Haller Tax Service

Complaint: [redacted] I am rejecting this response because:If that is the case when I called why was the phone finally answered when requesting a new client appointment using a friends phoneAlso when Speaking with the person that answered they never said anything about you being gone for training Sincerely, [redacted]

[redacted] did drop his taxes off April 2017, however the info that [redacted] dropped off was incomplete he had w2's and a miscThe miscmeant that [redacted] was a sole proprietor of a businessTherefore to file his taxes we needed more informationWe filed a extension for [redacted] and waited for [redacted] to responda few people contacted our office which may have included ***.,and his parents we informed them that [redacted] needed to come to the office and talk to us about work expenses and sign papersWe could not tell [redacted] what his return would be because we did not have a list of the expenses and return was not finishedWhen we received the much needed information in the middle of October we processed his returnWe finished taxes he signed forms and taxes were E-filed 10/12/personal & Illinois charges for dependents usually $, however since [redacted] had a Missouri form and a SCH-C business form [redacted] was charged $onlyHis check was printed for $2weeks after finished and emailedBank product information and signed copy of Form [redacted] is inclosed for reference.I am not upset with [redacted] and did not realize that he was upset with meHe did not complain when he picked up his check in late October [redacted] 01/30/

Our office is closed from 10/15/until 01/15/at that time I go to school for taxes and celebrate the holidaysI am sorry I did not get back with the ***s however I do not know what a w2-s is unless they mean w2sI will forward the w2s to you if you would like or to them if they contact
our officeNow the office is open from a.mto p.meveryday except sunday

[redacted] did drop his taxes off April 2017, however the info that [redacted] dropped off was incomplete he had 2 w2's and a 1099 misc. The 1099 misc. meant that [redacted] was a sole proprietor of a business. Therefore to file his 2017 taxes we needed more information. We filed a extension for [redacted] and waited...

for [redacted] to respond. a few people contacted our office which may have included [redacted].,and his parents we informed them that [redacted] needed to come to the office and talk to us about work expenses and sign papers. We could not tell [redacted] what his return would be because we did not have a list of the expenses and return was not finished. When we received the much needed information in the middle of October we processed his return. We finished taxes he signed forms and taxes were E-filed 10/12/17 personal & Illinois charges for dependents usually $0.00 , however since [redacted] had a Missouri form and a SCH-C business form [redacted] was charged $51.00 only. His check was printed for $831.00 2weeks after finished and emailed. Bank product information and signed copy of Form [redacted] is inclosed for reference.I am not upset with [redacted] and did not realize that he was upset with me. He did not complain when he picked up his check in late October. [redacted] 01/30/18

Complaint: [redacted]
I am rejecting this response because:If that is the case when I called why was the phone finally answered when requesting a new client  appointment using a friends phone. Also when Speaking with the person that answered they never said anything about you being gone for training. 
Sincerely,
[redacted]