Hali Boyz Mexican American Grill

April 6th, 2017Dear [redacted] ,Thank you for trying the Telikin computerWe are sorry to hear it did not work for youWe do have almost 70,happy customers, but we understand that the Telikin computer may not meet everyone's needsSpecifically, the computer was not built for the blind It was built for most seniors that have reduced vision and it uses larger, more clear fonts on the displaysIn response to your complaint, here is my feedback:1) We always offer a 60-day money back guaranteeIf the computer did not meet your needs, you could have returned it for a full refund when you initially purchased it years ago.2) We also have a larger and clearer display modelThe 22"computerIt is not only larger but it is more clear because it uses a capacitive touch screen display.3) We get many complements on our support staffI usually get two to three letters a week thanking the staff for their helpThey go out of their way to help customers however, cannot change the computer to do something that was not designed to do.4) We can offer you an exchange for a 20" computer that has an HDMI outputThis is not a new computer but a used computer in exchange for your used computerThe HDMI output can be connected to a large screen TVYou can purchase a 40" large screen TV for less than $from [redacted] .This might be a better solution but I cannot guarantee it will workI do not know the extent of your vision impairment, I am not a doctor and we are not in the business of building systems for the blindI hope this can help you.Fred ACEO

We have contacted the customer who filed the complaintWe have come to an mutual agreement with the customer on the issue, and we feel that the issue has been resolved.Please inform the customer that they can contact us further if they feel the issue has not been fully resolved.Sincerely,Venture
Systems

June 9, 2017Dear *** ***,• We have determined that the computer was not hacked and that there is no virus or spyware on it.• The Telikin computer uses a ***-based Operating System not ***.• Since the Telikin computer does not use a *** Operating System, *** Support is not
able to access or affect the computer.• We highly recommend that the customer contact their credit card company to dispute the trans- action.We appreciate the opportunity to respond to this customer’s complaintWe have reviewed the written complaint provided by the Revdex.com serving Metro Washington DC & Eastern Pennsylvania, which was submitted on June 4, and received by us on June 5, 2017.First, with regards to the protection on the Telikin computerThe computer uses a ***-based protected operating system, which prevents the downloading of viruses, spyware, malware, or hacksHowever, what the customer experienced was not hacking but instead a scam popupScams like this often disguise themselves as advertisements or news stories and when clicked on they bring up a popup claiming that the computer is hacked and any information on the computer will be lost or stolen if the computer is shut down unless the user calls the phone number providedNone of the claims of the popup are true and the reason that they stress not shutting down the computer is because they are fully aware that that will make the popup go away and they will not be able to get the user’s credit card information, which is ultimately their goalThey also regularly claim to be *** as most computer use a *** operating system, but the Telikin, as stated before, does notThese types of scams are becoming more and more prevalent on the internet and while they are irritating to come across, no amount of anti-virus protection can prevent them from appearing as they are built into a website and not a hack or virus.As the customer stated in this complaint, he did call our customer support line and speak with an agent about this and asked to have a supervisor call him over the weekend, which we didBoth the support agent and supervisor attempted to explain to the customer that he did not speak with *** and that he was scammedThey assured him that his computer was not hacked and that scam popups like this can occur on any computer, not just the TelikinThe supervisor even did a *** search of the phone number that the customer had called when he thought he was calling ***, and the results confirmed that the phone number was a known scam phone numberThe supervisor asked the customer if he had called his credit card company to dispute the charge, but the customer said he did not.At this point, we offer the customer our sincerest sympathies that he was a victim of this type of scam, but there is nothing wrong with the computer so we cannot compensate the customer for the money that he paid to these scammersWe highly recommend that the customer call his credit card company and dispute the charge so that he can be reimbursed.I have included a screen shot of the call logs of both the support agent and supervisor, screen shot showing the *** search results related to the phone number the customer called, and a screen shot of ***’s website that acknowledges that these scams are common and that *** is investigating them.We hope that this information will help resolve this disputePlease let me know if there are any further questions or concerns.Sincerely,Jeffrey BTechnical Operations Lead

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Please be advised that I received Telikin`s reply to my complaint and that I reject it I contacted my credit card company per Telikin`s suggestion and my own volition and was told that Amazon doies not reimburse in situations such as this ( Expained in detail my situation).Please re-open my case It is my considered opinion thatTelikin bears responsibility here in that they assured me that I would have "no problems" with regard to computer invasion of any kind Scam ppossibilities were not ever mentioned as an exception to what I was told From my perspective, this is and was advertising and a deception on Telikin`s part Regards,
*** ***

April 6th, 2017Dear [redacted],Thank you for trying the Telikin computer. We are sorry to hear it did not work for you. We do have almost 70,000 happy customers, but we understand that the Telikin computer may not meet everyone's needs. Specifically, the computer was not built for the blind....

