Hallmark Insurance Group INC

Review: I moved from VA to CA back on Feb, and I told my car insurancy agency everything that I was doing as far as moving wise. I was mis guidged on what I needed to do car insurance wise from [redacted] at Hallmark insurance company since she told me over the phone once I got into CA. I recently cancel my car insurance policy with them, however when I cancelled it official on paper as [redacted] asked. They charged me for the full month in july automatically when I ask them for some type of refund back for the month of July. [redacted] and Hallmark insurnce refuse to discuss the manner. I have kept email proof due to the fact that [redacted] doesn't listen to what im asking for over the phone.Desired Settlement: I have had many other auto insur. All that I have had, had given some type of refune back (Even after fees are taken out from the canellaction policy.). I feel that im more that entitle to a full month in July refund because I feel that [redacted] didn't do her job right when she knew that I was moving to back to CA from her state in VA. I want a refune to bed split into 2 checks. 1 for me and the other a donation to you guys at the Revdex.com for having to deal with issues like HALLMARK INSURANCE GROUP.

Business

Response:

AUG 02 2013

Dear **. [redacted]:

This letter is in response to your letter dated July 26, 2013 for a complaint submitted to you on July 18,2013 by [redacted].

This complaint has been taken care of again. We have responded to our customer again and have explained to him that he will be receiving a refund. Since he did not respond, in a reasonable time, to our request for a cancellation form, his refund was delayed. Insurance companies must make sure all paid premium clears before any refunds are sent out.

Cordially,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: They are lieing to you (see my proof in the pics attach with this.) Because they continue to waste your time and mine by not doing things in a professional manner ask they claim. I am asking for more due to the stress that this has put on me.

Regards,