *** ***'s card and we will be taking this to the next levelYour solution to rectify you dealership's dishonesty is not acceptable*** *** has been embarrassed, was given the run around, had to turn down part time employment because of this, has to know car pool to get to his full time place of employment, credit score has dropped due to several hard inquiries unauthorized by your dealership, and has lost sleep because of this
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I will take another car as long as I am made whole on the money I have invested into this car alreadyThe 802.50+I paid to get the car fixed, the I paid for tires, the for the battery I replaced, the down payment for the car, and the for the car payments since I have been out of a working carSo give me and you can take this car back and I'll get another oneI am going to the news outlets and stating what I have gone through as far as this car is concerned
Regards,
*** ***

Complaint: ***
I am rejecting this response because: There has been more than one repair and should be on record since purchase of the car..and I should not have to pay any additional fees for a service that was supposed to be fixed already as I have already given them money for repairs not even a month agoAs said in earlier complaint I was told that my vehicle has engine and transmission issues which if properly worked on should have previously been diagnosed..I do not wish to pay for repairs or deductibles on a vehicle that I owe thousand dollars for when it's not even worth 2000$ with all the problems on the vehicle I believe I am being taken advantage of and cannot afford thisI cannot pay for a rental every month due to them misdiagnosing and not fixing a vehicle, pay the car note , insurance and repairsAll this must be paid including what warranty paid out
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because I believe that the dealership incorrectly installed not only the new leveling kit (that I installed from them) but the original leveling kit as wellThe truck ride was not bad enough for me to report a problemThat's why I did mention anything to the technician at Haldeman when I brought the truck back to Haldeman on April 8th for an oil changeIt was only after I brought the truck to another technician that they pointed out the bent coilThis isn't something that I would notice unless I was looking at the strut.One thing I want to mention is that the dealership tried to reinstall the original leveling kit only to have the hub actuator break againThis leveling kit was made for this vehicle and should not have broke the hub actuator soon after they reinstalled itTo me this means that the kit was reinstalled incorrectly causing the problemHow is it that this Ford dealership installs a strut extender only to have it break the hub actuator immediately after taking it for a test driveHow is it that *** *** *** can install a strut extender and not cause any issues.Attached are the photos taken by *** *** *** after they removed it from my truckYou can see how bent the coil isHaldeman states that this coil bent on its ownHow is that possible?My truck was last at Haldeman before I took it to *** *** ***, so no one else touched this vehicleMy issue is with how my truck was returned to me after spending $Thank you for your time with this matter
Regards,
*** ***

With all due respect, Haldeman Ford did NOT install the original leveling kit to which *** *** is referring to. Haldeman Ford replaced damaged items as relayed in our 1st communication that were damaged by the original lift. And again I must reiterate that the coils which are referenced in the communication and via attached photo are an assembly which we did NOT remove, disassemble or replace. *** *** came to us AFTER the original lift was installed (by someone else) with problems caused by this lift. The acctuater which is made reference to, broke again as a result of the angle created by the lift, which, let us to the recommendation to lower the heightHaldeman Ford warranties its parts and labor for years and 24,miles provided it is a Ford Product. Should *** *** have a failure related to work performed by Haldeman Ford and not failure related to work and parts done elsewhere, we welcome the opportunity to be of service. Greg H***GMVP

thank you for bringing this to our attention. In order to expedite this for you, who did you provide the paper work to requesting cancellation of the tire and wheel warranty and I will be happy to follow up,,, in the event that you don't recall and I cannot find the cancellation documents, it
will be necessary to provide us with the date and mileage that the warranty cancellation request was generated. An odometer statement and document showing the loss will suffice
Thank you, *** H***
Haldeman Subaru

In order to identify the issue with this escape we will need to get it into the shop for a proper diagnosis. In review of the service records for *** ***, we have one repair on record. We repaired the head (valves etc) and the vehicle operated properly. Please schedule an
appointment with our service facility to begin the process to correct your concerns. I recognize that there is an extended warranty associated with this vehicle. It is our sincere desire to resolve your concerns

our finance department spoke with the customer and we have cleared up the misunderstanding
Greg H***

