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Haley Toyota Certified Center Collision Center

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Reviews Haley Toyota Certified Center Collision Center

Haley Toyota Certified Center Collision Center Reviews (3)

Review: Went to dealership to "claim" a prize. Was given a fake gold coin.. I. Asked if it was real and I was told it was worth $50. Its fake. They insisted on getting and keeping my mailer/ flyer so I can't go back to the fine print but when I did have it it said the coin had a value.of $50 when it has no value. When I called to complain I was treated rudely and dismissedDesired Settlement: The mailer said it had a value of $50 and it does not and never did. I want a coin worth $50 or $50 dollars

Business

Response:

Good Afternoon [redacted],

We are currently running a used car promotion that includes an opportunity for a customer to scratch off a ticket once they have come into the store for a chance to win a wide range of prizes. All of the details of the promotion and sales event are listed on the mailer including no purchase is necessary to enter. All customers that come in and register for the event get an opportunity to scratch off a ticket to win a prize. All customers that participate in the scratch off and do not win a prize are given a consolation gift of a buffalo tribute coin. We spoke with [redacted] while at the store and tried to explain these details. We apologize for any confusion there may still be. In effort to attain [redacted] satisfaction we are willing to offer a goodwill gesture of fuel for her time and the trip she made into the store. Every scratch off ticket has potential to win one of the large prizes as each ticket includes the matching 6 keys if those 6 boxes are the ones scratched.

We hope this helps clarifies any uncertain detail and resolves any concern [redacted] may have. Please let us know if any additional information is needed. Have a great afternoon.

Sincerely,

[redacted]

[redacted]

Review: I brought my [redacted] in to be worked on for a sunroof that was stuck open while it was raining. I brought the car in at 1:30P on Monday and was told it would be fixed by the end of the day. It was not. After several calls the next day they finally looked it only to tell me that the whole assembly needed to be replaced. I made it clear to them when I dropped it off that I only needed the sunroof closed. I was told that they could not. I was told several times by John Haley that they couldn't do anything other than replace the whole unit.

I tested the motor (the most expensive part to fix) prior to bringing it to them, but it worked perfectly. My assessment while diagnosing the issue myself was that a gear was stuck in place and needed to be replaced or oiled.

After being told they had done everything they could I paid for my diagnostic fee and left with plans to bring it to another dealership for a second opinion. On my way home, I tried the close button again hoping it would work and it began closing. I tried a second time and the sunroof closed perfectly.

I was frustrated that I was being forced to buy something I did not need. I called General Manager Allen Wines the next day to explain the problem, but was greeted by a cold, rude response and no willingness to address my complaint. He placed the blame on me and accepted no responsibility or an offer to help.Desired Settlement: When I dropped off my vehicle, I asked them to close my sunroof...nothing more. They did not, but by some miracle I could. Nothing was diagnosed or fixed. I want my diagnostic fee refunded.

Business

Response:

Thank you in advance for your efforts to provide a resolution to this concern. The customer brought his vehicle in for us to diagnose the issue with the sunroof not closing and preauthorized the $65.00 when dropping of the vehicle. Customer had attempted to self-diagnose the issue prior to bring it in. We are happy to hear the customer was able to finally get the sunroof to close by simply pressing the button a couple more times which ultimately can be explained by the actions taken by our service technician that worked on the vehicle. Prior to bringing it in for us to complete the diagnostic, the customer admitted he attempted many times to close the roof without any luck. By the time it was brought into us the overhead console was dangling from the roof from some of the steps the customer took trying to diagnose the issue. Our technician discovered the issue is in the plastic guides and cables on the sunroof track causing the glass to bind and lock into place when trying to slide. When the glass binds continuing to hit the sunroof switch causes the motor to grind and the grinding sound is the gear stripping inside the sunroof motor itself. Due to the issue with the guides and cables of the track assembly and witnessing the grinding from the motor the technician made the recommendation of replacing the assembly with a used unit (best economical answer) to include the track assembly and sunroof motor. The technician worked with the vehicle for nearly an hour diagnosing and attempting to get it closed. He unbolted the sunroof motor so the glass could be manually operated. He shifted the track assembly, pried against the glass and pulled the cables attempting to close the glass. Having no instant success he reattached what he had disconnected and made the recommendation for replacement. Customer declined said repairs. Again, we are happy to hear the glass closed on its own knowingly from the efforts made by our technician to finally get it freed up. We strongly recommend, now that the roof is closed to not use it as it is still in need of repairs. I hope this information provides satisfaction and resolve to the customers concern.

