Early in July, I received a call from [redacted] stating that her upstairs heat pump was not functioning properly and the company that had been servicing it was unable to fix the problem. So on Tuesday, July 14, the technician found that the compressor was not coming on and installed a...
"hard start" or, booster relay to get the compressor to come on. After which, he checked all the functions and found them to be operating within normal limits. As this was our first time servicing Mrs. [redacted]'s heat pump, she was charged COD in the amount of $152.25 as she stated. Then, on Sunday, five days later she called and said it was not working again. So on Monday, the 20th, we went out and completed a full diagnosis and determined that she needed a new txv. Hyett Refrigeration Inc. gave her a quote, which she accepted. Due to her work schedule, we finally changed the txv on July 29. Unfortunately, unbeknownst to the technician, at some point during this process, a relay either went bad or was bad and when the new txv was installed, the heat pump was still not functioning properly. The technician did go back 2 or 3 times without charging the [redacted]'s, to figure out what else was wrong with her unit. When he figured out it was a bad relay, he replaced it at no additional charge to them. If the original problem was a bad relay, it would have been picked up in the diagnosis on July 20th. However, that diagnosis specifically pinpointed the txv to be causing her failure. So in response, the bill is accurate and true in the amount of $744.00, which is the quote of $650.00 and the initial diagnosis of one hour of labor for $94.00. In regards to the first visit, in which we installed the "hard start" on the compressor, without that we would not have been able to do any type of diagnosis or repair and she would have had to either replace the compressor or the entire unit which would have cost upwards of thousands. As an accredited, good-standing company with the Revdex.com, Hyett Refrigeration stands behind our technicians and do not believe there were any mistakes or unfair charges. And without knowing any prior service history of who installed the unit, when and how often it was serviced, we relied on specific manufacturer's suggested diagnosis and repairs.
Early in July, I received a call from [redacted] stating that her upstairs heat pump was not functioning properly and the company that had been servicing it was unable to fix the problem. So on Tuesday, July 14, the technician found that the compressor was not coming on and installed a...
"hard start" or, booster relay to get the compressor to come on. After which, he checked all the functions and found them to be operating within normal limits. As this was our first time servicing Mrs. [redacted]'s heat pump, she was charged COD in the amount of $152.25 as she stated. Then, on Sunday, five days later she called and said it was not working again. So on Monday, the 20th, we went out and completed a full diagnosis and determined that she needed a new txv. Hyett Refrigeration Inc. gave her a quote, which she accepted. Due to her work schedule, we finally changed the txv on July 29. Unfortunately, unbeknownst to the technician, at some point during this process, a relay either went bad or was bad and when the new txv was installed, the heat pump was still not functioning properly. The technician did go back 2 or 3 times without charging the [redacted]'s, to figure out what else was wrong with her unit. When he figured out it was a bad relay, he replaced it at no additional charge to them. If the original problem was a bad relay, it would have been picked up in the diagnosis on July 20th. However, that diagnosis specifically pinpointed the txv to be causing her failure. So in response, the bill is accurate and true in the amount of $744.00, which is the quote of $650.00 and the initial diagnosis of one hour of labor for $94.00. In regards to the first visit, in which we installed the "hard start" on the compressor, without that we would not have been able to do any type of diagnosis or repair and she would have had to either replace the compressor or the entire unit which would have cost upwards of thousands. As an accredited, good-standing company with the Revdex.com, Hyett Refrigeration stands behind our technicians and do not believe there were any mistakes or unfair charges. And without knowing any prior service history of who installed the unit, when and how often it was serviced, we relied on specific manufacturer's suggested diagnosis and repairs.