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Hale Multimedia & Mobile Marketing

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Hale Multimedia & Mobile Marketing Reviews (7)

I am responding to Mr***'s follow up email. I was out of the office when Mr*** placed a call to meHe left message on 4/7/at 10:am. I have attached the original purchase orders for the 1st vehicle Mr *** purchased, as well as the purchase orders for the exchanged vehicle Mr*** selected. The original Hand Written purchase order signed by Mr *** shows a selling price of $for the vehicle, and $in add on accessories Mr *** selected to have installed. The sub total listed is for $which is what the total is on the 2nd Typed purchase order. The Next set of purchase orders were from when Mr *** decided to exchange his vehicle, and the original selling price of the *** of $is the trade allowance reflected on the purchase order which was the full price of the vehicle that Mr*** originally purchasedOn the typed purchase order for the *** that Mr*** exchanged his car for shows the full trade allowance as well. We are not trying to be difficult, however allowing a customer to return to exchange a vehicle that they are not happy with is exactly what we didMr *** was given the full price of the car itself as credit and that is what we agree to do as an organization. If the files do not come through, please respond with a contact fax number so that I may send them over again. Thank you *** ***General ManagerAcura of ***

Complaint: ***
I am rejecting this response because: this is not true I didnt receive the full amount toward the returned vehicle dispite what the dealer is sayingI waited for four hours in there waiting room, for a copy of the conditions for returned vehicles and they couldn't produce this document. I think in good faith they should offer me some sort of compensationAs stated before, I had to purcahse a new vehiclle and they also made me pay the sticker price on the vehicle because thy knew I didnt have very many options
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that the response is satisfactory to me.
We are working on resolving the issue. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I will be contacting Mr. [redacted] of [redacted] Acura this week and see what he has to say regarding my complaint. After speaking with him I will let you know the outcome. Thank you 
Sincerely,
[redacted]

The client has never made an appointment to have their car looked at by our service department. They have since mad an appointment to have their car reviewed by a factory technician. It isn't protocol to demand new rotors without having our service department look at the car.

[redacted], my name is [redacted] and I filled a complaint several weeks ago against [redacted] Acura and my case is #[redacted]. I responded back to your organization this week, stating  that I was going to call the General Manager [redacted], this week to discuss my case, as he stated in his response to contact him regarding this matter. I’ve have called Mr. [redacted] and he will not return my calls. He stated in his response that I did get full credit for the purchase, that is not true. I didn’t receive the full credit for the vehicle I returned and I  have the bill of sale to prove this despite what he stated about the options.  Thank you

DEAR MR [redacted],AT ACURA OF [redacted] WE MAKE EVERY EFFORT TO EXCEED OUR CUSTOMERS EXPECTATIONS WITH EVERY TRANSACTION THAT WE PERFORM.  IN THE STATE OF [redacted], THERE IS NO RECESSION PERIOD FOR AUTOMOBILE PURCHASES, BUT AS A COURTESY AND FOR ADDED VALUE THE [redacted] AUTO GROUP PROVIDES A TEN...

DAY EXCHANGE POLICY FOR THE FULL SELLING PRICE ON ANY PRE OWNED AUTOMOBILE OVER THE COST OF $15000.00.  YOU WERE CREDITED THE FULL PURCHASE PRICE OF THE VEHICLE, AND RECEIVED A FULL SALES TAX CREDIT ON THE TRADE IN OF THE VEHICLE AGANST YOUR NEW PURCHASE. WHAT WE WERE UNABLE TO PROVIDE YOU WITH WAS A REFUND ON THE ACCESSORIES THAT YOU OPTED TO HAVE INSTALLED ON YOUR PRE OWNED CERTIFIED VEHICLE. THEASE WERE NOT ON THE VEHICLE WHEN IT WAS PREVIOUSLY OFFERED FOR SALE AND THE FULL CREDIT WAS BASED ON THE ORIGINAL SELLING PRICE OF THE VEHICLE YOU SELECTED, NOT FOR THE SELLING PRICE PLUS OPTIONS YOU ELECTED TO INSTALL. IM SORRY YOU FEEL THIS WAY AND I WOULD BE MORE THAN HAPPY TO SPEAK WITH YOU AGAIN ON THIS MATTER AT YOUR CONVENIENCE.THANK YOU AND BEST REGARDS,[redacted]GENERAL MANAGERACURA OF [redacted]

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