It was built for most seniors that have reduced vision and it uses larger, more clear fonts on the displays. In response to your complaint, here is my feedback:1) We always offer a 60-day money back guarantee. If the computer did not meet your needs, you could have returned it for a full refund when you initially purchased it 2 years ago.2) We also have a larger and clearer display model. The 22"computer. It is not only larger but it is more clear because it uses a capacitive touch screen display.3) We get many complements on our support staff. I usually get two to three letters a week thanking the staff for their help. They go out of their way to help customers however, cannot change the computer to do something that was not designed to do.4) We can offer you an exchange for a 20" computer that has an HDMI output. This is not a new computer but a used computer in exchange for your used computer. The HDMI output can be connected to a large screen TV. You can purchase a 40" large screen TV for less than $300 from [redacted].This might be a better solution but I cannot guarantee it will work. I do not know the extent of your vision impairment, I am not a doctor and we are not in the business of building systems for the blind. I hope this can help you.Fred ACEO

From: Cindy G[redacted]. Dba/ Telikin
[redacted]
Hatfield, PA [redacted]
To: [redacted]
Revdex.com serving Metro Washington DC
& Eastern Pennsylvania
Revdex.com serving Northern Indiana
[redacted]
Fort Wayne, IN [redacted]
Date: November
4th,
Re: [redacted] Complaint ID [redacted]
We appreciate the opportunity to respond to this
complaint. We received notice of this
complaint from the Revdex.com on November 4th, 2015.
There was a delay receiving the complaint due to an internal employee
leaving our company
As outlined in the Revdex.com submission, [redacted] was being
charged $for monthly Internet usage on the dates of 8/15/2015, 9/15/2015,
and 10/15/This $cost covers 3GB of cellular data usage per month. The reason for these charges was that [redacted]
never sent the hotspot back after indicating her desire to cancel the service
on 7-6-2015. She was instructed to send
the hotspot back on this date so that further billing could be ceased, as is
recorded in the call log of this same date which was entered by the support
agent she spoke with
We suggested that [redacted] cancel was consistently going
over the 3GB Data usage limit due to the fact that she was watching
movies. This excessive usage incurs
overage charges that we (venture systems) are billed for. We chose to make an exception and not forward
these costs to the customer
We have concluded that [redacted] did not understand that we
needed to receive back the Hot Spot before we could cancel all billings
In order to keep the customer happy, even though it was a
monetary loss to [redacted] we refunded all of the V/internet charges
back to the customer on 10/21/2015, as noted in a call log of the same date
below by Jared L(manager), and verified in the [redacted] refund confirmations
included with this response
The following pages include records of our Support Logs
regarding [redacted]'s call historyThis begins with the most recent history
followed by all call logs since her purchase of our "Vinternet" service. Also included are the [redacted] refund
confirmations for charges on 8/15/2015, 9/15/2015, and 10/15/
If you have any further questions you may contact me
directly
Cindy G[redacted]
Office Manager, Telikin
Phone: 267-954-
[redacted]@telikin.com
www.telikin.com
date
info
comment
2015-10-
13:12:
billing
by [redacted]
BILLING:
Called to ask if we refunded her Vpayments - yes
2015-10-
17:25:
billing
by [redacted]
Billing:
Refunded VInternet Payments due to Revdex.com complaint
2015-10-
17:12:
billing
by [redacted]
BILLING:
customer called to cancel VIP
2015-10-
14:19:
billing
by [redacted]
Billing:
* Customer was charged for Vfrom 07/15/to 10/15/
* She never sent the hotspot back, and our policy then was not to cancel V
internet until we have received the hotspot
* I explicitly explained to her on 07/05/that if she did not send the
hotspot back that she would continue to be billed starting from 07/14/She
says that nobody told her this, that I never told her this, and repeated this
multiple timesThe call became somewhat heated
* She will ship the hotspot back to our address and include her order number
+ name on a piece of paper in the box with the hotspotI will email the
Warehouse letting them know this is a returnIt sounds like she had the
return shipping label intended for the computer and was planning on using
that, but I explained that she should ship it via her own methods and
hopefully she complies
* Since our Vcancellation policy now allows us to cancel the service before
we receive the hotspot, [redacted] cancelled further billing
* She threatened us with the Revdex.com, etcand terminated the
call
2015-07-
10:45:
billing
by admin
Requested
VInternet suspension due to excessive data usage4.10GB out of 3GB
2015-07-
10:44:
billing
by admin
Requested
