I called Haller to troubleshoot my central AC which was not getting cold enough ,I thought I'd call a professional company no matter what the cost would be in order to get to the bottom of the problem ,the technician gets to my house and tells me that just for coming to my house the charge is $,if I wanted him to connect his instrument and trouble shoot the unit it would be an additional $,I said fine ,after minutes of troubleshooting he tells me there must be a clog in the system and most likely it is in the small cylinder that distributes the refrigerant to the coil ,I ask him to give me an estimate and he comes up with this crazy story to repair it and an astronomical quote of $,he also advised me that if it was him he would not spend that kind of money on a year old unit and suggested I replace it with a brand new unit for ROUND 5-6K ,at that point I was very suspicious of his intent ,why such a outrages quote for a repair that did not seem like that complicated and required very little in parts ,I a paid the guy $and was back to square one, not being very convinced of his advise ,I proceed to call another technician ,he told me that problem could be in the expansion valve ,I ordered the part for $and it took him hour and 1/to replace it ,charged me $and the unit runs like a swiss watch now a total of $problem solved, and haller's only objective was to sell me a new unit for 6k ,you draw your own conclusions on this company ,based on my experience I would not recommend this company to anyone,a company with very unethical practices
Haller Enterprises was not aware that the customer was without hot water through the month of FebruaryWhen the Haller technician was on-site in January, he noted that the factory relief valve and expansion tank appeared to be leaking but that it was still producing heat and hot water at that timeKnowing that there would be an eventual failure, we encouraged system replacement due to a lack of available repair partsIt is never our intention to leave a customer without heat or hot water and we would have installed a replacement unit immediately had we received approval from the customerDuring regular maintenance, Haller technicians always check for leaks and signs of failureIf there was a leak in the year prior to Haller's visit, it is very likely there would also have been a failure as these units cannot leak for long periods of time without showing signs of malfunctionAlthough it was previously serviced by an [redacted] technician, records indicate that there was no sign of a leak during those regular maintenance visitsUnfortunately, as with most mechanical equipment, not all failures can be predictedIdeally, we would like to see either the manufacturer or the warranty company assist in this replacement as, ultimately, they covered the warranties associated with the installationWe have investigated this option and were offered no assistance from the warranty company and the manufacturer is out of business; after continued research no replacement parts could be locatedIf the customer would like to explore a replacement option, he would qualify for a $System Replacement Rebate due to his status as a One Call Club maintenance customerIn addition, we would be willing to help alleviate the costs by finding the most economical applicationCustomer Focus is a guiding principal at Haller Enterprises and we are willing to work with [redacted] to find a reasonable solution to this problemAlthough we cannot commit to cover all the costs of system replacement, we would be glad to once again schedule a [redacted] to provide a free estimate to replace this system and offer financing and any other rebates and discounts availableOur desire is to serve the customer and find a solution to resolve these concernsIf interested, [redacted] is welcome to contact Haller Enterprises at 888-625-to schedule an estimate so that a resolution can be found
Haller Enterprises, Incstrives to work with our customers when they are experiencing any difficulty with product or installation In this situation, the installed equipment was performing within factory specifications The homeowner’s need for a reduction in humidity, while understandable, was not a result of a defect in product performance or, as was suggested by the third party, an incorrect sizing of the equipmentAir conditioning is designed to control the temperature in a home While dehumidification is a by-product of the air conditioning process, air conditioners are not designed specifically to remove humidity Haller did offer options to install a whole home dehumidifier at a reduced rate to address the customer’s concerns In an effort to satisfy the customer and work with our building partner, we agreed to replace the installed air conditioner with a smaller piece of equipment However, we still maintain that, based on the load calculation for this property, tons of air is necessary to cool the house effectively and the smaller ton is too small to handle cooling during extreme temperatures This could result in performance and repair issuesA document was issued to and signed by the homeowner regarding our concerns with reducing the size of the installed equipmentBecause we did not authorize nor do we agree with the results from the third party Energy Auditor, we did not agree to pay that $invoice We regret that the homeowner is not satisfied with our commitment to a resolution and feel that we have gone above and beyond in our attempt to meet their expectations