Our dealership did indeed offer a $*** gift card for folks that test drive a car during a particular program period. *** *** received her gift card in a timely manner and for whatever reason deleted same. Our dealership contacted the company that we contracted
with and resent another *** card and provided *** *** with the phone number of the individual in charge of the *** card distribution. In the event that *** *** fails to execute the second card, my suggestion would be for *** *** to secure her own *** gift card for $25, present the receipt for same to this dealership (my attention) and once I confirm that the previous two cards are not claimed, it would be my pleasure to cut here a check to reimburse her for the card she purchased
Sincerely,
Greg H***

Not sure why this issue remains open as we have drawn it to a successful conclusion with our customer. While the removal of the air bag is isolated from the failed part, we had agreed to a repair as if our customer had an extended warranty. The customer agreed and the repair was
completed weeks ago

“I have reviewed your comments with our manager Marguirete to whom you have spoke at length during the purchase and beyond. In light of your concerns, Marguirete provided a warranty which was not included in the original transaction. Beyond that, if you would like to discuss obtaining a
different vehicle, please reach out to Marguirete who would be more than happy to discuss that option.”

You are correct that this issue lingered for too long. We should have immediately insisted that the vehicle be returned once the bank rejected the contract. yes you are correct, the handwriting is different on the application as the salesperson John took the information and penned it onto the app. Your signature acknowledges the information as received. I regret that the bank we initially sent the contracts to rejected them. They are only protecting themselves from what they regarded as a risk they were unwilling to fund. It is our intent to work with lenders to secure as many approvals as possible. Without an approval from a lender, we cannot sell a vehicle unless the customer is self funded. As I indicated before, we have an approval from another lender. Should you wish to take advantage of that please contact Tylisha and she would be happy to assist

Complaint: ***
I am rejecting this response because:I don't want any service from a place that would sell a car in such conditionI'm not expecting anything from the dealer because it is a well known fact that car sales people earn their well-deserved reputations of being a bit sleazyI also don't want this complaint to appear closed to my satisfaction as the vehicle should have never been sold and I was then lied to/told I was lying by them saying that I was told about the fact the car fills up with water in the rain.
Regards,
*** ***

We certainly understand the frustration of dealing with a vehicle that has a concern. In order to resolve this complaint we first have to identify the problem and that involves returning to the service department. Be aware, that if the issue is a result of a failure in our previously installed parts or labor, you will not incur a charge nor will the warranty company. In review of your service records, I can only find one repair order attached to your vehicle. If you would please provide the documents you have from us for the several repairs indicated in your initial communication, we will apply them accordingly. Please contact our service department at your convenience to begin the process of repairing your vehicle

Thank you for bringing this matter to my attention.   Your Escape was purchased on September 9, 2016. In review of the documents associated with the purchase, particularly the “we owe” document, the agreed upon items or services due listed “Nothing Owed”.  On October 14, 2016, the...

escape returned to our service department with a tail light bulb out.  It was noted on the repair order that it had been out since the vehicle was picked up.  In the interest of customer satisfaction, the sales department picked up that shop charge.  There were no other line items on that repair order.  On February 21, 2017 the escape returned to the shop for the 1st complimentary oil service.  In review of the repair order, a line item indicated that the screen was dark in sections.  The shop could not identify the problem.  When it was brought to the attention of the sales department, there was no knowledge of this condition as supported by the purchase documents.  The sales manger, the sales person, and the used vehicle manager all reviewed the concern but could not identify the failure.  Our service department indicated that they would replace the screen if they could verify the problem and it would be covered under the warranty which carries a $200 deductible.   New vehicles typically have a complete warranty with no deductibles for a 3 year or 36,000 mile period.  Pre-owned vehicles have a variety of coverage’s available based on a multitude of factors.   It is our intent to provide the best service for your Escape.  If you would like to review in detail the purchase and service of the Escape, it would be my pleasure to do so. Greg H[redacted]General Manager