Sign in

Haley Buick GMC

Sharing is caring! Have something to share about Haley Buick GMC? Use RevDex to write a review
Reviews Haley Buick GMC

Haley Buick GMC Reviews (7)

Review: Brand new 2016 off the show room floor . Company charge me for a vehicle that does advertise wrong miles per hr the car had a recall for the mpg and the false advertised . Also they didn't give me the opportunity to test drive the car they didn't clean the car when I got it they said no I couldn't return it when I ask to return in the 3 day period . The car ride rough , The car had a dent on it they didn't I want to compensate me for the dent or fix it . After doing the customer satisfaction survey the sales manager blasted me because I told the truth of what happen and no one from customer service even call back to resolve the situation . My 30 days tags got expired and didn't receive the tags I had to call them and asked For the tags I then got then two weeks later . Up to now no one from the dealer called . I try to contact someone from [redacted] They didn't cooperated . I'm so disappointed I need your help I want them to take this car back or give me a credit back . This car burns gas like crazy . I get like ten miles per gallon . They didn't even demonstrate the features of the car all they did was sign sign and sign . I feel like they robbed meDesired Settlement: I want them to take the car back or give me a credit back in the car . The car is not worth what I paid for it , the car does not ride comfortable , I spend so much on gas going by what they said and it not the truth

Business

Response:

Hello, I have read your comments that you sent to the Revdex.com. I talked to you by phone about 3 weeks ago and you reviewed the following with me and asked me to talk to the salesperson and managers. Here is what you told me and my responses not verbatim but as I covered with you. 1. You asked me if you could trade a car back in and I said anyone could trade in but to do that it would cost the sales tax and depreciation of that vehicle. I told you when it is a new vehicle that is in the 1000’s and people do it at times but not often. You mentioned you did not like the vehicle and sounded like options or that particular vehicle was giving you second thoughts. I told you we do not return new cars once you buy it and drive away. 2. I had mentioned to you I had heard about the situation that you bought the vehicle and a number of products after the sale with the finance office and I believe on a Monday you came back and wanted to cancel those items. Instead of canceling the products and sending the money to the bank where your payment would have stayed higher and the money would have gone to backend of contract we decided because of timing although it effected our cash flow we could cancel the first finance contract and recontract you allowing you to have a lower payment and not have the products you wanted to cancel but you decided to keep the extended service plan. 3. You told me by federal law the window sticker was to be taken out of the car. I mentioned to you the sticker stays with the car and yes we will take it off the window as a courtesy and get glue off but sticker stays with car or we leave it on window and the owner takes it off. The sticker that was with the car is what we had for that unit. I mentioned to you that I would be happy to get the glass cleaned for you if you brought car back. 4. You mentioned car did not have full tank of gas. I told you it should have as a new unit and I would take care of that. 5. You mentioned you did not test drive for a long ride and I told you we have a route and it is up to buyer to ask for a test drive and of course we do that. 6. You told me car was not clean and I told you I would get that done for you if you brought back. At the end of our conversation is was clear to me after you said it was your fault because you rushed our team and had to go you realized we were willing to do whatever we had to do to help with situations you mentioned to me as the General Manger. We cannot help the situation that you were in a hurry and or that you wanted a different vehicle after the purchase. You said goodbye and that was the end of conversation. I did talk to the team and this is what I found out the days after we talked on phone 1. Car was on showroom- It had a window sticker as you said and also items on the luggage rack that were not include in price but were for display but you expected them to be included in price. Our managers gave you the items. Car is clean as it is on our showroom. There was no dent mentioned and or seen by any of us on the vehicle. You mentioned a dent at later time after you had car. We have a customer sign off that we owe nothing after the sale that is not covered by factory warranty. Dents and dings can happen the minute the vehicle leaves our location so we would not take responsibility for this. You did not mention a dent to me on the phone and that surprises me as that would seem to be something you would want to tell me and of course ask us to fix if we could help. I did talk to our General Sales Manager and he said you had called him and went over a number of items and this was one of them and he said he would look at it and try to help. That is goodwill and that is all not required and not warranty. 2. Full tank of gas and test drive. Someone dropped you off I am told and then left while you did paperwork? You were in a hurry. We would have washed for delivery if we had someone in clean up or gave you a receipt for future wash, filled tank if it was not filled and of course any consumer can take a test-drive before buying a car. Once you decide to buy you made the decision for the transaction not the seller. We have a survey that goes out from the factory that asks about test drive, full tank of gas and appearance of car at delivery. Were you satisfied. That is our job. We do not have people call us with the concerns that you have shared with us. I am told by you on our call and our employees that you were in a hurry. We went out to the car and helped do some paperwork with you so we could get you on your way. We do not do that day in and day out. The buyer takes the time needed and if the pace has to be picked up we try our best to accommodate. 3. Gas mileage? You need to bring in to a GM shop and get checked out. The sticker on car was what we had. If there is another one available with adjustment from factory we receive in mail and replace on the car. The one that was on the car is what we had. 4. As far as the items you talked to me about I was told that the GSM had already talked to you and he offered to reclean, get a full tank and get you completely satisfied with those 2 items. I had assumed after hearing that from him you must have called me to just file a concern so I could talk to our team but I did not get all of the story about the unit being on the showroom and how much of a hurry you were in. I did get from the call you did want to get another car but I could not figure out reason. If you had buyer’s remorse that could be heard in our conversation but I was not able to figure out the reason. We work very hard daily to treat each guest the best of our ability. With your purchase I know our team did their best to accommodate you as a valued customer. Respectfully Barry M[redacted]