On July 22nd, Haller Enterprises contacted [redacted] to resolve the billing issue per the customer’s requestAfter discussing all concerns we came to a mutually agreeable solution to resolve the outstanding invoice It is our standard procedure to quote and communicate necessary repairs before completing them; in this circumstance the actions of the technician fell outside of our protocol and we adjusted the customer’s invoice to reflect this error We always appreciate the opportunity to receive feedback so that we can further improve our customer experience as well as our processWe will utilize this opportunity to coach our technicians and our entire staff the importance of clear communication
[redacted] Roman', serif;">This is in response for customer [redacted] On August we gave an estimate to ** [redacted] as we are a part of the at [redacted] servicers program for [redacted] *** The contract is attached the warranty is years on the Compressor and Coil parts and years on all other parts with one year labor from time of install The install was on August 12th According to our records they never any preventive maintenance done since it was installed We received a call requesting service on April 25th and we told **and *** [redacted] no longer service that area but [redacted] still does and we referred the to call the [redacted] and they would send out the new service provider for that area The warranty is with the manufacture [redacted] not Quality Air or *** [redacted] Quality Air Front Street Quakertown, Pa ###-###-#### ###-###-#### Fax www.qualityair.com
On June 8, 2015, Haller Enterprises installed a minisplit air conditioning system at this customer’s homeOn August 10, 2016, the customer contacted our team due to no air conditioningA technician from Haller Enterprises arrived and found that the blower wheel was clogged with dust and dirt which was not allowing the air conditioning to operate effectivelyAt that time the tech determined that the clogged blower wheel was not a manufacturer or installation issue, but instead a maintenance related issue that may have been caused by either the customer not cleaning the filter enough, or simply caused by the quality of the air in the homeThe technician quoted $to disassemble the indoor unit to clean the blower wheel to resolve the no air conditioning issueThe customer did not approve these repairs on August 10, The technician collected the $diagnostic fee at that timeHaller Enterprises contacted the customer following the above complaint to resolve the issueUpon first conversation with Customer Care Manager on August 11, 2016, an offer was made to return to complete the blower wheel cleaning and a maintenance at a total of $or monthly payment of $per month for months; it was offered to refund the $diagnostic fee if the customer signed up for this maintenance programAt that time the customer wished to speak to spouse and would return call with decisionOn August 15, 2016, Haller Enterprises again contacted customer to discuss resolution and a voicemail was recorded for customerThe customer returned this call and unfortunately the contact at Haller Enterprises was on the phone and missed the callThe customer recorded a voicemail on August 15, 2016, and noted that they had another company resolve the cleaning / maintenance issueIn the voicemail the customer requested the $diagnostic fee be returned to the customerAfter multiple attempts to reach the customer via phone to finalize this concern, Haller Enterprises has refunded the $diagnostic to the customer’s credit card as of August 17,
The customer placed an after-hours service call on a Sunday afternoon, 8/20/ He had no air conditioning at that timeBefore the running the service call, the technician thoroughly explained the after-hours travel / diagnostic fee and communicated that any repairs would be an additional charge beyond the diagnostic / travel fee.Once onsite, the tech found the thermostat for the affected system was already removed and it appears the customer was trying to replace his own thermostat However, the thermostat provided by the customer did not work for his applicationThe tech quoted the price to provide and install a thermostat that would be applicable for this particular systemThe customer declined repairs and refused to pay the agreed upon travel / diagnostic feeThe customer was then billed for the diagnostic fee since it was not collected at the time of serviceOn 9/12/at approximately 3:00pm the customer contacted Haller Enterprises about his concernsThe General Manager of the Service department spoke to the customer about the customer's concerns and explained the quoted feesIn good faith, he chose to waive the diagnostic fee for this call At this time, it is our understanding that the issue has been resolved with the customer
Haller installed equipment for this customer in August Shortly thereafter, the customer experienced an issue with the system At that time, Haller stood behind the product we installed and corrected the issue by replacing his indoor unit with another new piece of equipment Unfortunately, the customer experienced another issue on July 7, Our service technician responded immediately, determined the problem and requested repair parts We were able to find a repair part that would normally have a to 14-day lead time and install that part the next business dayBecause this occurred over the weekend and we were not able to obtain the part until Monday morning, the customer experienced no cooling after the initial charge leaked out In an effort to alleviate the situation, our Service Manager offered to deliver and install window air conditioners for temporary cooling This is an option we normally offer to people who have medical issues and cannot be without air conditioning for more than a short period of time However, given the age of the equipment and in an effort to help the customer as much as possible, our Service Manager felt it was the right thing to do The customer at first accepted and then declined our offer to install the window units on Saturday The necessary repair was completed on Monday and the system was up and running by the end of the day Although we can understand the customer’s frustration, especially with the warmer weather over the weekend, we believe that Haller did respond in a timely fashion, remaining in constant contact with the customer over the weekend, and did offer options to keep the customer comfortable during this process As the customer stated, machines fail which is why they come with warranties Despite the fact that we have no control over a manufacture defect, we stand behind the products we install; making every effort to resolve issues as quickly as possible
