by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, Tom Kadlec seems to think that I filed a complaint just for something to do. The fact is that I did not receive any information from them that they were going to take care of this repair and that the part was in until I filed the complaint with the Revdex.com. Clearly, if I had received that information from Tom Kadlec earlier, I could have finished the repair and not needed to file the complaint.
Initial Business Response /* (1000, 5, 2015/06/05) */
The customer provided the dealership a payoff amount for the Acura RDX. This is common practice as we are not privy to the customer's status with their current lender.
The customer signed a conditional delivery agreement which states that the...
payoff amount is an estimated amount. If the payoff figure is underestimated, YOU agree to may the difference in cash. If overestimated, I agree to credit the difference to you.
We have attached a copy of the Conditional Delivery Agreement that the customer signed. In this instance the payoff that was provided by the customer did not satisfy the balance on the loan of the trade-in. Per the agreement, the customer would owe the balance to the dealership.
As a gesture of goodwill, the dealership has already agreed pay the $385.10 (Check copy attached).
If the customer would like more information or has questions, they may contact me at 507.281.2500
[redacted]
Initial Business Response /* (1000, 6, 2015/10/22) */
This vehicle was sold at a local auto auction on 10/14/2015. We would be happy to share supporting documentation with the customer should they request to see it.
Tyler [redacted] (Cell/Text)
We have tried to contact the customer multiple times to schedule an appointment to get the replacement part installed - to no avail. We have had the part in-stock days before the Revdex.com complaint was sent. I'm not really sure what to say here?
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, Tom Kadlec seems to think that I filed a complaint just for something to do. The fact is that I did not receive any information from them that they were going to take care of this repair and that the part was in until I filed the complaint with the Revdex.com. Clearly, if I had received that information from Tom Kadlec earlier, I could have finished the repair and not needed to file the complaint.
Initial Business Response /* (1000, 5, 2015/06/05) */
The customer provided the dealership a payoff amount for the Acura RDX. This is common practice as we are not privy to the customer's status with their current lender.
The customer signed a conditional delivery agreement which states that the...
payoff amount is an estimated amount. If the payoff figure is underestimated, YOU agree to may the difference in cash. If overestimated, I agree to credit the difference to you.
We have attached a copy of the Conditional Delivery Agreement that the customer signed. In this instance the payoff that was provided by the customer did not satisfy the balance on the loan of the trade-in. Per the agreement, the customer would owe the balance to the dealership.
As a gesture of goodwill, the dealership has already agreed pay the $385.10 (Check copy attached).
If the customer would like more information or has questions, they may contact me at 507.281.2500
[redacted]
Initial Business Response /* (1000, 6, 2015/10/22) */
This vehicle was sold at a local auto auction on 10/14/2015. We would be happy to share supporting documentation with the customer should they request to see it.
Tyler [redacted] (Cell/Text)
We have tried to contact the customer multiple times to schedule an appointment to get the replacement part installed - to no avail. We have had the part in-stock days before the Revdex.com complaint was sent. I'm not really sure what to say here?