Review: In May a [redacted] was taken to Haley Buick Gmc on Midlothian for repairs because the vehicle was turning off sometimes while not in motion (at red lights etc). The very beginning of the day the repairs were to be taken care of there was already mass confusion and an uneasiness settling with me based on the competency of the employees who were telling me they did not have my vehicle nor the keys on their property and when hours later they discovered that they did in fact have the vehicle in their possession. Due to the time it took to make this discovery the repairs were postponed until the following day. Attempting to be patient for the sake of the urgency of having my vehicle fixed and returned to me I allowed the shop to keep my vehicle in their possession so that they could pin point the issue and fix my vehicle despite the foolishness from the day before. Finally I was told that my vehicle had been fixed and that a few issues were found involving purge valve and oil pressure switch needing to be replaced to alleviate the above mentioned problem. I paid the total of repairs and found the vehicle to still be operating the same as before as far as turning off spontaneously in the middle of operation despite the services of the dealership. Outside of this particular problem I was also referred to another place by the dealership to get the catalytic converter replaced because the vehicle was also jerking and hesitating which of course I took the suggestion and had the catalytic converter replaced however that also proved not to be the solution to the problem. I have alerted the dealership of the issue May 30 and Deborah expressed to me via telephone of a potentialproblem that had never before been mentioned despite the diagnostic on May 23 may be the O2 sensor causing my vehicle to shut off. I am now questioning the intent and accuracy of this company or Brad the GMC mechanic since funds are be extracted and resolutions are not being reached.Desired Settlement: A refund of the $403.60 that was paid on May 25, 2016 would be appropriate to assist with the repairs that will actually get the vehicle repaired appropriately. I am no longer interested in allowing this company to "look at" or repair this vehicle as I was advised to do on May 30 upon speaking with Deborah simply because there is mention of an additional potential issue that should have been obvious and discussed following the diagnosis on May 23 2016. I am not willing to provide hundreds of dollars to play a guessing game and accrue tow fees to continue to bring a disabled vehicle to the same repair shop for the same issue. I have since simply spoken with another mechanic just to receive a knowledgeable opinion who revealed that the things that I paid to have repaired (and the suggested O2 sensor problem) do not cause a vehicle to turn off. So now I am without a vehicle still hunting for a trustworthy mechanic and a resolution.