On Saturday, July 1st, a Haller Enterprises electrician arrived for a service call at the customer’s homeThe request from the customer noted that several areas of the home did not have electrical powerUpon arrival, the electrician noted that the panel was defective due to pitting and charring on the panel’s buss barDue to the nature of the failure, and the fact that customer did not have power to many areas of the home, an emergency panel replacement was scheduled for Monday, July 3rdOn July 3rd, the electrician replaced the failed panelWhen completing his final tests on the panel, it was determined that there also appeared to be issues with the line supplying power to the panelThe customer then contacted [redacted] electrical utility and [redacted] performed a load test which determined that the underground neutral wire also had a failurePer the [redacted] technician’s instruction, our electrician tapped the ground rod from the neighbor’s home to the customer’s home to provide a safe, temporary solution so that the customer would have full electrical powerThe customer then decided to contact their homeowners association to determine if the association was responsible for the additional underground repairs neededHaller Enterprises offered to provide an estimate to replace the underground wiring if the customer so desiredOn July 5th, at approximately 9:30AM, the customer contacted our Customer Care team to request the failed electrical panelImmediately upon receiving this request, our team contacted the electrician and then our warehouse staff to locate the failed panelUnfortunately, the panel had been received by our warehouse staff with the electrician’s trash early that morning and had been disposed of in our trash compactorWhen it was determined that the panel had been compacted and was irretrievable, the Customer Care Manager called the customer’s home phone number and left a voicemail explaining this at approximately 10:35AMGiven the course of events, and because Haller Enterprises cannot produce the electrical panel to confirm diagnosis, Haller Enterprises has agreed to refund $to the Hall’sThis refund will be processed within the next business days and a refund check will be sent via mail to the customer’s address on file
In response see attached warranty that ** [redacted] provided it states in the 7th paragraph HOW TO OBTAIN WARRANTY PERFORMANCE: You must promptly report any failure covered by this warranty to the installing contractor or the distributor Normally the installing contractor from whom the unit was purchased will be able take the necessary corrective action by obtaining through his air conditioning distributor any replacements parts If the contractor is not available, simply contact any other local contractor handling the manufacture's air conditioning products The name and location of a local contractor can usually be found in your telephone directory or by contacting an air conditioning distributor which carries the manufactures's product If necessary, the following office can advise you of the nearest distributorP.O Box Old Greenwood Road Fort Smith, Arkansas 72917-###-###-#### As I stated before we do not service [redacted] NJanymore if we did we would be more then happy to do the work I am sorry for the issues they are having with the coil but [redacted] who has been servicing the unit is highly qualified to replace the coil as stated in the warranty attached and from the paragraph I typed in above
On November 10, 2008, a [redacted] dehumidifier was installed at this customer’s homeThe unit failed and was replaced July 21, 2009; this replacement was covered by both Haller Enterprises’ one year labor warranty as well as the manufacturer’s year part warranty When it was discovered that the dehumidifier had failed on September 11, 2014, our technician on site was then in contact with our HVAC Service managerAt that time, it was determined that the unit had failed outside of the manufacturer’s year part warranty period; however, due to this second failure within a short time, Haller Enterprises and our supplier offered to replace the unit with a newer [redacted] model at no cost (including no labor cost) to the customer The customer did not feel comfortable installing another [redacted] dehumidifier in their home due to the concerns with the previous unitsAfter discussion with our supplier, Haller Enterprises was able to secure a [redacted] brand dehumidifier in the place of the [redacted] dehumidifier Over the course of the last week, we have been in contact with our customer to resolve this issueAt the time of this writing, the customer is determining whether they will approve this offer to replace their unit with a similar unit from another manufacturerWhen we receive approval from the customer we will then order the unit and install at the customer’s home / [redacted] Style Definitions */
