We are pleased to announce our websites are now live and we are fulfilling redemption requests. Our records indicate we sent a $200 Amazon.com eGift Card on 10/2/16 to you at [redacted]. Please accept our apology for the delay in delivering your eGift Card. We look...
forward to serving you in the future. Sincerely, Hallmark Business Connections
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This has been the worst experience I have had. They kept closing the work order even when I would type back that it was not solved. They finally have completed all gift cards I earned. I thank you for all your help with this issue.[redacted]
Our records indicate that [redacted] received a total of four awards from February 2016 through March 2016. · The first award was issued and redeemed for a $20 Chili’s gift card on 2/11/16. · The...
second award was issued on 2/26/16 and redeemed for a $20 Texas Roadhouse gift card on 2/29/16. · The third award was issued on 2/26/16. On 3/15/16 we received an inquiry from [redacted] stating she hadn’t received her $20 Texas Roadhouse gift card. We informed her that the award status was still open, meaning the process of requesting a gift card hadn’t been completed. She no longer had her award email containing her original award so we resent it to her via email. On 3/15/16 she redeemed her award and a $20 Texas Roadhouse gift card was shipped to the address she provided. On 3/28/16 she reported that the gift card was never received. Our 20 day waiting period for a replacement gift card was explained to her. On 4/5/16 (20 days from the date the gift card was originally issued) we received an email from her indicating she still didn’t receive her gift card. At this time the replacement process was initiated and she was advised to allow up to 10 business days for completion of the replacement process. On 4/14/16 her gift card was replaced and sent as an email to her as requested. · The fourth award was issued and redeemed for a $20 Olive Garden gift card on 3/25/16. On 3/28/16, [redacted] sent an email requesting to have the Ship To address updated. On 4/5/16, her $20 Olive Garden gift card was returned to us by the USPS, noting it was undeliverable. We emailed her requesting an updated address and resent the Olive Garden gift card. On 4/11/16, [redacted] sent us an email indicating she hadn’t received her gift card. We let her know that her gift card came back as undeliverable again. She then provided us with her work address and we resent it on 4/12/16. As our records indicate all gift cards described above have been sent to [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We are pleased to announce our websites are now live and we are fulfilling redemption requests. Our records indicate we sent a $255 Amazon.com eGift Card on 10/1/16 to you at [redacted]. Please accept our apology for the delay in delivering your eGift Card. We look...
forward to serving you in the future. Sincerely, Hallmark Business Connections
We were able to connect with [redacted] on 12/6/16 to discuss her concerns and received confirmation from her on 12/9 that all gift certificates have been received. Best,Hallmark Business Connections
We are pleased to announce our websites are now live and we are fulfilling redemption requests. Please accept our apology for the inconvenience. We look forward to serving you in the future. Sincerely, Hallmark Business Connections
I am sorry to learn of our mistake in processing your $150 Outback Steakhouse gift cards. Upon further review I'm pleased to share with you your replacement gift cards have been shipped via FedEx (signature required) and are expected to be delivered in the next day or...
two. The $150 Walgreens gift cards that were sent in error were deactivated on Friday. We sincerely apologize for our mix-up. We will be sending a monetary apology via email to you within the next few days.Sincerely,Hallmark Business Connections
We are happy to look into this for you. In order to research, we'll need to know what company you received your award from, and the last two groups of numbers printed on your award. Thank you,Hallmark Business Connections
We are pleased to announce our websites are now live and we are fulfilling redemption requests. Our records indicate we sent a $200 Amazon.com eGift Card on 10/2/16 to you at [redacted]. Please accept our apology for the delay in delivering your eGift Card. We look...
forward to serving you in the future. Sincerely, Hallmark Business Connections
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This has been the worst experience I have had. They kept closing the work order even when I would type back that it was not solved. They finally have completed all gift cards I earned. I thank you for all your help with this issue.[redacted]
Our records indicate that [redacted] received a total of four awards from February 2016 through March 2016. · The first award was issued and redeemed for a $20 Chili’s gift card on 2/11/16. · The...
second award was issued on 2/26/16 and redeemed for a $20 Texas Roadhouse gift card on 2/29/16. · The third award was issued on 2/26/16. On 3/15/16 we received an inquiry from [redacted] stating she hadn’t received her $20 Texas Roadhouse gift card. We informed her that the award status was still open, meaning the process of requesting a gift card hadn’t been completed. She no longer had her award email containing her original award so we resent it to her via email. On 3/15/16 she redeemed her award and a $20 Texas Roadhouse gift card was shipped to the address she provided. On 3/28/16 she reported that the gift card was never received. Our 20 day waiting period for a replacement gift card was explained to her. On 4/5/16 (20 days from the date the gift card was originally issued) we received an email from her indicating she still didn’t receive her gift card. At this time the replacement process was initiated and she was advised to allow up to 10 business days for completion of the replacement process. On 4/14/16 her gift card was replaced and sent as an email to her as requested. · The fourth award was issued and redeemed for a $20 Olive Garden gift card on 3/25/16. On 3/28/16, [redacted] sent an email requesting to have the Ship To address updated. On 4/5/16, her $20 Olive Garden gift card was returned to us by the USPS, noting it was undeliverable. We emailed her requesting an updated address and resent the Olive Garden gift card. On 4/11/16, [redacted] sent us an email indicating she hadn’t received her gift card. We let her know that her gift card came back as undeliverable again. She then provided us with her work address and we resent it on 4/12/16. As our records indicate all gift cards described above have been sent to [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We are pleased to announce our websites are now live and we are fulfilling redemption requests. Our records indicate we sent a $255 Amazon.com eGift Card on 10/1/16 to you at [redacted]. Please accept our apology for the delay in delivering your eGift Card. We look...
forward to serving you in the future. Sincerely, Hallmark Business Connections
We were able to connect with [redacted] on 12/6/16 to discuss her concerns and received confirmation from her on 12/9 that all gift certificates have been received. Best,Hallmark Business Connections
We are pleased to announce our websites are now live and we are fulfilling redemption requests. Please accept our apology for the inconvenience. We look forward to serving you in the future. Sincerely, Hallmark Business Connections
I am sorry to learn of our mistake in processing your $150 Outback Steakhouse gift cards. Upon further review I'm pleased to share with you your replacement gift cards have been shipped via FedEx (signature required) and are expected to be delivered in the next day or...
two. The $150 Walgreens gift cards that were sent in error were deactivated on Friday. We sincerely apologize for our mix-up. We will be sending a monetary apology via email to you within the next few days.Sincerely,Hallmark Business Connections
We are happy to look into this for you. In order to research, we'll need to know what company you received your award from, and the last two groups of numbers printed on your award. Thank you,Hallmark Business Connections