Business

Response:

On May 23rd 2016 [redacted] brought her [redacted] into our service department for service. Her complaints were as stated below. “When driving, the vehicle turns off when stopped/switching gears. Had battery replaced (elsewhere) car worked for a few days, and stopped working” “Check Engine Light is on” During the vehicle diagnosis the technician Brad B[redacted] first drove the vehicle and during road test the vehicle did not cut off but ran a little rough at times. The vehicle was brought into the shop and inspected for items that may cause the customers concerns. Codes were pulled for the check engine light the following codes were found in the engine computer system. P0420 code definition Catalyst System Efficiency Below Threshold P0171- Lean fuel trim on bank one. P0520-Oil Pressure Sensor Circuit Low Input Conditions. Upon performing diagnostic procedures the technician found the following problems. P0420- The catalytic converter itself was no longer functioning properly and may cause low power and transmission to shift abnormally P0171- The purge valve that controls the fuel tank evap-system was stuck open and one side purge valve was broken allowing un-metered air to enter the engine intake manifold. Could cause car to stall or not run properly P0520- The oil pressure sensor was shorting out causing low resistance. During the 27 point inspection it was noted that the wiper blades were bad. The following repairs were recommended. The catalytic converter needed to replaced based on the code P0420- customer told us it was an aftermarket convertor install by another shop. Recommended the customer go back to the shop that install this converter or to another exhaust shop due to age of vehicle and aftermarket converter. Replace the purge valve- The customer authorized this repair based on P0171 Replace the oil pressure sensor- The customer authorized this repair based on P0520. Replace wiper blades-The customer authorized this repair After the authorized repairs the technician road tested the car several miles the car ran properly did not stall. The P0420 code returned. The car was returned to the customer because we knew that the catalytic convertor neede to go back to the other shop. It is impossible to say how many miles the car was road tested because the odometer on the car does not work. The true odometer reading of this vehicle is also unknown. We have reviewed our record and find that the proper work was done. We do not know when the catalytic convertor was replace or by what shop. Mrs. [redacted] may have bought vehicle like this. The car was towed in and the customer was able to drive it out of Haley. If she had returned the car to Haley our technician would been able to re-check the codes in the car as of that time to make sure any of the parts we installed were not defective. After review we feel strongly that our business has performed the service that payment has been received for.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My receipt does not document any codes beyond the P0420 that I received from Haley nor does it mention a computerized diagnostic test took place which would have been most efficient in determining the issue than paying $79+ for a simple road test in which an "expert" is admitting to disregarding and overlooking what I stated the issue was (which was the car turning off) simply because they claim it did not turn off in their possession. Not to mention the vehicle had already been taken to [redacted] the day before for engine codes in which the only code was P0420 the only reason why I authorized the work to be completed is because it was explained to me that the problems listed were all leading to the lack of performance of the catalytic converter and thus turning off of the engine but NOW I see a contradiction in which Haley is stating despite my concern since they did not experience the engine turning off they decided that was not a priority and decided to fix what they thought was the problem which clearly wasn't since my vehicle is indeed turning off as it was before I had even brought it to them. I am not satisfied and my vehicle has yet to be repaired.

Regards,

Review: I initially filed a complaint with the ** corporation to investigate the timing chain problem based on information I received from the first auto repair shop ($2500 and timing chain stretched). I took the vehicle to Haley on Monday, February 24, 2014 for a 2nd opinion based on the problem and cost. The next day I was told the timing chain stretched and the repair would be approximately $3000. A ** rep was now involved and told me that [redacted] (service mgr) was waiting for authorization from me to further diagnose the problem. They thought the cylinder heads might be damaged. The ** rep said he couldn't tell me what he could help me with until he knew the bottom line. That was on Friday, March 14, 2014. I couldn't reach [redacted] on Friday. However, I did tell him on Monday that I had spoken with the ** rep and recalled the conversation to [redacted]. I told him to further investigate. On Friday, March 21, 2014, I received a call from [redacted] telling me my car was ready for pickup. I never was informed of the complete diagnosis. However, I told the ** rep on the previous Friday that the cost was more than I could afford and I could not pay for the repairs at this time. He talked of helping me only when he knew the bottom line. I clearly stated to him that the car would sit there or I would have it towed home until I could fix the car. They asked for my oil change records after the ** complaint. They said there were too many miles between an oil change in 2012. I told them that I change the oil every time the "change oil soon" indicator comes on. That is another fight for another day with **. There are hundreds of complaints about the ** Timing Chain problem. That was the reason for the initial complaint. However, [redacted] told the ** rep that the I authorized the repairs. [redacted] offered a **% discount on the repairs. Which bought the cost down to $2500. I wish the calls were recorded. Finally, on Monday or Tuesday of the next week the ** Rep offered a "GOOD will" gesture. He offered me a car payment and extended warranties on the repairs I didn't authorized. He also stated, he never was gonna give financial assistance on the repairs. So I asked him, Why did you need a bottom line before you could tell me what you could do for me? ** and Haley bamboozled me! My car is still at Haley Buick GMC. No contact since Monday, March 17, 2014. I am still making car payments. I have taken very good care of this car. How dare they suggest negligence when they know it's a manufacturer defect. Check the internet for ** timing chain issues!Desired Settlement: First, there are two issues. The ** issue and the Haley Buick service issue. I don't feel I should be liable for defective equipment. However, until there's a recall, it's my problem. The Haley issue is a different story. Although the ** rep and Haley act as different entities, they clearly work together. Therefore, I ask they cut the bill in half.

