Hale Maluhia Country Inn

[redacted] [redacted] ***I did not receive a reply to my last e-mail.I don't know what is going on with your accounting or who are you refunding to, but NOT to my account.This is taking just WAY TOO LONG and too much effort for something that should be fixed cordially and quickly.DO I HAVE TO START ANOTHER COMPLAINT AT Revdex.com AND TAKE IT HIGHER?I just went back to each one of my statements , from decemver until now, and I got NO CREDITS from you.I am attaching the images of each month.NO REFUNDS from you, but of course shows the NEW CHARGE????I expect this to be resolved before Friday when I will start a new complant at the local offices and headquarters as wellThank you - see attached files

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I REALLY appreciate the hard working people of Revdex.com! If it was not for the Revdex.com I would not had any responseI can't believe that in a business with a nice website and online reservations "didn't get an e-mail? from meBut it's okRevdex.com is here to improve the way businesses treat their customers! I am not greedy, I just want things right, so having 50% refunded seems fairThank you and Thank you Revdex.com!! Sincerely, [redacted] ***

R** [redacted] I was looking for a place to stay in Kona, Big Island, and I found a nice place to stay with my girlfriendat least it looked great in the website [redacted] It promised a "Lanai and spa" with hot tub and many other amenities like a tea house After a long day of flying, driving to the volcano, etc and finally arriving at pm to check in, we were looking forward for a relaxing and needed time in the hot tubjust to find it all dirty, full of leaves, a pile of sand next to it , not functioning for months So after a shower - not the same- we tried to sleep just to have staff members hanging out on the balcony of the next room, making noise and drinking until late we had nowhere else to stay and was already well past pm, so slept with earplugs! I talked in person about it but I was told that the hot tub "just broke" - which is a lie, green algae does not grow overnight, and SHOULD NOT be in the website if you can't offer itadvertising I emailed them several times after I returned home but NO ANSWER Note that "hale maluhia" means "house of peace", and is run by some "reverend", Well, I did not see peace and the business and advertising practices are far from the best Aloha ***, you are so right, and I am so very sorry that this is the first e-mail contact that I have seen from you? We have been having a fit trying to find the leak in our Hot Tub for some time now and we finally found it, it was a root growing into the tub along side of a pvc water pipe So we cut the tree down, removed the stump and found the root and were working on getting the root out So we have not been keeping the tub up to speed during the root leak issue I put up a "Down For Repair" notices up on our publicity but it appears that we missed some some pages on the Internet and you are so right, we owe you an apology and a refund of ??? As to the "Drinking" bunch I think it was one of our staff and the rest were some friends or guests and he is no longer with us I assure you that the Tub is on top of our list now as the leak now seems fixed we are doing our best to get it all working again properly So let us know what a fare compensation would need to feel OK and we will do it Best Regards, Ken< owner

R** [redacted] I was looking for a place to stay in Kona, Big Island,... and I found a nice place to stay with my girlfriend. at least it looked great in the website [redacted] It promised a "Lanai and spa" with hot tub and many other amenities like a tea house. After a long day of flying, driving to the volcano, etc and finally arriving at 8 pm to check in, we were looking forward for a relaxing and needed time in the hot tub.... just to find it all dirty, full of leaves, a pile of sand next to it , not functioning for months. So after a shower - not the same- we tried to sleep just to have staff members hanging out on the balcony of the next room, making noise and drinking until late. we had nowhere else to stay and was already well past 9 30 pm, so slept with earplugs! I talked in person about it but I was told that the hot tub "just broke" - which is a lie, green algae does not grow overnight, and SHOULD NOT be in the website if you can't offer it. False advertising. I emailed them several times after I returned home but NO ANSWER. Note that "hale maluhia" means "house of peace", and is run by some "reverend", Well, I did not see peace and the business and advertising practices are far from the best. Aloha ***, you are so right, and I am so very sorry that this is the first e-mail contact that I have seen from you? We have been having a fit trying to find the leak in our Hot Tub for some time now and we finally found it, it was a root growing into the tub along side of a pvc water pipe. So we cut the tree down, removed the stump and found the root and were working on getting the root out. So we have not been keeping the tub up to speed during the root leak issue. I put up a "Down For Repair" notices up on our publicity but it appears that we missed some some pages on the Internet and you are so right, we owe you an apology and a refund of ??? As to the "Drinking" bunch I think it was one of our staff and the rest were some friends or guests and he is no longer with us. I assure you that the Tub is on top of our list now as the leak now seems fixed we are doing our best to get it all working again properly. So let us know what a fare compensation would need to feel OK and we will do it. Best Regards, Ken<>< owner

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*** *** *** *** * *** *** *** *** ** *** *** *** *** *** Ken S*** here, could you give me the date of the reservations of the folks in question? Mahalo, Ken< owner

R**  [redacted]
I
was looking for a place to stay in Kona, Big Island, and I found a nice
place to stay with my girlfriend. at least it looked great in the
website [redacted]
It...

