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Hale Hughes Photography

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Hale Hughes Photography Reviews (2)

My name is *** *** This complaint was originally submitted toward Mr*** I purchased *** *** photography equipment *** contacted me about this complaint last week (mid May).I contacted Miss *** via phone the day I received this message When I spoke with her, I explained to her that I did not run her credit card number due to the fact I didn't have her security code on the back.She has stated that she paid for the images That isn't accurate because I have not submitted the information or collected any money.I explained to her that I would get her the images as soon as I could and would contact her when I had them & collect payment at that time.I believed this was a settled issue once I spoke to her & am surprised to see this same complaint refiled.Do I need to contact her again? ***

I understand Ms [redacted] is anxious about her photograph/s.  I have discussed the issues with her via phone at least once or twice.  She has left messages to which I have responded.  I did photograph the graduation ceremony as I have for probably 30 or more years.  I have always...

supplied the graduates with any copies they have requested in a timely manner.  After 40 years or more of service to the community, I have sold my photography business to Mr [redacted].  He has bought my equipment and files for use in his new business.  The sale took place January 1st, 2016.  Since the order we are talking about occurred after the first of the year, it belongs to Mr [redacted], according to our agreement.  He has been in the process of transition and being new to such volume of work, has been somewhat overcome with his new responsibilities.  The springtime is the most busy time of the year for photography in Woodville.  I have given him the order, he has also spoken with Ms [redacted] and assured her she will get her photograph/s. At this point Ms [redacted]' photograph/s have not been delivered and neither has her credit card been charged for the work by my office.  Her statement that she has paid for the work is not true as for as my office is concerned.  I feel sure Mr [redacted] has not charged her either because he asked me if I had a record of her security code from the credit card, which I did not.  I am concerned that this has happened and have called Ms [redacted] in response to her phone inquiry as has Mr [redacted].  It is unfortunate this problem has occurred in the first few days of Mr [redacted] taking over my business.  It is also unfortunate Ms [redacted] is blaming me for the problem.  If I may be of any other service, don't hesitate to contact me.

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Address: 510 Timberland, Woodville, Texas, United States, 75979

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