Business

Response:

Please find a response to the complaint after reviewing notes

with [redacted].

Feb 25 car is driven in to Haley Buick GMC based on repair

order # [redacted]- Complaint is check engine light on and engine sputtering. Traction control light on.

Last time we saw car was in 2012 when [redacted] owners were offered

free oil changes for a period of time.

There was a diagnostic charge of $79.95 that was communicated

to customer.

We have signed repair order for all of the above. There are

no previous diagnostic notes from another facility. Would have been a help

maybe for the diagnosis.

Feb 26 we called customer and spoke to [redacted] who picked up phone

and was informed that the vehicle had 6 different codes that we could see all

pertaining to [redacted] position which relates to timing chain internal engine

malfunction.

[redacted] contacted [redacted] to inform her of diagnosis. [redacted] contacted our service department

and informed us that there was a call from customer and a case opened. At that time after consulting with ** and looking at records car is out of warranty

and this is what is referred as customer pay.

This information was reviewed with [redacted]. He would get back

to Haley about what to do. Few days

later [redacted] asked to set up a face to face meeting with [redacted]. She came in and they met. He reviewed repair

order and findings. [redacted] explained that

once chain was replaced it may need work on the heads and or other items based

on condition. Estimate for timing chain repair was $3000 parts and labor. Customer

left and said she would continue to talk to [redacted].

Next communication was with [redacted] on March 17 with customer.

Customer authorized the repair of timing chain at the estimate of $3000 less

10% discount.

Vehicle was complete on March 21. [redacted] contacted customer on

phone and told her good news as of what they can see right now car does not need heads. ( We never know after

car runs what else can go wrong once everything is working properly) Gave her total of $[redacted] with taxes and

supplies and that came in about **% discount so Haley Buick GMC was very fair.

Customer stated ok let me call you back. Next day she called

back and said I did not authorize Haley to do the work? During that comment and conversation she

asked what assistance is ** giving. [redacted] said none.

[redacted] hear back from ** a few days later that a car payment would be offered as a good

will adjustment. They also offered the

component letter for the repair for peace of mind.

As of today car is still here and no contact with customer.

Haley Buick GMC would like to be paid and the car picked up from

our facility. To help the customer this is what we will offer and we would like

this ticket closed by April 26, 2104

Original estimate was

$3000

Final Bill was after Haley discount $[redacted]

** goodwill for 1 car payment ( just need a payment stub

with account number and amount)

** will provide the component letter

Haley Buick GMC will

provide a service [redacted] in amount of [redacted]. This can be used at time of pick

up for this repair and or at a later date for future services with our

location.

Thanks you for sending the information and allowing us to

satisfy this customer to best of our ability. If we should contact the customer

let me know and we can review our offer. If the Revdex.com needs to do this and to

then close case that is also fine.

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In reviewing the response from Haley Buick GMC I found a couple of errors on the part of the repair department. First, [redacted] never explained anything about the timing chain needing to be repaired first before they would know if the cylinder head was damaged. I didn't know they had not concluded my diagnostic until Friday, March 13, 2014 when the ** rep informed me that [redacted] was waiting on permission from me to finish the diagnostic.

I would have towed my car to my home and repaired it when it was affordable to me as I stated to the ** rep. He alluded to the fact that he would assist me, but he needed to know the bottom line before he could tell me anything.

Second, I called [redacted] at Haley and gave him the ok to see if the cylinder head was damaged. My understanding was once Haley assessed the cylinder head they would contact the ** rep and myself to disclose their findings.