promised a "Lanai and spa" with hot tub and many other amenities like
a tea house.
After a long day of flying, driving to the volcano, etc and finally
arriving at 8 pm to check in, we were looking forward for a relaxing
and needed time in the hot tub.... just to find it all dirty, full of
leaves, a pile of sand next to it , not functioning for months.
So after a shower - not the same- we tried to sleep just to have staff
members hanging out on the balcony of the next room, making noise and
drinking until late.
we had nowhere else to stay and was already well past 9 30 pm, so slept
with earplugs!
I talked in person about it but I was told that the hot tub "just broke"
- which is a lie, green algae does not grow overnight, and SHOULD NOT
be in the website if you can't offer it. False advertising.
I emailed them several times after I returned home but NO ANSWER.
Note that "hale maluhia" means "house of peace", and is run by some
"reverend", Well, I did not see peace and the business and advertising
practices are far from the best.





Aloha [redacted],   you are so right,  and I am so very sorry that this is the first e-mail contact that I have seen from you?
We have been having a fit trying to find the leak in our Hot Tub for
some time now and we finally found it, it was a root growing into the
tub along side of a pvc water pipe.  So we cut the tree down, removed
the stump and found the root and were working on getting the root out. 
So we have not been keeping the tub up to speed during the root leak
issue.  I put up a "Down For Repair" notices up on our publicity but it
appears that we missed some some pages on the Internet and you are so
right, we owe you an apology and a refund of ???  As to the "Drinking"
bunch I think it was one of our staff and the rest were some friends or
guests and he is no longer with us.  I assure you that the Tub is on top
of our list now as the leak now seems fixed we are doing our best to
get it all working again properly.  So let us know what a fare
compensation would need to feel OK and we will do it.   Best Regards, 
Ken<>< owner

R**  [redacted]I
was looking for a place to stay in Kona, Big Island,...

and I found a nice
place to stay with my girlfriend. at least it looked great in the
website [redacted]
It promised a "Lanai and spa" with hot tub and many other amenities like
a tea house.
After a long day of flying, driving to the volcano, etc and finally
arriving at 8 pm to check in, we were looking forward for a relaxing
and needed time in the hot tub.... just to find it all dirty, full of
leaves, a pile of sand next to it , not functioning for months.
So after a shower - not the same- we tried to sleep just to have staff
members hanging out on the balcony of the next room, making noise and
drinking until late.
we had nowhere else to stay and was already well past 9 30 pm, so slept
with earplugs!
I talked in person about it but I was told that the hot tub "just broke"
- which is a lie, green algae does not grow overnight, and SHOULD NOT
be in the website if you can't offer it. False advertising.
I emailed them several times after I returned home but NO ANSWER.
Note that "hale maluhia" means "house of peace", and is run by some
"reverend", Well, I did not see peace and the business and advertising
practices are far from the best.

Aloha [redacted],   you are so right,  and I am so very sorry that this is the first e-mail contact that I have seen from you?
We have been having a fit trying to find the leak in our Hot Tub for
some time now and we finally found it, it was a root growing into the
tub along side of a pvc water pipe.  So we cut the tree down, removed
the stump and found the root and were working on getting the root out. 
So we have not been keeping the tub up to speed during the root leak
issue.  I put up a "Down For Repair" notices up on our publicity but it
appears that we missed some some pages on the Internet and you are so
right, we owe you an apology and a refund of ???  As to the "Drinking"
bunch I think it was one of our staff and the rest were some friends or
guests and he is no longer with us.  I assure you that the Tub is on top
of our list now as the leak now seems fixed we are doing our best to
get it all working again properly.  So let us know what a fare
compensation would need to feel OK and we will do it.   Best Regards, 
Ken<>< owner

[redacted]
[redacted] 
[redacted]
[redacted]
[redacted]
[redacted]I did not receive a reply to my last e-mail.I don't know what is going on with your accounting or who are you refunding to, but NOT to my account.This is taking just WAY TOO LONG and too much effort for something that should be fixed cordially and quickly.DO I HAVE TO START ANOTHER COMPLAINT AT Revdex.com AND TAKE IT HIGHER?I just went back to each one of my statements , from decemver until now, and I got NO CREDITS from you.I am attaching the images of each month.NO REFUNDS from you, but of course shows the NEW CHARGE????I expect this to be resolved before Friday when I will start a new complant at the local offices and headquarters as well. Thank you - see attached files.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I REALLY appreciate the hard working people of Revdex.com! If it was not for the Revdex.com I would not had any response. I can't believe that in 2016 a business with a nice website and online reservations "didn't get an e-mail? from me. But it's ok. Revdex.com is here to improve the way businesses treat their customers! I am not greedy, I just want things right, so having 50% refunded seems fair. Thank you and Thank you Revdex.com!!
Sincerely,
[redacted]