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Hale Indian River Groves, Inc.

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Reviews Hale Indian River Groves, Inc.

Hale Indian River Groves, Inc. Reviews (2)

Our neighbor ordered a gift box from this company. It arrived on Dec 16,2014. Two pieces of the fruit were rotted. We attempted to call which was futile with their answering service.I sent an E-mail with no reply on the fruit. On Dec 22, 2014 we finally contacted a [redacted] in Cust Svc. She said she would get a new order right out. That same day an E-mail arrived saying they could not track my order. [redacted] had no problem tracking it. As of Jan 5,2015 nothing had arrived. We called [redacted] back to be told it was in progress. A package arrived on Jan 14,2015, 1 month from the original date with 3 oranges that would have been better if we went to our local store. We assumed since there was apples, pears and grapfruit in the original $ 40.00 order from a neighbor that should have been what should have been sent as their policy is( It not satisfied they will make it right).
There were no oranges in the original box that was ordered from the neighbor.
Our recourse is to contact the nice neighbor who sent it in good faith to let her know the problem and suggest she not do business with this company again. I know we never will. The big problem from doing business over the net and not seeing what you are buying.

Ordered 4 boxes of oranges to go to 2 different locations. The first 2 boxes were delayed by 2 weeks. I received NO notification that this delay was going to occur. When I called to ask about the status of the order, the "customer service" representative very aggressively told me that she was not to blame for the weather and that the circumstances were beyond her control. This was before I actually complained about the birthday gift being late. When I tried to explain to her that I only expected to receive notification of the delay, she suggested I just cancel the order. I finally spoke to her manager, who was initially very defensive, and only relented after my persistent efforts to explain to her what the problem was. She did finally resolve the situation by agreeing to call the recipient and letting him know that the birthday gift would be late. The SECOND two boxes of oranges was to be delivered to me. Note -- all 4 boxes were ordered at the same time. Well, this second half of the order just... disappeared. When I checked online to see what the latest status was (it had originally said "IN PROCESS")... it was simply gone. It showed the 2 boxes that had been delivered to the other recipient, but there was no record of the 2 boxes that were supposed to be delivered to me. Making yet another call to "customer service," this time the representative told me that she had no information on the rest of my order. I told her I still had my original email receipt, that very clearly showed I had paid for 4 boxes. She said it was normal to NOT see anything on the webpage for my delivery (despite the fact that last week it showed "IN PROCESS"). She reiterated that she had no further information... and then sat on the phone in silence. I asked her if she had any information on WHEN I might get a new status update? She said no. She had nothing. So I asked her to cancel my part of the order... and she said fine. Then she said -- "Ok, it's cancelled." I asked for a confirmation number, she said there was none. I asked for the amount of the refund, she said she didn't know. I asked for a confirmation email of the cancellation, she said she wasn't able to do that. I asked how long it would be before I saw the refund on my credit card, she said at least 2 weeks. Needless to say, this was overall a miserable experience and I will recommend everyone else to avoid this business.

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