I repeat, I never told [redacted] to fix my car. Not in anyway possible!

Thirdly, I don't know anything about [redacted] telling me that "right now the car does not need cylinder heads and the fact that they never know after a car runs what else can go wrong once everything is working properly." That sounds crazy! What professional repairman would go through the trouble of taking a car apart and putting it back together before they could know if something is wrong?

The only reason I told [redacted] I would call him the next day after the car was repaired was because I couldn't believe that the ** rep told him at a breakfast they both attended that morning and that he never intended to help me with any financial assistance. I didn't have the reps telephone number so I couldn't call him. I had to wait for his call. The next day the ** Rep called and confirmed what [redacted] previously stated. That is why I understand that they did a number on me.

Finally, I did not authorize my car to be repaired. Therefore, I am willing to pay half of the bill because I made the decision to take my car to Haley, I did authorize a complete diagnostic and that's all. Their error was not calling me when they discovered the cylinder heads were not damaged. You will not find anyone there who attempted to call me before the repair was completed.

Regards,

Review: Haley Buick GMC is a big dealer and repair shop,so we trust them and took our car to their shop,but we were very disappointed.We took our [redacted] to their shop to repair on 08/13/2014,we were told if we would replace one cylinder the problem would be totally solved.we spent $643.56(R/O 16739383/3) only last two weeks, the same problem came up after two weeks,we had to spend another $1475 to replace another 5 cylinders told when changing spark plugs and coils, all 6 need to replaced to solve this keep of problem. We now had to pay labor twice for the job Haley should have done correctly the first time.We called them three times and sent out three emails to them,but no one has responded us to date.We need them to give us refund or credit because we had to spend additional labor to pay for someone else to solve the same problem which Haley is suppose to do it.Desired Settlement: We need them to give us refund or credit because we had to spend additional labor to pay for someone else to solve the same problem which Haley is suppose to do it.

Business

Response:

Please fid below communcation with consumer. We have been very clear and have done what was right from what I am told by our team. I am not sure why we woudl be asked to give money back when we did the work we were asked to do. The notes are from [redacted] at Haley. Please let me know what else we can provide.

6/11/14

We had vehicle in for these complaints. Tire monitor light is on. Diagnosed it needed 1 sensor at this time, declined on this repair order. When in park car rolls more than usual. Diagnosed front motor mount stretched. Customer approved replacing of motor mount. Part #25840452 part price 125.92 labor 224.88. Power steering hard to turn. Diagnosed power steering rack binding and possible spool valve internal failure. Customer approved replacing power steering rack and to set toe. Part# 22902260-rack- 683.76, Part# 88861037- fluid-13.00, Part# 15115366- steering shaft- 148.33. Labor for that repair was 404.78. Also we replaced a bulb Part# 12450108- 15.92. Car wash done at $10.00.

6/16/14

Vehicle returned for the tire senor only Part # 13586335- 90.39. Labor 35.00. On this repair order no mention of power steering issue.

6/23/14

Vehicle here for recalls 14030 and 14187. No mention of power steering issue or tire light being on. Based on our records from repair order.

7/1/14

Vehicle returned with complaint of binding in while steering. The [redacted] and I. rode with the customer and did feel the steering binding. We immediately took vehicle in. [redacted] concluded that the rack needed to be replaced again along with replacing the power steering pump do to contamination. We replaced the rack under parts warranty and didn't charge any labor. Labor is not included in any part warranty claim, and replaced the pump at no charge to the customer do to the amount of money that was spent during the 6/11/14 visit. Pump part number is 20954812, retail price is 237.00 labor 269.85. No mention of tire light on.

August visit

Customer complained about tire light being on. I took care of repair internally by installing another tire monitor sensor for her at no charge. I did explain to her that there are 4 total sensors in that vehicle and another one could go bad at anytime. They are battery operated and the batteries are not serviceable. You have to replace the sensor.

From: [redacted]

Sent: Tuesday, September 23, 2014 4:03 PM

To: [redacted]

Cc: [redacted]

Subject: Re: [redacted]

Hello

[redacted] will get the technician team to write out what they found and what the diagnosis was. Then he will list each part used by part number and name. He will e mail to you and I

He should have done within 48 hours after talking to tech

Thank you

Sent from my[redacted]

On Sep 22, 2014, at 8:01 PM, [redacted]

I have this already. I want a copy of the parts price list for my vehicle repairs. I want to see where and what parts were ordered for my vehicle.

