Hall’s Culligan Water Corporately-Owned Locations - Marysville and Canal Winchester

The complaint has nothing to do w/the installation of the roof The problem is with the guttering and our repairman has the work order to take care of the problem Water is running behind the gutter and mitres are leaking

I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me IF it fixes the leak.. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI will point out that I bought gutters from this same company FIRST because of the leak on my porch and when the leak was still there and I called and the gutter person came back and could not figure out why it was still leaking, then a roof came next and I was told this would fix my problem and when it didn't I was STILL told that it was due to nails ON THE ROOF that needed caulking by *** so acting now like it isn't your fault and it's the gutters just makes you look bad especially since you did the gutters too!!!!! Either way, Miller Roofing did not fix my leak over my porch the first time, or second or third so as soon as they come back and do these repairs and it rains and the leak is gone, I will be satisfied
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all  I can not believe that knocking down a chimney for $150.00 and a couple pieces of wood working with $7100.00 add up to $11,000.00.  We talked the same day about fixing the wood on the roof and he said let him know when we want it fixed and that it would be $80.00. I don't want his money I just wanted  good service.  Could you please refer to the Miller Company that they can keep the $300.00 I don't want their money I just wanted good service. I will send you a copy of the contract that was given to me before the service started.   if   he had only talked to me during the process of repairing the roof I could have made better choices.  My husband will continue to go  his  office to make the remaining  payments as usual my loss, and thank you for your suppose.  [redacted]

I have attached a copy of the original contract signed by Ms. [redacted].  On the contract the fee for tearing down the chimney and for any extra wood installed is stated on the contract.  This work was performed 10 months ago and this is the first time we've heard anything about the bill...

being disputed.  Seems that if there was a problem w/the charges she would've contacted us before now.  Miller Roofing will deduct $300 from the bill to settle. That gives her a total of $529 discounted from the invoice.

The complaint has nothing to do w/the installation of the roof.  The problem is with the guttering and our repairman has the work order to take care of the problem.  Water is running behind the gutter and 2 mitres are leaking.