Empire BlueCross BlueShield has kept my insurance premium since 2/2/without giving me the coverage I have paid forThey promise that they are considering my problem but no one ever calls me backI will stipulate that the genesis of the problem is my own fault, I has days late with my premiumHowever, in my defense, other accounts get a grace period Empire BCBS refuses to honor a grace period for meI have attempted to speak with them several times and have ascertained that my fate rests with the Retention Deptbut no one will allow me to speak with any one in that departmentI have paid for service from 2/1/and they accepted my money without giving me service
Provider customer service for figuring out details on a recoupment for bulk payment received was horrendousRepresentative kept redirecting me to Availty website which was just as uselessIn most cases, when speaking on the phone, you just keep getting reroutedOr minutes into the phone call, it matters what state you're calling fromNightmare
I called to speak to customer service about my monthly automatic withdrawal for billingWhen my call was answered I realized I was NOT speaking to someone from the United States due to her lack of experience and me barely understanding her accentI asked to speak with an American representative and was told I would be transferredSeveral times transferred and a representative never picked upI still have not gotten my questions answered nor can I get thru to anyone It is a real shame to call about my "Obama Care" health insurance and then realize this company outsources employment to other countries to answer my calls/questionsMany Americans need jobs and its sad a company such as Empire Blue- One of the LARGEST health insurance companies has provided employment outside the US, not to mention the poor customer service received as a result of doing so
Empire Blue Cross canceled my health insurance coverage in June without notice and will not reinstate itMy credit card was closed because of fraud and Empire did not receive the automatic payment Empire insists I go through the marketplace to resolve thisThe marketplace should have been notified and knows something went wrong because they were notThe marketplace claims they are not a billing department and cannot reinstate meEmpire says that I have to go through the marketplace because that's how I originally enrolledEmpire states they are waiting for a form from the marketplace so they can proceed and it could take monthsAs of now, I have no health insurance
I am an in-network provider for Empire BCBSOn I completed and faxed a Wform to change my office location, as instructed via telephone with Provider ServicesI waited days for processing, submitted my next claim, and claim was denied, citing discrepancy with addressI called Provider Services to inquire, was informed that my paperwork was completed appropriately, but that there was a typographical error made by the Provider Registry when entering my information in the computerI was informed this issue would be resolved within two weeks, and asked not to submit any more claims until resolution confirmedI have contacted Provider Services a total of nine times, each call lasting 45-minutes, and have been repeatedly informed that this inquiry is still open, with no time frame for resolution or explanation for delayI have continued to see my patients weekly, and currently have thousands of dollars in claims yet to be submittedThough through no fault of my own,
Through the NY Health MarketPlace, I chose Empire BlueCross BlueShield as my health insurance company in For 2016, I chose a different health insurance company through NY Health Marketplace On the Marketplace website, I am enrolled in the new health insurance company's plan There is a Disenrollment Notice and a Cancellation Notice for my old health plan I did not owe money for my plan Despite this, Empire BlueCross BlueShield withdrew money from my bank account in January Different Customer Service representatives responded to each of my complaints to BlueCross BlueShield The representatives claim that I am still on their plan I have told them directly that I am not on that plan and provided copies of the Disenrollment Notice and Cancellation Notice to no avail
This company was a previous insurance of a company I used to work forNow I that I have switched my insurance provider, I get continuous calls a day from this company with solicitation callsI've added my number to the 'Do Not Call' list and they still continue to callIf they do not cease I will be filing a suit against this company for harassment
Empire BlueCross BlueShield has kept my insurance premium since 2/2/without giving me the coverage I have paid forThey promise that they are considering my problem but no one ever calls me backI will stipulate that the genesis of the problem is my own fault, I has days late with my premiumHowever, in my defense, other accounts get a grace period Empire BCBS refuses to honor a grace period for meI have attempted to speak with them several times and have ascertained that my fate rests with the Retention Deptbut no one will allow me to speak with any one in that departmentI have paid for service from 2/1/and they accepted my money without giving me service
Provider customer service for figuring out details on a recoupment for bulk payment received was horrendousRepresentative kept redirecting me to Availty website which was just as uselessIn most cases, when speaking on the phone, you just keep getting reroutedOr minutes into the phone call, it matters what state you're calling fromNightmare
I called to speak to customer service about my monthly automatic withdrawal for billingWhen my call was answered I realized I was NOT speaking to someone from the United States due to her lack of experience and me barely understanding her accentI asked to speak with an American representative and was told I would be transferredSeveral times transferred and a representative never picked upI still have not gotten my questions answered nor can I get thru to anyone It is a real shame to call about my "Obama Care" health insurance and then realize this company outsources employment to other countries to answer my calls/questionsMany Americans need jobs and its sad a company such as Empire Blue- One of the LARGEST health insurance companies has provided employment outside the US, not to mention the poor customer service received as a result of doing so
Empire Blue Cross canceled my health insurance coverage in June without notice and will not reinstate itMy credit card was closed because of fraud and Empire did not receive the automatic payment Empire insists I go through the marketplace to resolve thisThe marketplace should have been notified and knows something went wrong because they were notThe marketplace claims they are not a billing department and cannot reinstate meEmpire says that I have to go through the marketplace because that's how I originally enrolledEmpire states they are waiting for a form from the marketplace so they can proceed and it could take monthsAs of now, I have no health insurance
I am an in-network provider for Empire BCBSOn I completed and faxed a Wform to change my office location, as instructed via telephone with Provider ServicesI waited days for processing, submitted my next claim, and claim was denied, citing discrepancy with addressI called Provider Services to inquire, was informed that my paperwork was completed appropriately, but that there was a typographical error made by the Provider Registry when entering my information in the computerI was informed this issue would be resolved within two weeks, and asked not to submit any more claims until resolution confirmedI have contacted Provider Services a total of nine times, each call lasting 45-minutes, and have been repeatedly informed that this inquiry is still open, with no time frame for resolution or explanation for delayI have continued to see my patients weekly, and currently have thousands of dollars in claims yet to be submittedThough through no fault of my own,
Through the NY Health MarketPlace, I chose Empire BlueCross BlueShield as my health insurance company in For 2016, I chose a different health insurance company through NY Health Marketplace On the Marketplace website, I am enrolled in the new health insurance company's plan There is a Disenrollment Notice and a Cancellation Notice for my old health plan I did not owe money for my plan Despite this, Empire BlueCross BlueShield withdrew money from my bank account in January Different Customer Service representatives responded to each of my complaints to BlueCross BlueShield The representatives claim that I am still on their plan I have told them directly that I am not on that plan and provided copies of the Disenrollment Notice and Cancellation Notice to no avail
This company was a previous insurance of a company I used to work forNow I that I have switched my insurance provider, I get continuous calls a day from this company with solicitation callsI've added my number to the 'Do Not Call' list and they still continue to callIf they do not cease I will be filing a suit against this company for harassment