You are absolutely right. I have been in there at least every 3 weeks from the first time I brought my vehicle in for repairs. Currently, I still have the exact same issues with the exception of the water pump. However, I did call the very next day after you installed the power steering rack to inform you that I was still having the same turning issues. I brought it back a few days later and [redacted] said they could not find a problem. The vehicle was returned to me without any repairs after that visit. I called again a couple of days later to say it was still hard to turn. [redacted] requested that I bring the vehicle back and he and a technician would ride with me so we could verify what I was talking about.

I came back in for the 3rd time for the steering problem and the technician stated there is definitely a problem.. He asked [redacted] what did they do and [redacted] said they replaced the steering rack. Because the technician stated there was definitely still a problem, he asked [redacted] how did he know it was the steering rack and not the power steering pump. [redacted] did not know.. He did not know, but obviously the steering rack was not the issue. [redacted] set the appointment for me to bring the vehicle back for the 4th time so they could figure out what the problem. After the diagnoses they replaced the power steering pump and advised me that the power steering rack was defective causing debris to damage the power steering pump. Replacing the power steering pump repaired the power steering issue and I was not charged for replacing the power steering pump in lieu of the misdiagnoses of replacing the power steering rack. However I drove the vehicle the very next morning after the power steering rack was replaced and I still had the exact same turning issue. Replacing the power steering pump is significantly less than replacing the power steering rack and I do not feel that I should be charged fo the misdiagnosis of same.

After the steering issues were addressed, I talked to [redacted] about the r

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Since [redacted] has not even provided the correct information to my case, it seems they are trying to cover the case. My name is[redacted] and not [redacted]. The complaint is that the [redacted] was miss firing and that they found one cylinder that needed a new plug and coil, and they recommended to replace only one plug and coil. They wish me to replace one at a time for 3 hours of labor adding to 18 hours of work at $100 per hour replacing one at time ever other week as they all needed replacing. When I took the car into another shop as Haley Buick did not seem trust worthy, they said I need to replace all 6 plugs and coils to get the car running without missing firing as the car had 760000 miles and needed it anyhow. They also found several code in the computer they were reset without being fixed. The new shop charged me 5 hours to replace all 6 plugs and coils and provided me with additional problems on the car. [redacted] wanted to place charge addition fee to fix the root problem one at a time. If they were to fix the root problem from the start they would have reap the rewards or 5 hour of labor but instead insisted on trying to get 18 hours of labor at $100 per hour. This type of dishonest business needs to be stop. They are a dishonest business and need to face reality if they wish to stay in business.

Regards,

Review: As part of the recall on my [redacted], I dropped the car off at Haley on Sunday September 14th. The next day, they completed the recall work replacing the ignition and power steering device. I picked it up Tuesday and immediately noticed several issues: 1. the power steering made a loud grinding noise, 2. the power steering did not work, 3. the car did not shut off easily (I had to keep putting it in gear and then turning off car repeatedly until I was able to get the key out of the ignition). I figured the noise and steering was a by-product of new parts and would work itself out.

After driving it to work and back on Wednesday, I realized that the problems were actually getting worse. I contacted the dealership and asked them to tow it since I did not think it was safe to drive. They refused. I drove it back up on Sunday, September 21st. They called back several times during the week claiming they couldn't find a problem. Finally on Friday, September 26th, the customer service agent called back and admitted there was a problem with the new power steering motor they had put in with the recall. It was explained that the shut off issue was due to a separate problem aside from the recall. She also mentioned that the same situation has happened to others that had the recall done and it was around $250 to fix it. Essentially, the sensor did not read it was in park, so the engine was able to be turned off, but not the accessories.