Review: I bought my [redacted] in Feb 2013. The car was only 3 years old and I believe that it had come to from North Carolina. I had a great experience with the sales man and the finance person but when it came to the service department things turned for the worse. I bought the car at about 29,300. I received my first oil change and tired rotation at 10,000 miles. I took it back to the dealership and I let them know that I needed to get an oil change and tire rotation. The service person [redacted] told me that they could not rotate my tires because I needed new tires. I asked how is that possible because I only have had the car 10,000 miles. He said well you can wait awhile and I asked how long is awhile and he said well about November or so. This was in July. I went to get the dealership to show me how to turn the maintenance light off and [redacted] said " you really need new tires because they look awful" I said you were the one that said 5,000 miles ago that it was not urgent but now you are telling me otherwise. I went to [redacted] and I just asked the guy do you mind coming to look at my tires for me. He went outside I never told him what was wrong and he said all 4 of your tires are bald, I wouldn't even put a chid in this car. The driver front steel was showing, the passenger front the rubber was peeling away from the middle of the tire. In his opinion the tires had been replaced and old tires had been placed on the car before I bought it. I spent $500 in new tires and when I called the GM of the dealership [redacted] he basically said " what do you want me to do for you, you went somewhere else". I thought the way that he was speaking to me was extremely rude and at the end of the conversation he says if you would have come here to get your tires we could have helped you but since you didn't we aren't doing anything. Simply rude in my opinion for a "GM" to speak to a customer like that. Then I called [redacted] and they took a claim, the dealership called me back and the lady says well we still can't do anything for you and I told her I just feel as though you all took me for a ride just to get a car off the lot and I would never return and I will never recommend you all. She said ok like she didn't care. This has to be one of the worse experiences of my life and I will never return to that dealership because of the attitudes of the upper management.Desired Settlement: I believe that 6 free oil changes and tire rotations should cover the cost of my tires and all the extras that I have had to go through. I want this on the VIN number and not at that dealership because I do not trust that their work would be good. I believe they would do something to my car because of the complaints

Business

Response:

Dear [redacted],

[redacted] bought her [redacted] from our dealership in February of this year. It was inspected in our service department December 2012

when it had 28,869 miles and at that time the vehicle had 7/32 tread remaining on the tires. We performed a complete 4 wheel alignment, a tire rotation and balance, replace engine and in cabin air filters, resurfaced the front brake rotors and changed the engine oil to complete the items that would be due at 30,000 miles for the purchasing customer. [redacted] purchased the vehicle from us in February of this year with 30,232 miles on it at that time. She returned for service for the first time on 07-15-13 with 39,300 miles and at that time we indicated on her paper work the tires were measuring 6/32 and below. I am not sure of the most recent date [redacted] came in because there was not a repair order written but due to the vehicles maintenance light being illuminated and needing to be reset I know that it had been at minimum another 5,000 miles. On this day it appears as if the only thing that was performed was a reset of the maintenance light by one of our customer service associates. A technician did not get the opportunity to properly measure the tires to provide an accurate measure of remaining tread. With that said, if we had mentioned tires to [redacted] that day the tires could possibly have been as much as 4/32 because we try to prepare our customers when tires will be needed in the near future to help them plan for the expense. When [redacted] made contact with me she had already replaced at least 2 of the tires at [redacted]. My comment was the tires were no longer available for me to view and form a clear understanding of condition. After further checking details on the vehicle’s history

I realized that even though it had only been since February that the vehicle was purchased but the vehicle had been driven more than 15,000 miles (in excess of the average annual mileage driven by most). This puts the vehicle now at over 45,000 miles on the original set of tires and is well within the normal range of replacement. We would have liked to offer assistance by extending a discount off the price of tires for [redacted] even providing the mounting and balancing at no charge but the tires had already been replaced. We will be happy to extend the same offer at our facility on the remaining two tires when the need for replacement arrives. For [redacted] complete satisfaction we will offer to check and make adjustments to her alignment as needed to ensure that the new tires she has purchased from [redacted] do not start their lives with uneven tread wear to maximize the mileage she’s able to get out of them.

We Sincerely hope this helps.

Respectfully,

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Description: Auto Dealers - Used Cars, Used Car Dealers (NAICS: 441120)

Address: 8301 Midlothian Tpke, Richmond, Virginia, United States, 23235

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