VInternet suspension due to excessive data usage4.10GB out of 3GB
2015-07-
10:43:
billing
by admin
Requested
VInternet suspension due to excessive data usage4.10GB out of 3GB
2015-07-
19:57:
billing
by [redacted]
Billing:
called to verify address to send back the hotspot
2015-07-
10:44:
billing
by admin
Requested
VInternet suspension due to excessive data usage4.10GB out of 3GB
2015-07-
10:44:
billing
by admin
Requested
VInternet suspension due to excessive data usage4.10GB out of 3GB
2015-07-
10:44:
billing
by admin
Requested
VInternet suspension due to excessive data usage4.10GB out of 3GB
2015-07-
10:44:
billing
by admin
Requested
VInternet suspension due to excessive data usage3.96GB out of 3GB
2015-07-
09:58:
issue - 3rd party- Network - Hotspot
by [redacted]
ISSUE: Called to cancel Vinterent
SOLUTION: Gave her the address to send back the hotspot, sending OPs ticking
to [redacted] to cancel it
2015-07-
18:20:
billing
by [redacted]
Billing:
* Customer is not online due to going over her 3GB limit for the Vinternet
This happened because she watched a few movies
* I recommended if she plans on watching lots of movies that she cancel our
internet and sign up with a local broadband provider that doesn't have to cap
her dataI also explained she can purchase additional data, which she
doesn't want to do
* She seemed pretty dissatisfied and is thinking of returning the computer
Since it seems like her only issues are with our internet I tried to convince
her I think that she'll be fine when she gets a different internet provider
* She will call Verizon for service and cancel our service when she's sure
* How long is left in her trial? Until 08/08/
* When will she be billed for Vagain if she doesn't cancel? Looks like
07/14/
2015-07-
18:03:
issue - 3rd party- Network - Hotspot
by [redacted]
ISSUE: Internet not connected
RES: She is over her data limitShe hung up before I could explain
2015-07-
10:43:
billing
by admin
Requested
VInternet suspension due to excessive data usage3.96GB out of 3GB
2015-07-
11:47:
billing
by admin
Requested
VInternet suspension due to excessive data usage3.96GB out of 3GB
2015-07-
10:43:
billing
by admin
Requested
VInternet suspension due to excessive data usage3.96GB out of 3GB
2015-07-
10:45:
billing
by admin
Requested
VInternet suspension due to excessive data usage3.96GB out of 3GB
2015-07-
10:44:
billing
by admin
Requested
VInternet suspension due to excessive data usage3.96GB out of 3GB
2015-06-
15:39:
issue
- hardware- Network - Hotspot
by [redacted]
ISSUE:
Customer lost connection to her VHotspot
RESOLUTION: Power cycled the hotspotThe computer automatically connected to
the hotspot again and we were then able to browse the web again
2015-06-
19:33:
setup
by [redacted]
Setup:
VInternet
Res: I walked her through tethering it then disconnecting and making sure it
is connected wirelessI then had her move it to a window outlet and made
sure she can still visit a websiteI was able to remote in and she was able
to get to a website!
[redacted] Transaction Details
Original
Transaction
Date
Type
Status
Details
Gross
Fee
Net
Aug 15,
Payment From [redacted]
RefundedYou have
refunded this payment in full
Details
$USD
-$USD
$USD
Sent to:
[redacted]
Total amount:
-$USD
Original
Transaction
Date
Type
Status
Details
Gross
Fee
Net
Sep 15,
Payment From [redacted]
RefundedYou have
refunded this payment in full
Details
$USD
-$USD
$USD
Sent to:
[redacted]
Total amount:
-$USD
Original
Transaction
Date
Type
Status
Details
Gross
Fee
Net
Oct
15,
Payment
From [redacted]
RefundedYou have
refunded this payment in full
Details
$USD
-$USD
$USD
Sent to:
[redacted]
Total amount:
-$USD
10/3/

January
7, 2016We at [redacted] [redacted] appreciate the opportunity to
respond to this complaint.  We have
reviewed the written complaint provided by the Revdex.com serving Northern Indiana
dated January 7th, 2016.  We received
notice of this complaint from the Revdex.com on January 7th, 2016.First,...

we would like to apologize sincerely for the accidental
delay of this customer’s refund for the returned Telikin Computer.  We take very seriously our Company’s image
and reputation, and highly value each and every customer that we do business
with.  This was due to an issue with our
return processing system, which we have since corrected.We did receive communication from the customer (or
someone on their behalf), following up on this matter on January 6th,
2016.  We have corrected the mistake, and
manually submitted the refund to the customer in the amount of $1035.58.  Proof of this refund is included below.Refund (Unique
Transaction ID # [redacted])Related Transaction Date            Type      Status          Details   Gross                        Fee                     Net Jan 6, 2016  Refund  Completed    ... -       $1,035.58 USD **    $22.78
USD      -$1,012.80
USD ** The highlighted amount is what the customer receives.If you have any further questions, you are welcome to
contact me directly.If you have any further questions, you are welcome to
contact me directly.Peter
L.Manager
of Customer Support