I picked the car up on Saturday, September 27th and asked to speak to a manager but was told they didn't have one on duty. I called today and again spoke with [redacted]. Since I had made repeated trips back and forth (over 45 miles and over an hour each way) and was forced to drive the car while it was unsafe, I asked her if they would cover the repair to the ignition shut off switch. She refused and then ranted on and on how ** wouldn't cover it. I tried to explain to her that it would be good customer service if they covered it due to the massive inconvenience it caused me and my family. As I was pleading my case, she kept "butting in" and cutting me off very rudely. When I told her that I had not had the problem prior to the recall, she insinuated I was not telling the truth and said "she had no way of proving that." She also implied that since I was only there getting recall work and have not used them for any other services, that I wasn't a valued customer. At this point I tried refuting that completely irrational statement yet she kept rudely talking over me and lecturing me. When I told her to quit talking over me and she hung up.

I really don't have an issue with her hanging up because at that point I was just as rude as she was when the call started. However, I am flabbergasted that she, as a customer service professional, implied I was not telling the truth. Also, her statement that I was not a valued customer since the issue was a recall is also absurd.Desired Settlement: To fix the ignition shut off problem that had previously not given me any problems prior to the recall work.

Business

Response:

[redacted] called me today insisting that his vehicel shifter assembly be repaired at no expense to him. He also has stated that I forced him to drive his vehicle unsafely when he called last week about the repair. In my conversation with [redacted] I advised him that if he did not feel safe driving his vehicle he could have the vehicle towed to us and we would pay the towing if the issue he was having was related to the Power Steering recall we performed, which it did end up being a defected power steering motor from **. The customer made the comment that if he had paid to tow it we probably would not have given him his out of pocket expense. He also started yelling and everytime I tried to speak he would interrupt me. I gave him an estimate last week on repairing the shifter issue of $234.31 plus tax and shop supplies, he has declined this repair. He feels like after the issue with the power steering we should assist him on this repair. ** has a closed case #[redacted] on his complaint and is not offering any assistance due to mileage & age of vehicle and it's not a related repair to the recall for the igniton switch. After I heard what he wanted us to do I again informed him, the same information as last week that we need to replace the shifter assembly to remedy his issue, which he does not want to do at his expense. He did bring up that he was loyal valuable customer and we should want to take care of him. This is the first time that we have had his vehicle in our facility which was to perform the recalls that ** had opened on his vehicle. [redacted] was in the office with me at the time the phone call took place. He did hear my side of the conversation with [redacted], and yes when he started yelling loudly on the phone I did tell him that this conversation is over, said goodbye and hung the phone up. I felt like he and I were going around in circles. No matter what I said he did not agree with. I did tell him a few times that I was not going to argue with him before our conversation ended and his response was ok and then would continue to tell me that we are going to repair his vehicle at no expense to him. I never said anything to him about not telling the truth. I did say that until the igniton was repaired properly that it may have disguised the shifter issue.

See attached document from **

Review: I purchased a 2002 [redacted] in 2003 from Haley Buick and was told I would receive free state inspcetions for as long as I owned the car. I received these free inspections for 10 years per agreement. Last week I made an appointment for Saturday May 25th at 1:30 pm to have a annual state inspection of my car. I had not been told prior to this of any changes in this service or policy nor was I notified of any change when I made the appointment. After the inspection the service representative advised that the free inspection policy had been cancelled and I owed Haley for the inspection which I paid. I feel Haley did not maintain its agreement and at least did not notify me properly of any changes concerning their free stste inspections for auro purchasers.Desired Settlement: I dont undrstand why Haley would just arbitrarily withdraw this agreement without notice and penalize their customers. Nevertheless, I feel I should at least be reinbursed the charge of $16.00 for the inspection.

Business

Response:

Haley Buick GMC provided Free State Inspections for a number of years. It was not a benefit built into the sale price but a benefit for our customers for them to use our service area. In October we stared to notify by e mail, web site and also on posters that we were going to do away with the free inspection and charge would be $16.

The service advisor at time of write up would review what charges will be. Customer has a choice at that time to not do work. There is a posted rate on a board in service area and it rotates on a monitor if people are looking at it. We have been very clear that starting 2-1-13 the charge would be $16. We have not kept this private but have shared best way possible.

Haley Buick GMC will give customer a $25 service gift card fir future service work here as a one time adjustment. The State Inspection does have a fee since 2-1-13. Customer would e mail me if they would like the gift card and I will get it ready.

Thank you

Business

Response:

Haley Buick GMC provided Free State Inspections for a number of years. It was not a benefit built into the sale price but a benefit for our customers for them to use our service area. In October we stared to notify by e mail, web site and also on posters that we were going to do away with the free inspection and charge would be $16.