I called Haller to troubleshoot my central AC which was not getting cold enough ,I thought I'd call a professional company no matter what the cost would be in order to get to the bottom of the problem ,the technician gets to my house and tells me that just for coming to my house the charge is $,if I wanted him to connect his instrument and trouble shoot the unit it would be an additional $,I said fine ,after minutes of troubleshooting he tells me there must be a clog in the system and most likely it is in the small cylinder that distributes the refrigerant to the coil ,I ask him to give me an estimate and he comes up with this crazy story to repair it and an astronomical quote of $,he also advised me that if it was him he would not spend that kind of money on a year old unit and suggested I replace it with a brand new unit for ROUND 5-6K ,at that point I was very suspicious of his intent ,why such a outrages quote for a repair that did not seem like that complicated and required very little in parts ,I a paid the guy $and was back to square one, not being very convinced of his advise ,I proceed to call another technician ,he told me that problem could be in the expansion valve ,I ordered the part for $and it took him hour and 1/to replace it ,charged me $and the unit runs like a swiss watch now a total of $problem solved, and haller's only objective was to sell me a new unit for 6k ,you draw your own conclusions on this company ,based on my experience I would not recommend this company to anyone,a company with very unethical practices
Haller Enterprises was not aware that the customer was without hot water through the month of FebruaryWhen the Haller technician was on-site in January, he noted that the factory relief valve and expansion tank appeared to be leaking but that it was still producing heat and hot water at that timeKnowing that there would be an eventual failure, we encouraged system replacement due to a lack of available repair partsIt is never our intention to leave a customer without heat or hot water and we would have installed a replacement unit immediately had we received approval from the customerDuring regular maintenance, Haller technicians always check for leaks and signs of failureIf there was a leak in the year prior to Haller's visit, it is very likely there would also have been a failure as these units cannot leak for long periods of time without showing signs of malfunctionAlthough it was previously serviced by an [redacted] technician, records indicate that there was no sign of a leak during those regular maintenance visitsUnfortunately, as with most mechanical equipment, not all failures can be predictedIdeally, we would like to see either the manufacturer or the warranty company assist in this replacement as, ultimately, they covered the warranties associated with the installationWe have investigated this option and were offered no assistance from the warranty company and the manufacturer is out of business; after continued research no replacement parts could be locatedIf the customer would like to explore a replacement option, he would qualify for a $System Replacement Rebate due to his status as a One Call Club maintenance customerIn addition, we would be willing to help alleviate the costs by finding the most economical applicationCustomer Focus is a guiding principal at Haller Enterprises and we are willing to work with [redacted] to find a reasonable solution to this problemAlthough we cannot commit to cover all the costs of system replacement, we would be glad to once again schedule a [redacted] to provide a free estimate to replace this system and offer financing and any other rebates and discounts availableOur desire is to serve the customer and find a solution to resolve these concernsIf interested, [redacted] is welcome to contact Haller Enterprises at 888-625-to schedule an estimate so that a resolution can be found
Haller Enterprises, Incstrives to work with our customers when they are experiencing any difficulty with product or installation In this situation, the installed equipment was performing within factory specifications The homeowner’s need for a reduction in humidity, while understandable, was not a result of a defect in product performance or, as was suggested by the third party, an incorrect sizing of the equipmentAir conditioning is designed to control the temperature in a home While dehumidification is a by-product of the air conditioning process, air conditioners are not designed specifically to remove humidity Haller did offer options to install a whole home dehumidifier at a reduced rate to address the customer’s concerns In an effort to satisfy the customer and work with our building partner, we agreed to replace the installed air conditioner with a smaller piece of equipment However, we still maintain that, based on the load calculation for this property, tons of air is necessary to cool the house effectively and the smaller ton is too small to handle cooling during extreme temperatures This could result in performance and repair issuesA document was issued to and signed by the homeowner regarding our concerns with reducing the size of the installed equipmentBecause we did not authorize nor do we agree with the results from the third party Energy Auditor, we did not agree to pay that $invoice We regret that the homeowner is not satisfied with our commitment to a resolution and feel that we have gone above and beyond in our attempt to meet their expectations
