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Haley Chevrolet GMC (Haley Auto Group)

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Reviews Haley Chevrolet GMC (Haley Auto Group)

Haley Chevrolet GMC (Haley Auto Group) Reviews (4)

Review: I ordered a fuel pipe from this business on the telephone Thursday, November 14, 2013. I asked the employee if my father could pick up the part the next day, when the part was shipped to the store. My father then picked up the fuel pipe on Friday, November 15, 2013. My father stated there were two clear bags around both ends of the fuel pipe. The fuel pipe is approximately four feet. My father brought the pipe to his residence and placed it in his barn until we could work on my vehicle. That Saturday it rained, so we did not start on the car until Sunday. On Sunday morning, my father went to take the bags off the ends, when he noticed a kink in the fuel line. My father then called [redacted], but they were closed. On Monday, November 18th, my father brought the fuel line back to the business, where he spoke with [redacted], the [redacted] of the parts department. My father showed [redacted] the kink in the fuel pipe, where [redacted] stated that was not good. My father then stated that he purchased the item this way. My father then stated that [redacted] said that part did not leave the business like this, because it was inspected. [redacted] then told my father he should have inspected the part before leaving the business on Friday, November 15th. My father then said [redacted] had offered to sell us the same part for dealer's cost at ninety six dollars. My father then told [redacted] that the kink was under the bag that was keeping moisture out. [redacted] then stated, “what bags?” My father then left the business irritated. I then called the business a couple hours after my father left, and spoke with [redacted]. I then asked [redacted] about how we could resolve this situation, where [redacted] again offered the same product for dealer's cost. I then advised [redacted] that the product we purchased was defective, where he stated the product was inspected by him in the early morning of Friday, November 15th. I then asked [redacted] if they could have made a mistake, where [redacted] stated they do make mistakes and will continue to make mistakes as a business. I then asked [redacted] if there was any proof that the part was inspected, but I did not get an answer. [redacted] then explained to me that immediately getting products from outside sources, they send a confirmation to the outside sources, making the product theirs. [redacted] continued to explain that once the confirmation is sent, they cannot send products back to the separate company. Meaning, the product he sold me cannot be returned to the GMC company that sold the part to him because he has already sent a confirmation. On Wednesday, November 20th, I called the GMC dealership where [redacted] ordered this part from. I spoke with the parts [redacted], where he contacted [redacted] to attempt a resolution. The [redacted] stated he was unable to help in this situation, because the part was owned by [redacted] once they bought it. I then contacted the [redacted], [redacted]. I was advised by his assistant that he was on vacation until November 21st. I left a voicemail for [redacted], explaining the situation. I asked [redacted] to call my cell phone. I was not contacted by [redacted].Desired Settlement: The business has a responsibility to either refund my money or replace the part. This part was $135.12. The main reason they would not give me a refund is because my father did not inspect the part. Yet, If I had my fiancé, who knows nothing about cars, picks the part up, how would she know how to inspect it.

Business

Response:

The part that was ordered for this customer was received and inspected on 11/15/13. There were no issues found with the condition of the part at that time. Therefore the customer was contacted and advised that he could pick up his part at anytime during our operating hours.

Review: On July 5th of 2012, I purchased a [redacted] from Capital. At the time, I also signed for and purchased an Easy Care-Total Care extended warranty. On July 7, 2014, I contacted Capital because I was having trouble with the malfunction light of my truck. I was told to take my vehicle to a [redacted] dealer, as this particular location was not one. On July 14, I took my truck back to the [redacted] in [redacted] due to continued problems. After checking my vehicle, they determined the problem was something major and would require repair. I made them aware of my extended warranty and provided them with the warranty so they could make the repairs. I was called back and told that the warranty company said my needed repairs were not covered by the warranty and that they warranty I signed for was not the warranty the company had me listed as having. I called Easy Care and they advised me this was an issue with the dealership who sold me the warranty because they filed it as a Stated Care warranty instead of the Total Care warranty that I signed for.

