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Hallmark University, Inc.

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Hallmark University, Inc. Reviews (5)

Dear Ms***:Before students are accepted for admissions, they are required to sign an enrollment agreement which outlines a summary of charges (total program cost = required tuition and fees) and the institution's tuition refund policyA copy of these agreements dated December 26, &
January 8, are enclosed with Mr***'s signature and initials, where applicableMr***'s 1" enrollment, under the contract dated December 26, 2013, terminated on February 16, before completion of the program for which he was enrolled.When a student withdraws (voluntarily or involuntarily), the amount due, based on charges stated in the signed enrollment contract, is calculated in accordance with the institution's tuition refund policyThe account balance for Mr*** after the refund calculation was $13,Between March 31, and May 29, 2015, Mr*** made payments totaling $towards that outstanding balanceIn January 2016, Mr*** spoke with admissions regarding his interest in re-enrolling and completing his program of study.Students with balances from previous enrollments are not allow to re-enroll without satisfying their existing debt or making payment arrangements to satisfy their previous debt with an initial up-front paymentMr*** indicated that he was not able to satisfy the debt in full but would be able to make a partial payment of $7,150, which was posted to his account on January 12, No refund is due to Mr*** for the balance/debt due on the contract dated December 26, The amount posted on January 12, was not a payment or prepayment for his enrollment contract dated January 8, This was explained to Mr*** at the time the payment was made and in all subsequent communication with Mr*** regarding this matter.Mr***'s dismissal was not as he indicated as being a result of his "parking technique"He parked and blocked a regulated Federal Aviation Administration (FAA) thoroughfare, which did result in the San Antonio Airport Police be contacted to assist in resolving the situationMr*** will not be allowed to re-enroll as he was dismissed for repeated code of conductviolationsWith the exception of an unpaid security fee of $110, all tuition and fees charged under the contract dated January 8, have been reversed from his account.Additionally, all federal student loans that Mr*** may have taken out to pay for his education remain his responsibilityAll students receiving federal loans are required to complete entrance and exit loan counseling during which his rights and responsibilities as a borrower were fully explained to himIncluded in the loan counseling was the following information: "you must repay your federal student loan, plus interest, even if you did not finish your program, did not finish your program in the regular time allotted for program completion, you are unable to get a job after you finish, or if you are unhappy with or do not get the education or other services you purchased from the school".Please feel free to contact me at 210-690-extif you have questions or need additional informationRegards,*** *** ***

We understand that Hallmark University’s faculty has a large impact on our student’s performance and ultimate success; therefore, we take our duty of providing excellence in instruction very seriouslyAs such, we carefully select our faulty members and ensure they have the requisite credentials,
vast experience, and that they possess the character that meets the culture and demands of Hallmark UniversityWe are dedicated to the continuous process of developing and training our faculty to be prepared to deliver excellent instruction in the classroomPeriodic and annual evaluations ensure that established standards are met or exceeded, including remediation and retraining if necessary
The “Student Grievance, Complaint, or Appeals Policy” was written and implemented to provide students with a formal process to address any grievances regarding their educational experience at Hallmark UniversityThe steps necessary to initiate a grievance are detailed in the Hallmark University catalogThe catalog is provided to all potential students during the application processAdditionally, applicants are required to execute an Enrollment Agreement, which contains the following declaration: “By signing below, you acknowledge that you have read and received a copy of the enrollment agreement, a copy of the catalog, and understand and agree to the school’s policies published in the catalog.” A copy of all signed documents can be provided upon requestWith respect to this student, we have no record of any grievance being initiated or filed
Tuition and fees are charged according to each student’s signed Enrollment AgreementAny potential refund, due to non-completion of an academic program, is calculated in accordance with the institution’s tuition refund policyThe student attempted credit hours for academic credit and was billed for each attempted credit hour as outlined in the student’s signed Enrollment AgreementNo refund is due to the student and any outstanding balance will not be forgiven or written-off
Furthermore, all federal student loans that may have been taken out to pay for educational expenses remain the student’s responsibilityAll students receiving federal loans are required to complete loan counseling during which the rights and responsibilities as a borrower are fully explainedIncluded in the loan counseling was the following information: “you must repay your federal student loan, plus interest, even if you did not finish your program, did not finish your program in the regular time allotted for program completion, you are unable to get a job after you finish, or if you are unhappy with or do not get the education or other services you purchased from the school”

Complaint: ***
I am rejecting this response because:The instructors they hired were place in fields they had no clue teachingMr*** even told us and we took it to Mr.*** he got mad at Mr*** for telling usEverything I told Mr.*** or MrWyatt always said they would speak to the instructor'sI have a picture of an instructor on his phone while working on a model engineEvery single student that was in my class can vouch for thisEven now I have spoken to them, it's the something sitting in class doing nothingI don't it's right that hall mark keeps getting away from terrible business and only have their best interest and not the students.
*** ***

We understand that any change to the structure of our academic programs may have an unforeseen impact on our students, so through this entire process Hallmark has been and will continue to be openly communicative with our students and address any questions or concerns that they may have.Hallmark...

University’s Catalog clearly states under Interpretation of Catalog that “The administration of Hallmark University acts as final interpreter of this catalog. Hallmark University may change requirements and regulations as necessitated by Hallmark University or our regulatory agencies.”  During the application process, all potential students are required to sign an Enrollment Agreement that outlines the rights and obligations of both the University and the student.  By executing the Enrollment Agreement, the student declares that:  “By signing below, you acknowledge that you have read and received a copy of the enrollment agreement, a copy of the catalog, and understand and agree to the school’s policies published in the catalog.”Hallmark University used its administrative discretion to revise the Course Numbering & class scheduling system, effective April 28, 2017, for all students enrolled at the Aeronautics campus to remain compliant with Federal Aviation Administration Regulation 147 and best serve the needs of our students.  With the implementation of this change, the graduation date for our evening cohort (which this student is currently part of) is being extended by 4 weeks, not 5 months as the complainant states.  Graduation dates are determined by completion of required contact hours necessary to fulfil the curriculum requirements and to have the necessary documentation to test for certifications.  The revised graduation date ensures that the affected cohorts of students will meet the applicable number of contact hours necessary to complete the program & sit for a certification.  We are unable to change graduation dates for individual students.  No additional program subjects or fees are being added with this implementation.

Complaint: [redacted]
I am rejecting this response because:It's not the response because they said for me to park like that they told me if I didn't do what they said I would be kicked out
Regards,[redacted]
[redacted]

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