The service advisor at time of write up would review what charges will be. Customer has a choice at that time to not do work. There is a posted rate on a board in service area and it rotates on a monitor if people are looking at it. We have been very clear that starting 2-1-13 the charge would be $16. We have not kept this private but have shared best way possible.

Haley Buick GMC will give customer a $25 service gift card fir future service work here as a one time adjustment. The State Inspection does have a fee since 2-1-13. Customer would e mail me if they would like the gift card and I will get it ready.

Thank you

Review: I had a diagnostic done for my radio not working properly on 4/30/2014. They told me that they could not perform the diagnostics of the problem because of my radio being aftermarket. The same problem persisted for weeks and today 5-27-2014 my ignition switch goes bad in which that was the cause of the radio not shutting off. If Gmc diagnosed the problem correctly then they would have known that. I called to schedule an appointment to have it fixed then they informed me that I would have to pay $80 in addition to the labor fee to have the problem diagnosed. I explained to them that it isn't fair for them to charge me for something that wasn't done to begin with. I did state to them that I will pay again for them to diagnose but I will take out a claim with my bank to get my money back because the diagnosis was never done if they didn't take care of the additional $80 fee. I informed them that I have no problem with paying for labor but I don't believe its fair for me to pay the diagnostics. The person that I spoke to, whos name is[redacted](Manager) stated that he will not help me and do not come to the dealership to have anything done because they don't want my business. I asked to speak to a head or district manager, [redacted] put me on hold for a long time then came back to the phone and said no one is here to help me but he will have someone call me. [redacted] called me back 5 minutes later and said did he miss a call from me and I said no I did not call u. Then [redacted] goes on to say someone will be in contact with you. No one never called me back.Desired Settlement: At this point I have already filed a claim with the bank to get a refund. My car has been fixed by another gmc. I would like an apology from someone because the whole situation was not necessary.

Business

Response:

I am sorry you feel the way you do about your experience with the Haley Buick GMC team. [redacted] reviewed the repair order we have for your visit with me. We diagnosed a few items and charged you one fee not one for each item. The situation with the radio is that you have an aftermarket radio. We saw with our technician a code and or a situation that they recommend replacing one part and that is not the ignition. We suggested you take it back to the radio installer. We are not trying to sell you something you do not need and that is why we would say go back to that shop. The car has many miles and many parts can be worn. If the radio person did not agree please get the work done elsewhere if they are saying something different than our technicians. We understand that you may find it fixes the situation and or you may still need the other part we put on your repair order. I hope the ignition does fix your situation. You also see on the repair order a few other items were diagnosed.

I will tell you I called you myself yesterday. I called the number [redacted] gave me and the phone rang and went to a voice message that said phone was not set up and hung up on me? Is that the case and or did I call the wrong number? I am sorry you had to contact Revdex.com instead of calling us back if I did not call you and I would have confirmed the message and number with you right then.

What our team is saying to you if a customer brings their own diagnosis for a repair they sign off that we are not responsible for the repair if it does not fix the problem. I have been told you said you would just stop payment if we did the work and it did not correct the situation. With that being said I believe our manager said the right response and that is we cannot work on your car. Again I was not there to hear the conversation.

We wish you well with the repair and hope that the ignition fixes the situation. Maybe that is what is causing the code and or failure the technician saw but you may find that both the ignition and tis module needs to be repaired. I hope I have used all the right language as I am not a technician but I have read off the repair order. We do expect full payment for the diagnoses you refer to because we provided the services you asked us to perform and did a very clear explanation for each of the issues.

Thank you

General Manager

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Apology with justification is never acceptable when dealing with customer services. Either you your apologizing or you're not. So I will just take my car to another corporation from now on.

Regards,

Check fields!

Write a review of Haley Buick GMC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Haley Buick GMC Rating

Overall satisfaction rating

Description: Auto Dealers - New Cars, Auto Repair & Service, Auto Dealers - Used Cars, New Car Dealers (NAICS: 441110)

Address: 9831 Midlothian Tpke, N Chesterfld, Virginia, United States, 23235

Phone:

Show more...

Web:

This website was reported to be associated with Haley Buick GMC.



Add contact information for Haley Buick GMC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated