Hall's Safe

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meAfter speaking with ***, he has been generous enough to make this situation correct and we will be paying for the $part needed

Hall's Safe was contacted *** on 2/27/*** was interested in purchasing a pink safe we had in stockShe agreed the sale and told us she would need to make paymentsSo, we told her that we could do a lay way plan for herWe also told her she needed to pay the full balance of $by the
end of December She agreedOn 3/4/we received a deposit check from her for $We than received another check for $on 10/13/This was the last check we saw in So the first week of January we call and talk to *** and she told us that she had some financial difficultiesShe asked if she could have some more time to pay off the balanceSo we agreed to give her til end of SeptemberWe received a check for $on 1/6/and another for $on 7/20/That is the last of the payments we received in the time period we gave herWe left several messages and received no call backWe had no choice but to sell the safe in We are not in the business to hold safes for people who owe a balance and cannot pay within the terms that we both agreed toThe next time we heard from *** was via voicemail on 4/13/This is quiet a long timeThats over yearsWe told *** the last time we spoke to her, that we would be happy to build another safe for her, but the cost will not be the same due to the increase of materials over the last few yearsWe also told her that we would put all the money she paid would go towards the new safeShe said she would think about and that was the last I heard from her until this complaint was emailed to usNot sure what she wants to do from here, but there will not be any refunds due to herWe will gladly build here another safe and she can pay the difference

I am rejecting this response because:I would like to see the "notice of completion" as I was originally told the safe was not completed and had to be finished. I would also like to know where the $per month storage fees are listed on my contract. As there is nothing stating how much "storage fees" are - so anyone could charge whatever they like, since there is northing in writing that was agreed to??? Also I find it interesting that he wants to charge me storage fees for something he told me he sold my safe OVER a year ago. How do you charge storage fees for something you don't have anymore??? I had sent a previous email asking if they build vault doors - please see previous scan - which if he would have responded - which has been a problem all along - this could have already been resolved. Since I did not receive a response we have already purchased a vault door for the custom home we are building.Again I am requesting a full refund of all monies paid

First off this job was not done through Lightning Wakeboard AccessoriesThis was a job that an employee and the cus***er did on there own after hours to help the owner with the costI have done everything possible to help the cus***erUnfortunately majority of the product is out of warrantyThe
cus***er obviously does not appreciate the help that Lightning has givin, even though Lightning is not responsible for this job I did follow up with the cus***er via a phone call regarding his boat on 6-19-The cus***er agreed to pay for the product that is not under warranty and will write back to Revdex.com that the matter has been resolved and that Lightning Wakeboard Accessories has helped fix this matter in a professional manner Thanks, ***

I am rejecting this response because: Yes - I contacted Halls Safe to purchase a safe. I was NEVER given any date as to when the safe had to be paid in full - in fact I was told I could take as long as I needed - as they would continue to use this safe for a demo at trade shows. As you can see from their contract - there is no date as he is stating that it had to be paid in full by. On 3/4/I mailed a deposit check in the amount of $- not $as their response states. Second payment was mailed on 10/1/13. Third payment was mailed on 1/6/- which was impossible for them to receive on the same date. Fourth payment was mailed on 7/20/- again impossible for them to receive on the same date that I mailed it. No one has ever called me asking for payments - quite the opposite. I have made numerous phone calls asking what the balance due was - no one would ever call me back to let me know. I knew I was going to move - so I was in no rush to pick it up. I figured eventually they would get back to me with the balance due. I only started taking notes as to my phone calls when I realized that there must be a problem on their side. I called on 4/13/17, 5/17/17, 6/13/and 6/22/17. I finally received a return call on 6/22/after sending an email. And I was told there is no pink safe here - we must have sold it - don't know what to tell you. I clearly stated to him that I had made payments and if he sold the safe then he needed to refund my money. He said he would look into it and get back to me, I never received a phone call back or an email back. He NEVER said anything about building me another safeAnd there was never any communication from him after that. After no response whatsoever - I have gone and purchased another safe elsewhere.As you can clearly see from Hall's Safe Company - there was never any terms stated written or verbal.At this point I do not need another safe and would like a full refund of all money paid for a total of $2,245.00. If I do not receive a full refund, I will have no other choice but to take legal action - as my contract clearly does not have an actual payment plan or end date

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meAfter speaking with ***, he has been generous enough to make this situation correct and we will be paying for the $part needed

Hall's Safe is not going to sit here and argue with a customer that we have done everything possible to help the customer financially with the purchase of a safeWe are in the business to make money not sell safes over a few years with no interest and lose moneyWe don't mind helping customersWe offered an interest free payment plan that went on for a couple of yearsThere was still a balance remaining on here safeIt is not our fault if the customer falls into financial difficultiesIt is very interesting that we did not hear from *** from 7/14- 4/If you read just below the signature where *** signedIt talks about the storage feesWe have been nice enough to not charge storage fees while the safe was completed and while she was making paymentsSo realistically there were months of storage fees that would be due at $a monthSo with that being said we would be glad to return the difference of what *** has paid towards her safeWhich would be $2245-$2200=$this is not what we want to do but *** is making us out to be the bad guysUnfortunately we are left to the options belowAttached is the signed document from ***.So the options we are offering to *** are the following:Return the balance of what she paid in minus the storage feeWhich is $Build here the exact safe and she would need to pay the difference.Current price on safe $- paid in deposits $= $1267.71Delivery not included