On July 22nd, Haller Enterprises contacted [redacted] to resolve the billing issue per the customer’s requestAfter discussing all concerns we came to a mutually agreeable solution to resolve the outstanding invoice It is our standard procedure to quote and communicate necessary repairs before completing them; in this circumstance the actions of the technician fell outside of our protocol and we adjusted the customer’s invoice to reflect this error We always appreciate the opportunity to receive feedback so that we can further improve our customer experience as well as our processWe will utilize this opportunity to coach our technicians and our entire staff the importance of clear communication
[redacted] Roman', serif;">This is in response for customer [redacted] On August we gave an estimate to ** [redacted] as we are a part of the at [redacted] servicers program for [redacted] *** The contract is attached the warranty is years on the Compressor and Coil parts and years on all other parts with one year labor from time of install The install was on August 12th According to our records they never any preventive maintenance done since it was installed We received a call requesting service on April 25th and we told **and *** [redacted] no longer service that area but [redacted] still does and we referred the to call the [redacted] and they would send out the new service provider for that area The warranty is with the manufacture [redacted] not Quality Air or *** [redacted] Quality Air Front Street Quakertown, Pa ###-###-#### ###-###-#### Fax www.qualityair.com
On June 8, 2015, Haller Enterprises installed a minisplit air conditioning system at this customer’s homeOn August 10, 2016, the customer contacted our team due to no air conditioningA technician from Haller Enterprises arrived and found that the blower wheel was clogged with dust and dirt which was not allowing the air conditioning to operate effectivelyAt that time the tech determined that the clogged blower wheel was not a manufacturer or installation issue, but instead a maintenance related issue that may have been caused by either the customer not cleaning the filter enough, or simply caused by the quality of the air in the homeThe technician quoted $to disassemble the indoor unit to clean the blower wheel to resolve the no air conditioning issueThe customer did not approve these repairs on August 10, The technician collected the $diagnostic fee at that timeHaller Enterprises contacted the customer following the above complaint to resolve the issueUpon first conversation with Customer Care Manager on August 11, 2016, an offer was made to return to complete the blower wheel cleaning and a maintenance at a total of $or monthly payment of $per month for months; it was offered to refund the $diagnostic fee if the customer signed up for this maintenance programAt that time the customer wished to speak to spouse and would return call with decisionOn August 15, 2016, Haller Enterprises again contacted customer to discuss resolution and a voicemail was recorded for customerThe customer returned this call and unfortunately the contact at Haller Enterprises was on the phone and missed the callThe customer recorded a voicemail on August 15, 2016, and noted that they had another company resolve the cleaning / maintenance issueIn the voicemail the customer requested the $diagnostic fee be returned to the customerAfter multiple attempts to reach the customer via phone to finalize this concern, Haller Enterprises has refunded the $diagnostic to the customer’s credit card as of August 17,
The customer placed an after-hours service call on a Sunday afternoon, 8/20/ He had no air conditioning at that timeBefore the running the service call, the technician thoroughly explained the after-hours travel / diagnostic fee and communicated that any repairs would be an additional charge beyond the diagnostic / travel fee.Once onsite, the tech found the thermostat for the affected system was already removed and it appears the customer was trying to replace his own thermostat However, the thermostat provided by the customer did not work for his applicationThe tech quoted the price to provide and install a thermostat that would be applicable for this particular systemThe customer declined repairs and refused to pay the agreed upon travel / diagnostic feeThe customer was then billed for the diagnostic fee since it was not collected at the time of serviceOn 9/12/at approximately 3:00pm the customer contacted Haller Enterprises about his concernsThe General Manager of the Service department spoke to the customer about the customer's concerns and explained the quoted feesIn good faith, he chose to waive the diagnostic fee for this call At this time, it is our understanding that the issue has been resolved with the customer
Haller installed equipment for this customer in August Shortly thereafter, the customer experienced an issue with the system At that time, Haller stood behind the product we installed and corrected the issue by replacing his indoor unit with another new piece of equipment Unfortunately, the customer experienced another issue on July 7, Our service technician responded immediately, determined the problem and requested repair parts We were able to find a repair part that would normally have a to 14-day lead time and install that part the next business dayBecause this occurred over the weekend and we were not able to obtain the part until Monday morning, the customer experienced no cooling after the initial charge leaked out In an effort to alleviate the situation, our Service Manager offered to deliver and install window air conditioners for temporary cooling This is an option we normally offer to people who have medical issues and cannot be without air conditioning for more than a short period of time However, given the age of the equipment and in an effort to help the customer as much as possible, our Service Manager felt it was the right thing to do The customer at first accepted and then declined our offer to install the window units on Saturday The necessary repair was completed on Monday and the system was up and running by the end of the day Although we can understand the customer’s frustration, especially with the warmer weather over the weekend, we believe that Haller did respond in a timely fashion, remaining in constant contact with the customer over the weekend, and did offer options to keep the customer comfortable during this process As the customer stated, machines fail which is why they come with warranties Despite the fact that we have no control over a manufacture defect, we stand behind the products we install; making every effort to resolve issues as quickly as possible
