Hall Pump Sales & Service Corporation

On Friday the March 17th the complainant came along with the customer and together they inspected the car in questionHaving done that, they did not complain about anything wrong with the car or suggested any improvements they desiredOn their way out, the complainant asked me for an estimate of the repairs doneSince the customer was not the one who had ordered the repairs on the car, I declined to provide him with an estimateHowever, I did politely inform him that he can easily obtain the estimate from his lien holders who happened to be the ones asking for repairs and paying the cost For some reason this simple explanation got the complainant upset and he started using foul language and walked outNetwork would like to reaffirm the quality of our work which is second to none and would appreciate the customer giving us a chance to improve on anything the customer, is not satisfied with Regards, [redacted]

On Friday the March 17th the complainant came along with the customer and together they inspected the car in question. Having done that, they did not complain about anything wrong with the car or suggested any improvements they desired. On their way out, the complainant asked me for an estimate of...

the repairs done. Since the customer was not the one who had ordered the repairs on the car, I declined to provide him with an estimate. However, I did politely inform him that he can easily obtain the estimate from his lien holders who happened to be the ones asking for repairs and paying the cost.  For some reason this simple explanation got the complainant upset and he started using foul language and walked out. Network would like to reaffirm the quality of our work which is second to none and would appreciate the customer giving us a chance to improve on anything the customer, is not satisfied with.  Regards, [redacted]