We're sending Ms [redacted] a check for $to cover food loss We're very sorry for her experience, and that the refrigerator did not work in her basement The refrigerator worked properly, and tested 100% when it came back to the store A refrigerator will not work in an unheated basement or garage if it gets too cold The contraption mentioned is a factory heater kit accessory that the factory recommends for some unheated spaces, however if it's too cold no refrigerator will work Our delivery people are professionals, and they follow a protocol when they deliver a refrigerator Refrigerator doors will not open even if a refrigerator is not leveled properly If a refrigerator is jammed with food and not loaded correctly it's possible that heavy items piled up may move and push open the doorsIt's also possible the doors were not closed We try to give good service and we're sorry this happened Sincerely, [redacted] - Hallock's
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We apologize for the delay in getting the washer back up and running. Unfortunately, the part needed for the repair was on backorder. The repair was completed on Friday 9/and the unit is running fine according to *** Service, the factory service representative. Our
customer service manager, Ms*** *** spoke with the customer this morning to confirm the washer was indeed fixed and running fine. I also authorized extending the warranty for the customer by one year at "NO CHARGE". Our office is processing that paperwork and it will be mailed out to the customer later today
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and
find that this resolution is satisfactory to me
One thing to note is that the replacement door was also damaged (seal around door was sliced) so the repairman had to essentially rebuild the door using parts from the damaged door. The service technician was outstanding. Hallocks not once apologized to me for the issues that I had with their company. The customer service really needs to be addressed otherwise I won't be the only customer they will be loosing ***'s attitude was completely unacceptable.
I consider my issue resolved but will not longer purchase anything from Hallocks.Sincerely, *** ***
We're sending Ms*** a check for $to cover food loss. We're very sorry for her experience, and that the refrigerator did not work in her basement. The refrigerator worked properly, and tested 100% when it came back to the store. A refrigerator will not
work in an unheated basement or garage if it gets too cold. The contraption mentioned is a factory heater kit accessory that the factory recommends for some unheated spaces, however if it's too cold no refrigerator will work. Our delivery people are professionals, and they follow a protocol when they deliver a refrigerator. Refrigerator doors will not open even if a refrigerator is not leveled properly. If a refrigerator is jammed with food and not loaded correctly it's possible that heavy items piled up may move and push open the doorsIt's also possible the doors were not closed. We try to give good service and we're sorry this happened. Sincerely, *** *** - Hallock's
We are sorry Mrand Mrs*** have been experiencing trouble with this unit.
Our customer service manager, ***, has been communicating with the factory to get this unit exchanged. She heard back from the factory today, 1/21/15 with the authorization for the
exchange and immediately called the customer. She arranged a date for this Saturday 1/24/to send our installation crew out to do the exchange. We also got the factory to pay for the re-installation of the unit even though the original install was done by the customer. Normally when a customer does a self-install, most manufacturer warranties do not cover the re-installation or the costs involved. Hallock's always goes the extra mile to get the manufacturer to take ownership of a problem to insure that the customer is fully satisfiedI will have *** follow up with the customer at the beginning of next week to make sure the re-install was satisfactory and that the new unit is working as expectedI also am going to send Mrand Mrs*** an extra year extended warranty on the new unit free of chargeRegards-
*** *** *** ***
We're sending Ms [redacted] a check for $to cover food loss We're very sorry for her experience, and that the refrigerator did not work in her basement The refrigerator worked properly, and tested 100% when it came back to the store A refrigerator will not work in an unheated basement or garage if it gets too cold The contraption mentioned is a factory heater kit accessory that the factory recommends for some unheated spaces, however if it's too cold no refrigerator will work Our delivery people are professionals, and they follow a protocol when they deliver a refrigerator Refrigerator doors will not open even if a refrigerator is not leveled properly If a refrigerator is jammed with food and not loaded correctly it's possible that heavy items piled up may move and push open the doorsIt's also possible the doors were not closed We try to give good service and we're sorry this happened Sincerely, [redacted] - Hallock's
A Master Card credit in the amount of $was processed today at 1:50PM A copy of the credit being mailed to the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We apologize for the delay in getting the washer back up and running. Unfortunately, the part needed for the repair was on backorder. The repair was completed on Friday 9/and the unit is running fine according to *** Service, the factory service representative. Our
customer service manager, Ms*** *** spoke with the customer this morning to confirm the washer was indeed fixed and running fine. I also authorized extending the warranty for the customer by one year at "NO CHARGE". Our office is processing that paperwork and it will be mailed out to the customer later today
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***
A Master Card credit in the amount of $was processed today at 1:50PM
A copy of the credit being mailed to the customer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and
find that this resolution is satisfactory to me
One thing to note is that the replacement door was also damaged (seal around door was sliced) so the repairman had to essentially rebuild the door using parts from the damaged door. The service technician was outstanding. Hallocks not once apologized to me for the issues that I had with their company. The customer service really needs to be addressed otherwise I won't be the only customer they will be loosing ***'s attitude was completely unacceptable.
I consider my issue resolved but will not longer purchase anything from Hallocks.Sincerely, *** ***
We're sending Ms*** a check for $to cover food loss. We're very sorry for her experience, and that the refrigerator did not work in her basement. The refrigerator worked properly, and tested 100% when it came back to the store. A refrigerator will not
work in an unheated basement or garage if it gets too cold. The contraption mentioned is a factory heater kit accessory that the factory recommends for some unheated spaces, however if it's too cold no refrigerator will work. Our delivery people are professionals, and they follow a protocol when they deliver a refrigerator. Refrigerator doors will not open even if a refrigerator is not leveled properly. If a refrigerator is jammed with food and not loaded correctly it's possible that heavy items piled up may move and push open the doorsIt's also possible the doors were not closed. We try to give good service and we're sorry this happened. Sincerely, *** *** - Hallock's
We are sorry Mrand Mrs*** have been experiencing trouble with this unit.
Our customer service manager, ***, has been communicating with the factory to get this unit exchanged. She heard back from the factory today, 1/21/15 with the authorization for the
exchange and immediately called the customer. She arranged a date for this Saturday 1/24/to send our installation crew out to do the exchange. We also got the factory to pay for the re-installation of the unit even though the original install was done by the customer. Normally when a customer does a self-install, most manufacturer warranties do not cover the re-installation or the costs involved. Hallock's always goes the extra mile to get the manufacturer to take ownership of a problem to insure that the customer is fully satisfiedI will have *** follow up with the customer at the beginning of next week to make sure the re-install was satisfactory and that the new unit is working as expectedI also am going to send Mrand Mrs*** an extra year extended warranty on the new unit free of chargeRegards-
*** *** *** ***