I called Capital, now [redacted] and spoke with the salesman who sold me my vehicle [redacted]. He told me that he would go check the files and get back to me. When he called me back, he told me that the paper work he saw had me signature for a stated care warranty. I immediately informed him that I had signed for and received information for a total care warranty. He informed me that the girl who handled the warranty information may have changed it after I left their dealership,but that she no longer worked for them. He said he would do some more checking and get back to me. He called back once to ask where my vehicle was and never called me back again.

On July 18, after hearing nothing back, I again called Capital to find out what was being done about my forged signature and my warranty. [redacted] informed me that "they had fixed the problem for me and that his managers told him not to speak with me anymore and that they would be taking care of it." He whispered said he understood my concern and that he's not sure how my signature got on another paper or how it was filled wrong. After hanging up with [redacted], I called Easy Care to see if the change had been made to my warranty. I was told that it was still filed as a Stated Care warranty and that there was nothing showing on their records that [redacted] had contacted them concerning the issue.

As of today, July 30, I have yet to be contacted by the management at [redacted] concerning this issue. Meanwhile they received payment for a warranty that I am not able to use.Desired Settlement: I would like the issue of this warranty corrected to reflect the warranty that I signed and paid for. I would also like an explanation for how my signature ended up on a legal document that I did not sign. Also, I think I am due an explanation as to why they have not contacted me and told their salesman not to speak with me anymore. This is really bad business practice.

Business

Response:

Review: As per my rights under the contract under which I purchased my vehicle on 7/23/15, I requested a cancellation of the "New Vehicle Extended Service Agreement" as well as the "GAP Addendum" on 7/28/15. I received a call from Mr. Matt [redacted] shortly afterwards confirming the cancellations along with the information that the refunds for the two cancelled services would be promptly issued to the lien holder of my auto loan.

I next spoke to Mr. [redacted] nearly 3 months later and was again assured that the cancellations were processed in a timely manner and that the refunds would take up to 90 days to be issued to the lien holder of my auto loan as per corporate regulations. I was satisfied with this answer and took no further action at the time.

It has now been nearly 7 months since Mr. [redacted] informed me that he processed my cancellation requests, which I have retained copies of, and I am now in a position to pay my auto loan in full but cannot do so with the refunds that this business owes my lien holder remaining outstanding at this time. Prior to this complaint, I had sent Mr. [redacted] an email asking for a status update on 1/27/16 so as to have his answer in writing and upon receiving no response from him, I then sent an email on the matter to the general manager, Mr. Chuck [redacted], on 2/11/16. I have also received no response from him and am deeply troubled by this business's lack of customer service and general business practices.Desired Settlement: I wish for this business to comply with the cancellation requests I had sent in writing pursuant to the contract under which I purchased my vehicle from them and I wish for them to do so immediately as several months have passed since I was assured by Mr. [redacted] that this matter would be taken care of and refunds issued to my lien holder. These refunds should be issued to my lien holder as soon as possible as this business is now costing me undue interest charges that I will seek legal reparations for if need be should this complaint not be settled in a timely fashion.

Business

Response:

I am investigating the details of this customer's complaint and will certainly rectify any issues promptly. I have requested documentation from our corporate office and I will provide an update as soon as it is available. Additionally, I do not have any record of receiving an e-mail from this customer.My apologies for any inconvenience and rest assured the matter will be handled quickly.Regards,Chuck [redacted]General ManagerHaley Chevrolet