On Saturday, July 1st, a Haller Enterprises electrician arrived for a service call at the customer’s homeThe request from the customer noted that several areas of the home did not have electrical powerUpon arrival, the electrician noted that the panel was defective due to pitting and charring on the panel’s buss barDue to the nature of the failure, and the fact that customer did not have power to many areas of the home, an emergency panel replacement was scheduled for Monday, July 3rdOn July 3rd, the electrician replaced the failed panelWhen completing his final tests on the panel, it was determined that there also appeared to be issues with the line supplying power to the panelThe customer then contacted [redacted] electrical utility and [redacted] performed a load test which determined that the underground neutral wire also had a failurePer the [redacted] technician’s instruction, our electrician tapped the ground rod from the neighbor’s home to the customer’s home to provide a safe, temporary solution so that the customer would have full electrical powerThe customer then decided to contact their homeowners association to determine if the association was responsible for the additional underground repairs neededHaller Enterprises offered to provide an estimate to replace the underground wiring if the customer so desiredOn July 5th, at approximately 9:30AM, the customer contacted our Customer Care team to request the failed electrical panelImmediately upon receiving this request, our team contacted the electrician and then our warehouse staff to locate the failed panelUnfortunately, the panel had been received by our warehouse staff with the electrician’s trash early that morning and had been disposed of in our trash compactorWhen it was determined that the panel had been compacted and was irretrievable, the Customer Care Manager called the customer’s home phone number and left a voicemail explaining this at approximately 10:35AMGiven the course of events, and because Haller Enterprises cannot produce the electrical panel to confirm diagnosis, Haller Enterprises has agreed to refund $to the Hall’sThis refund will be processed within the next business days and a refund check will be sent via mail to the customer’s address on file
In response see attached warranty that ** [redacted] provided it states in the 7th paragraph HOW TO OBTAIN WARRANTY PERFORMANCE: You must promptly report any failure covered by this warranty to the installing contractor or the distributor Normally the installing contractor from whom the unit was purchased will be able take the necessary corrective action by obtaining through his air conditioning distributor any replacements parts If the contractor is not available, simply contact any other local contractor handling the manufacture's air conditioning products The name and location of a local contractor can usually be found in your telephone directory or by contacting an air conditioning distributor which carries the manufactures's product If necessary, the following office can advise you of the nearest distributorP.O Box Old Greenwood Road Fort Smith, Arkansas 72917-###-###-#### As I stated before we do not service [redacted] NJanymore if we did we would be more then happy to do the work I am sorry for the issues they are having with the coil but [redacted] who has been servicing the unit is highly qualified to replace the coil as stated in the warranty attached and from the paragraph I typed in above
On November 10, 2008, a [redacted] dehumidifier was installed at this customer’s homeThe unit failed and was replaced July 21, 2009; this replacement was covered by both Haller Enterprises’ one year labor warranty as well as the manufacturer’s year part warranty When it was discovered that the dehumidifier had failed on September 11, 2014, our technician on site was then in contact with our HVAC Service managerAt that time, it was determined that the unit had failed outside of the manufacturer’s year part warranty period; however, due to this second failure within a short time, Haller Enterprises and our supplier offered to replace the unit with a newer [redacted] model at no cost (including no labor cost) to the customer The customer did not feel comfortable installing another [redacted] dehumidifier in their home due to the concerns with the previous unitsAfter discussion with our supplier, Haller Enterprises was able to secure a [redacted] brand dehumidifier in the place of the [redacted] dehumidifier Over the course of the last week, we have been in contact with our customer to resolve this issueAt the time of this writing, the customer is determining whether they will approve this offer to replace their unit with a similar unit from another manufacturerWhen we receive approval from the customer we will then order the unit and install at the customer’s home / [redacted] Style Definitions */