Review: Bought new [redacted]. Required perfect paint, no scratches. Car transferred from other dealer b/c I was discouraged from buying factory direct. My condition was "no scratches" b/c I am "very particular". Dealer transported car by driving from "the beach". Damage to rear bumper was pointed out, at night. Hard to see. Next day saw scratches fr/rear bumpers, pass qtr, dr qtr, paint overspray on pass rear bumper. Dealer gave me car in damaged condition with promis to repair. No call for f/u, as promised. I followed up. They had detail guy put touch up pain in bumper defect instead of re-paint. Then burned buffer marks into clear coat all over car. Dealer agreed to send to their body shop. Body shop took 5 days to repair buff marks and promised to remove and re-paint rear bumper. Ugly swirl marks on every side of car, resurfaced days after body shop pick up. Body shop did not re-paint rear bump, instead did better touch up job - dirt in paint and same scratches under t/lamp. Body shop owned by Haley, as well as dealer. Body shop refused to give me a copy of estimate. Dealer said to take to body shop for problems. However, both the salesman and the body shop lied about the services they did/would provide. This 42K Black [redacted] has a ruined finish with clear coat missing in some places. The car is unacceptable as the looks of the car are about 50% of the value of owning this type of car. Body shop and employees of dealer say it is my fault b/c I have a black car and I should have bought a silver Camaro. The employees at dealer said this many times. Now their detailer ruined the finish and the body shop was not able to get the swirl marks out. I am not talking about fine scratches. These swirls can be seen far away, when the sun shines directly on that side...whichever side the sun shines on - they all show swirl marks and lines from the buffer. Body shop put compound over repairs and maybe that came off during a wash? I have never buffed this car and it has never been through a car wash!Desired Settlement: Replacement from factory or refund of purchase price. Vehicle is worth much less than a new camaro, which is what I paid for.

Business

Response:

It is my understanding that the vehicle referenced in this complaint was sent to our body shop with instructions to repair any paint issues found to the best of their ability. I was told that the customer picked up the vehicle after it was repaired and tok delvery without any further complaint at that time. According to the body shop manager the customer did not mention any other issues at that time. As for receiving a copy of the estimate, since there was no charge whatsoever to the customer so there was no need for an estimate to be completed.We are certainly willing to have our service manager and the body shop manager meet with the customer at the body shop to determine if more work needs to be done to repair any damage that may be found. If we find that the vehcile needs further paint and or body work we will be happy to take care of it.I respectfully dispute the claim of a 50% value reduction mentioned and we are willing to work with the customer to try and rectify the situation.Any determination of a vehicle re-purchase must be arbitrated by General Motors so if the customer wants to pursue that further we will have to have a represenatative from GM get involved and begin that process. If that avenue is taken the customer will deal with GM directly not with our Dealership.In closing, on behalf of the Haley Auto Group, I appologize for any inconvenience caused to the customer and we will do all we can to resolve the matter.Sincerely,[redacted]General ManagerHaley Chevrolet GMC

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Description: Auto Dealers - New Cars, Auto Electric Equipment, Auto Radios & Stereos - Sales & Repair, Heaters - Automotive, Auto Body Repair & Painting, Auto Customizing, Auto Diagnostic Service, Auto Electric Service, Auto Hand & Foot Controls, Auto Inspection Stations, Auto Renting & Leasing, Auto Repair & Service, Brake Service, Glass - Plate and Window, Lubricating Service - Automotive, Radiators - Automotive, Road Service - Automotive, Rustproofing & Undercoating - Auto, Transmissions - Automobile, Auto Services, Auto Repair & Service - Equipment & Supplies, Towing - Automotive, Auto Dealers - Used Cars, Auto & Truck Brokers, Auto Air Conditioning Equipment, Auto Bumpers, Guards & Grilles, Auto Floor Coverings, Auto Air Conditioning, Alternators & Generators - Auto Repair, Auto Paintless Dent Repair, Wheel Alignment, Frame & Axle Service - Auto, Auto Listing Service, Auto Lube & Oil - Mobile, Auto Dealers - Hybrid Vehicles, Auto Service Contract Companies, Auto Boosting Services, Consultants - Automobile Purchase, Auto Headlight Restoration, Auto Repair & Service - Airbags, Auto Services - Oil & Lube, Auto Repair - Suspension, Auto Alarms & Security Systems, Auto Dealers - Custom Design & Replica, New Car Dealers (NAICS: 441110)

Address: 2624 Anderson Hwy, Powhatan, Virginia, United States, 23139

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